Southern Water

@Glo_Thienel Hi there, I'm really sorry to hear this. Please could you send me a direct message, with the nearest full address and postcode or what3words? I will take a look into this for you. Kind regards, Lara

@SouthernWater Good morning. Along from where the lights are is this puddle /leak been like it for months, reported number of times, nothing done. Could you please get this looked at. There is no water in the ditch just here. Thanks

Hi @SouthernWater Ratcliffe Highway Allhallows WTW albums, boom, ranking . Traffic lights up for passed 3 days. Man in Car, barriers up on verge, no workers. Please can you explain why, what is going on 🤔

@Glo_Thienel Hi there, Apologies for that, please try this link: one.network Kind Regards, Mollie

@SouthernWater Thank you Laura. The link you sent is a sign in page

@grayhammer28 Hi Graham, I am sorry to hear that your monthly amount has increased. I will check that for you. Please DM us with your full address along with the postcode and the email address.

@SouthernWater it’s disgusting that you have put the bills up so much when it’s your mistakes that we are paying for when we moved down here 4 years ago the bill to start with was £37 then £48 and now almost doubled how can you justify this

@Glo_Thienel keep up to date via one.causeway.com/applications/n… I will pass this feedback on to the relevant teams. Kind regards, Lara 2/2

@Glo_Thienel Hi there, Apologies for the delay in response regarding this. I can see that our contractors at Clancy responded to a Burst Main within the area. The works are currently in place under permit reference LQ002SWAT14535572-01 between 16 Mar 09:23 - 20 Mar 23:59. You can 1/2

@Snerpit Hi, we're really sorry to hear about the increase in your monthly payment. we understand how concerning that can be. Please drop us a DM with your property address with postcode and email address registered with us so we can investigate this for you right away.

@SouthernWater So because you’re unable to put a meter in my property, I have to pay the “average” for a family in a two bed property. There’s just me here. No dishwasher, no washing machine, 4 minute showers! Now I have to pay £86 a month!! Not a chance

@iainmann Hi Iain, we have responded to you via DM.

@SouthernWater Also, you have stopped me using the sea at Hove, where I live, for swimming and paddle boarding because of the raw sewage you pump into the sea at #hovelawns Your record on illegal pollution of rivers and the sea in your area is dreadful

@SouthernWater Just got my bill for the next year. Why am I paying more for a worse service and increasing pollution of our rivers and seas by your raw sewage?

@Gowithbazza1 Hi, we're sorry to know that you haven't received your bill via post. Please DM us with your email address registered with us or your mobile number so we can look into this and help you further.

@SouthernWater O, by the way, I didn't give my email to S-Water so you could send my buils to it, So now I've had to create another email address so I don't get any more SW junk and ended the gowithbazza@gmail.com account So send me a paper bill In future or it will not be paid Understand!

@SouthernWater, when I've received a paper buil I shell pay BUT you haven't sent one. So please do not threaten me, or nothing will be paid, is that understood!

@Gowithbazza1 the contact number updated on the account. 2/2

@Gowithbazza1 Hi Barry, I’m really sorry to hear you feel threatened. We only send reminders when a bill is showing as unpaid, but I appreciate how concerning that can feel if you haven’t received your paper bill. I can check this for you straight away. Please DM us with your last name and 1/2

@CallsignTaken We're really sorry to hear about your experience. We'd like to take a closer look at what's happened with your bill. Please DM us your full name, property address with postcode and your email address registered with us so we can look into this and help you further.

The clowns at @southernwater insisted that I pay them nearly £100 a month. "I know how much I use and even with your shareholders wanting more dividends, I won't use more than £75 a month" Guess what? £407 in 6 months. There's a big leak outside again too, as usual.

@BNN_Breaking Hi, we’re really sorry to hear about your experience. We've responded to you via DM.

@SouthernWater Formal Complaint 2nd level. I've exhausted myself, trying to explain what your computer system has done, by the input of a false reading by a fake meter reader! This is billing fraud. My accounting credentials are, 7 yrs ast manager Prov Finance, 7 yrs costing controller British Leyland D, 6 yrs Senior Accountant Austin Morris D, 20 yrs postal officer & Crown CSC Post Office. I paid £168 today to cover the actual usage.

A New Water Scam? @SouthernWater @Feargal_Sharkey They said someone read our meter on the Feb 3rd 26, no one did! They said we were in credit by 369.59, I said we could live off that for months, but we're honest, we read and said the usage has gone from 808 to 829, they then recalculated from 724 to 829 causing a spiral effect, they now say I owe £385! There's only 2 of us using around 20M per bill! Horizon Effect? If this is happening to others, then the water companies could be raking in £millions, I tried explaining, by checking all our previous bills, but the call centre lady wouldn't believe me. Cust 21473530

@bertrum Hi there, Thank you for reporting this to us, Would it be possible to send a direct message regarding this issue and I will pass this onto the relevant teams. Many thanks, Lara

@SouthernWater Hello Lara, Thanks for the update. I would also like to ask why the security team that are there feel it is ok to throw their food and drink containers onto the road beside their vehicles. I dread to think what toilet facilities they are using.

Good morning @SouthernWater , can I ask how long until your tankers turn up to Monkton Lane, Totton to take the waste away from Ashurst Bridge? The road has had road closed signs for a month with no sign of activity, and the extra cost of your 24/7 security. @dailyecho

@bertrum regards, Lara 3/3

@bertrum However, adverse weather conditions and elevated water levels in the area mean that these activities are unlikely to be undertaken before mid‑March. We apologise for any inconvenience this may cause and appreciate your patience and understanding during this period. Kind 2/3

@robyatestweets Hi, thanks for getting in touch. We’re sorry to hear how you feel. We’ve now replied to you via DM.

Dear @SouthernWater , Check your email. After lying to me during the drop-in session this week, perhaps now is a good time to announce that you will be introducing a social tariff data share agreement, that will benefit thousands. Look forward to your response.

@annanealemusic Hi there, I'm really sorry to hear this. Please could you send me a direct message, with the nearest full address and postcode? I will take a look into this for you. Kind regards, Lara

Dear @SouthernWater, please stop dumping crap (literally) into our local river. Kids use this to learn to swim, not to mention the smell. I thought all this was meant to be stopping?? c.org/pB7F8Qgs44