Jackson

@SouthernWater There are loud works happening on Elphinstone road, Hastings right now. It looks like they're fixing a leak which has been there for weeks. I wouldn't call this an emergency. Could this work not be done through the day?

@KidKapichi My code isn't working for Madrid either

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@Se_Railway Much appreciated!

@Jackson76878666 Hi Jackson, we will put this on now, hope that helps with your journey ^VC

⚠️ NEW: Because of a failure of the electricity supply: ❌ Trains are unable to run from Tonbridge to Hastings 👷 Response staff are en route ℹ️ More info to follow

@Se_Railway HS1 isn't looking particularly busy according to journey planner. Can Hastings passengers going to London use it, traveling via AFK on Southern please?

⚠️ ONGOING: ⚡ Failure of the electricity supply ❌ Trains are unable to run from Tonbridge to Hastings You can use your ticket at no extra cost on: 🚅 Southern rail services 🚌 Stagecoach bus route 1066 🚌 Arriva routes 7 & 402

@Se_Railway @JohnTillUK That's very reasonable of you. Thank you very much for looking into this so quickly. Please consider communicating this with local channels in and around Hastings. It'll make a difference to lots of happy commuters. @1066shrimprail @helenadollimore

@JohnTillUK @Jackson76878666 without the customer incurring additional cost, and help reduce the overall delay as much as possible. I'd like to thank you again for providing the feedback and giving us the impetus to look at this again and finding a positive way forward. 4/4 ^JT

⚠ NEW: Broken rail at #Robertsbridge. Trains towards Hastings cannot run. 👷‍♂️ Response staff are en route to fix this ℹ More info to follow

@JohnTillUK Thanks for the message. I'm not trying to be awkward for your staff, but it's always a no until SE feel they have to. I kind of understood before SE were gov controlled, but I can't see the logic in not using HS1 as an alternative route as a matter of course now. I'm grateful.

@Jackson76878666 Hi, you and others have made a fair point today, I’ve requested an urgent review of our policy for highspeed ticket acceptance in situations like this and I’m confident you’ll see a more consistent approach in the future. ( On my way home hence sending from own acct )

@Se_Railway 🐂💩

@Jackson76878666 Hi Jackson, as JT mentioned earlier in the thread, those routes tend to operate at capacity already and the situation needs to be assessed carefully before ticket acceptance is put in place. I'm sorry you're not satisfied with the way we've dealt with this. (1/2) ^MA

@Se_Railway Yeah, great. However, it always takes so long for Southeastern to put this in place that people often make other arrangements in the meantime. I'm now driving into work because I couldn't just wait and hope Southeastern would change their mind. Why is this always an argument?

@Jackson76878666 Hi Jackson, this has been reviewed since and there will be ticket acceptance on High Speed services until, at least, the evening peak, while this issue is being resolved. Apologies for any inconvenience ^MA

@Se_Railway @DJVinylTap Rubbish excuse.

@DJVinylTap Our highspeed services from Ashford are already very busy and there isn't the capacity for us to carry lots of additional customers on these services from other routes. ^JT

@Se_Railway Can HGS passengers trying to get into London use HS1 please?

⚠️ UPDATE: The train has hit a deer near #Stonegate and is unable to move at the moment ❌ Trains are unable to run between Hastings and Stonegate 🎫 You can use your ticket at no extra cost between Hastings and Ashford on Southern services

⚠️ NEW: Because of a train hitting an obstruction on the line at #Stonegate trains are unable to run through the station towards Hastings ℹ️ Driver is investigating the train and the line to ensure trains can run safely

@Se_Railway @SteveWhiteRail Please look into this. Nobody has been told anything. There are young people waiting for this service at CST and there's been no information from Twitter or station staff. This isn't good enough.

@Jackson76878666 You can travel to London Bridge and catch the train from there ^KJ

@Se_Railway HGS passengers have been told to go to CST to board the last train home. Looking at Traksy, it looks like that train has been signaled to CHX. What's going on?

@Se_Railway Care to tell anybody? Lots of people relying on this service. Good thing some people pay attention.

@Se_Railway Ok. Well I'm at CST. What am I to do now?

@Jackson76878666 Hi, the train has been reinstated to run from Charing Cross and has an ETD of 00:00 ^KJ

@Se_Railway @SouthernRailUK That takes forever. Why not let people use the rail line you already run? Answer: You want to squeeze more money out of them.

@Jackson76878666 We are arranging ticket acceptance on @SouthernRailUK services between Victoria and Hastings. ^NM

⚠ NEW: We've received a report of a train striking a tree in the #Battle area. All lines are blocked between Tunbridge Wells and Hastings. More to follow.

@Se_Railway What about people trying to get home to Hastings from London?

@Jackson76878666 Hi Jackson, there isn't any ticket acceptance on HS1. Trains towards London are not affected. ^NM

@Se_Railway HS1???

⚠️ UPDATE: A broken down freight train #HighBrooms trains are unable to run between Tonbridge and Tunbridge Wells. Trains can run in the other direction 🚌 You may use your ticket at no extra cost on 7, 402 and 281 Tonbridge to Tunbridge Wells, 1066 Tunbridge Wells to Hastings.

@Se_Railway What time was that ticket acceptance brought in?

@Jackson76878666 Hi, if you visit the link provided in the first tweet, it does state highspeed ticket acceptance is in place ^KJ

⚠️NEW: Because of ice on the electric third rail affecting trains drawing power: 🚆#Hastings line services are being delayed. 🚌You may use your ticket on Stagecoach route 1066 at no extra cost. ℹ️spkl.io/6019Ad2hv

@Se_Railway Still no high speed acceptance? Passengers have been waiting all morning to get to London. Unreasonable for us to rely on buses . Hastings line passengers left stranded once again. @helenadollimore Can this be looked into please? Southeastern are publicly owned. We deserve better

⚠️ UPDATE: ice preventing trains from drawing power at #Hastings 🎫 You can use your ticket at no extra cost on Southern services between Victoria and Hastings 🚌 From 09:45 replacement buses will run between Hastings and Tunbridge Wells

@KidKapichi Would you consider playing at the @HastingsBeer before you go your own ways?