John Cornwell Music

@SCsupport Soooooo raised this 4548060 11 days ago, just tried to ask chat about it, it raised another one 4576122 😳. It would be great to get a reply sometime soon, I'm interested as to why distribution is stuck due to 'artwork'!?

@SCsupport Good morning @SCsupport, this please. A failing support bot in Otto, three unanswered support tickets (last one 3602811), four failed distributions (despite making edits), getting knowhere fast really. All in all a bit shit.

@SCsupport This @SCsupport. No support, just stuck on a loop of being told it's rejected.

@SCsupport When was the rule introduced that you can't have 5 seconds of silence at the start or end of a piece of audio? I've been distributing music with you for well over a year and the current album is stuck failing due to this. Cheers

@SCsupport @SoundCloud As Otto was unresponsive when logged into my Artist pro account. I tried anonymously on another browser. It raised this ticket. 3602811. But this is just one ticket of three in the last week and only one issue I've experienced. Taking the fun out of creating and releasing music.

@SCsupport Good morning @SCsupport. Nothing happens. I write something in the chatbox and nothing happens. @SoundCloud itself is superb, however, your support is appalling. Let's be honest, it's non existent. There's no way to communicate to explain the issues I've been experiencing.

@SCsupport I did. The chat widget doesn't work. Any way someone can legitimally help? I've replaced the files and still get the same reason for not distributing. Zero support.

@JMCMusic5225 Hey there, you can find our chat widget in our Help Center help.soundcloud.com/hc/en-us/reque…, where you can start a chat with our bot Otto, who can help with more info or create a ticket. Thanks!

@SCsupport @SoundCloud This, @SCsupport , this. On January 6th I raised a ticket with Otto. No reply, no solution, at time of writing.

@JMCMusic5225 @SoundCloud Sorry about this, we are experiencing some backlog and we hope to help as soon as we can! /J

@SoundCloud Hey Soundcloud! All I wanna do is push live a few tracks and spread a little music love. I'm getting no assistance whatsoever at @SCsupport, can you help at all? I've 'spoke' to Otto, it's raised tickets... nothing.

@SCsupport @SoundCloud Thank you, I appreciate the honesty, I think I speak for a few frustrated customers here and say communications have been poor. Can you confirm if there an issue currently with monetising of tracks for release on SoundCloud? Or it is just my account.

@SCsupport @SoundCloud Hey @SCsupport, appreciated finally having tweet acknowledged, any idea on when the team will respond please? Been trying to speak to someone in well over two weeks now.

@JMCMusic5225 @SoundCloud Thanks, we have received your email and someone in the team will respond as soon as they can. Appreciate your patience. Best /J

@Oshlemoche @SoundCloud @SCforArtists It's well, well broke and a real shame that no real support available via any channel. I've got tracks stuck in distribution to Spotify and the like, tracks stuck not monetized on @SoundCloud and I keep getting logged out or told to subscribe to Artist Pro, which I already am!

@JMCMusic5225 @SoundCloud @SCforArtists Same thing, been trying to distribute for 2 weeks now

Anyone else having issues with their @Soundcloud @SCforArtists Artist Pro account. My requests for monetization, distribution and 2 x support tickets are completely unanswered? Interface keeps logging me out too and saying I need to sign up #SoundCloud

Good morning @SCsupport, any chance of any assistance on the issues I'm having? Or am I gonna get radio silence / automated message again? Please don't ask me to speak to Otto, raise a ticket that never gets answered. Ta!

@SCsupport @SoundCloud Hi @SCsupport and @SoundCloud I've filed two tickets already and had no answer. Can you please help this is very frustrating. Last ticket 3341761

@JMCMusic5225 @SoundCloud Hey there, you can find our chat widget (via the speech bubble in the bottom right corner) after clicking on "file a ticket" link here: help.soundcloud.com/hc, where you can start a chat with our bot Otto, who can help with more info or create a ticket. Thanks!

@SCsupport A reply! @SCsupport I've done this twice already and old Otto has told me that I've had a ticket raised. That comes through to email, but no one follows it up. The support process needs to be better considering it's paid for.

@JMCMusic5225 Hey there! Please, go to our Help Center and click on the bubble in the bottom right corner to initiate a conversation with Otto, our Support Robot - he should be able to help you and create a ticket if you want to do so. Thanks /A

@SCsupport Is there anyone there? I've raised two tickets, messaged a couple of times. Nothing working on my Artist Pro account. No monetization, no distribution, no support ticket answers.

@SCsupport Hey @SCsupport any reply to this please? Got an Artist Pro subscription but currently no support, no monetization, no distribution.

@SCsupport Hey SC, is there an current issue with monetization / distribution? I've a few tracks awaiting being approved. Really unusual. Support tickets have gone unanswered too. Cheers