JoSM

📢We are excited to share the news from the latest JCR Citation Report. 🗞JOSM’s new 2020 Impact Factor is 11,7. The 5-Year Impact Factor is 9.5. 🔥That means that JOSM is now ranked #6 out of 266 and Q1 in the Management category. 🥳Big thanks to the entire JOSM community!🎉🎉🎉

Happy new year to all! To help get 2021 off to a great start, we are pleased to share the first issue of the Journal of Service Management this year (Volume 32, Issue 1): emerald.com/insight/public… Lots of great content to check out!

Be sure to check out JOSM’s latest special issue “New Frontiers in Digital Media Services” (Volume 3, Issue 3) guest edited by Werner Kunz and Gianfranco Walsh: emerald.com/insight/public…

Hot of the press! Check out JOSM's new special issue on AI & Machine Learning in Service Management released today: emerald.com/.../issn/1757-…

Check out what is trending in JOSM's Early Cite articles. So much timely content on COVID-19, digital services, wellbeing, transformative service research, AI, healthcare and more: #earlycite" target="_blank" rel="nofollow noopener">emerald.com/insight/public…

*Correction: The Frontiers in Digital Media Services special issue will be Issue 3!

We've got lots of exciting special issues coming up in 2020. Get your popcorn ready...🍿

Looking for inspiration in these times of rapid service system change? Here are a couple of reflections to inspire hope and possibility. Arundhati Roy - The pandemic is a portal: ft.com/content/10d8f5… Rebecca Solnit - The impossible has already happened: theguardian.com/world/2020/apr…

Are you thinking about the future of service after the covid-19 pandemic? Check out this webinar conducted yesterday by London Futurists that explores critical uncertainties related to how value is understood and the organization of markets. crowdcast.io/e/the-world-af…

A fresh perspective from Jay Kandampully @J_o_SM we need more of these thoughts in academia! @amaservsig

From Chat-bots to image based Customer Experience, much to do with text and image mining methods in service research. Thanks to @J_o_SM for publishing our work with #ShunyuanZhang emerald.com/insight/conten…

Wonderful panel discussion on publishing in academic journals @J_o_SM #irssm10 @werkunz @sabine_benoit

Big congratulations to the @amaservsig Best Service Paper Award winners and finalists! We are so proud that 2 out of the 4 selected articles were coming from JOSM.

Fourth runner up focussed on #socialmedia #engagement in loyalty programmes, WELL DONE to Lena-Marie Rehnen, Marina Kull and Anton Meyer

Third runner up paper is on employee related scholarship in #service management. Research streams, propositions, and commentaries. Sorry guys it has too many authors: 12!!… Check it out here: emeraldinsight.com/doi/abs/10.110… WELL DONE everyone!

Second runner up is on #IoT Internet of Things and understanding #trust in techno-service systems. WELL DONE @tgharwood and Tony Garry

Frist funner up for the best paper award is “Does one size fits all” on service development by @e_jaakkola, Thomas Meiren, @DrWitell, Bo Edvardsson, Adrienne Schafer, Javier Reynoso, Roberta Sebastiani and Doris Weitlaner. WELL DONE everyone!

And the BEST PAPER award goes to showcasing the diversity of #service #research written by @sabine_benoit, @LindaNasr @zelal_atesaktas @jaykandampully and Katrin Scherschel. For Katrin this is her very first paper that originated from LTAS. WELL DONE!

The Editorial Board has voted: CONGRATULATIONS to Andreas Munzel @amunzel from University of Toulouse and Katrien Verleye from University of Gent for the BEST REVIEWER award. We need more people like you that do great reviews! Thanks so much for your effort!

The new JoSM issue is out: emeraldinsight.com/toc/josm/29/1 Read interesting research about #WOM #service #operations #alliances #team #diversity #service #ecosystems