Helen

@TalkTalk Just had my bill, no reduction for loss of service for the last month! Talk about taking the p*ss 🤑

Good morning 👋We're here until 9pm today, please drop us a DM if you need any help 😀

@TalkTalk 36 hours and still no further update on the situation! Appalling lack of service, and customer awareness.

Good morning, we're here to help til 9pm, please send us a DM if you need anything 😀

@jackdudders @TalkTalk They truely are diabolical

@TalkTalk @Jamtart99 If you're looking for your DM @Jamtart99 and can't see it it's because they've sent it to me instead. I wouldn't waste your time sending one, they're absolutely useless.

@TalkTalk And don't ask me to DM as it's a pointless exercise, thanks.

@TalkTalk Any update on the ongoing issue? 21 hours since you admitted that there was a problem and no update since, very poor customer service. I've had the problem of dropping wifi for a month & hours & hours on chat have got me nowhere!

@TalkTalk 20 hours, and no progress update, what a joke of a company. Please don't reply asking me to DM, 'cause there's clearly no point.

We’re aware that some of our customers are having problems with their service, we are sorry. Our team are working hard to get things back up and running, please check back here for updates: community.talktalk.co.uk/t5/Service-Sta…

@Becksieboo75 @BThatshot @TalkTalk Mine's been like this for a month, bloody joke, spent so many hours on chat, ridiculous. Had a new router too, still the same!

@BThatshot @TalkTalk Been ongoing for us since beginning of last week and STILL no solution

Good morning 👋We're here until 9pm, please drop us a DM if you need our help today

@TalkTalk This has been happening to my line for a month now, eifi drops out anytime day night. Spent many many hours on chat all say 'I'm the one that'll sort it for you' 🤣 new router, still the same, up & down like a whores draws! Awful customer service, diabolical.

@CWAChead @Chester_Cycling Not to mention pedestrians!

@Chester_Cycling What about not being allowed near a bike until you’ve undertaken a comprehensive driving course….? 🤔 Seriously though, I think *everyone* should undertake a refresher following lockdown. The number of poor road users - both drivers and cyclists - is shocking!

Hmmm, perhaps a bit extreme. What do we think about all motorists having to pass an online refresher say, every 5 years?

@TalkTalk You initially responded to my dm, but now you're ignoring me!

@Jamtart99 To send us a DM, all you need to do is click on the envelop at the top of the feed, just underneath our banner. Kanya

Morning all, we're here to help til 9PM

@TalkTalk I have sent dm's but no one has responded to them!

@Jamtart99 Hi @Jamtart99. Should you require any assistance please send us a Direct Message for any assistance. kanya

@Mags2C2 @TalkTalk It's an absolute shambles, I've had issues with service for days on end, a new router hours and hours and hours on 'chat' each one promising that they can fix it, guess what still not fixed. Will be looking gor a new provider tomorrow, nothing can be as bad as @TalkTalk

@TalkTalk Over 2hrs in a chat tonight no response! Sent a dm on here, also no response. Been trying since Sunday to get help! Utter shambles of so called customer service

@TalkTalk I have, but you haven't responded!

@Jamtart99 Hi @Jamtart99. Should you require any assistance please send us a Direct Message for any assistance. -Siphesihle

@TalkTalk And just like that it's 9pm and you've all logged off and gone home, and I've still got no wifi connection! Thanks a bunch Talktalk

@Jamtart99 Hi there, @Jamtart99, thanks for reaching out to us please send us a DM so that we can help. Elizabeth

@TalkTalk Sent

@Jamtart99 Please try sending a DM again to check if there was no technical issue. Elizabeth

@TalkTalk I'm on chat mow with Chris, but going round & round in circles answering the same questions again & again. I need this to be escalated as I've now spent far too much of my time and the service from talktalk is well below what should be expected.

@Jamtart99 We apologise once again, should you require assistance please do send us a DM and we will assist. -Diane

Morning all, we're here to help til 9PM

@TalkTalk What on earth is going on, I've been on a chat for another 2 hours, got nowhere, & now have had a text message to appologise for the abrupt disconnection. I just want a stable wifi connection that doesn't keep dropping out, is that too much to ask, afterall it is what I pay for!

Good morning 🙂 we're here until 9pm, please drop us a DM if you need anything