Jacqueline

@RBC Thank you. I will continue following up with Client Care. I expect a full review of the ATM logs, error logs, and CCTV footage as part of this investigation.

@Jacquelines1213 We appreciate your interest in having this resolved, though we'll need secure access to your case and the investigation to confirm next steps and an ETA. Please follow-up with the Client Care Advisor directly for an update. ^S

@RBC I deposited $2,250 cash into an ATM at the Aurora Bayview branch on May 25, 2026. ATM accepted cash showed an error and was no returned or credited. reported it immediately. I’ve been passed between branch staff, customer service, and investigation teams with no resolution.

@RBC My case is already with Client Care and under review. It has been one month since your ATM accepted my $2,250 cash, showed an error, and failed to return or credit it. I am requesting urgent review of the ATM logs, error logs, and CCTV footage, and a final resolution.

@Jacquelines1213 Hi Jacqueline, I'm sorry to hear you haven't been able to resolve this yet. Since you've spoken with our advisors with no resolution, the next step would be to escalate to our Client Care team: spr.ly/6018BDZmCQ ^DH

@RBC Thank you for replying. My case has already been escalated to Client Care and is currently under review. It has been almost one month since the ATM accepted my $2,250 cash showed an error, and failed credit the funds.I need proper accountability and a final resolution. thanks