Jeevan Singha

I once sympathized with someone I barely knew, based on the story they told. After a year of working together, clarity arrived. Not every “victim of office politics” is a victim. Some are just underperformers.

Hi @ACTFibernet why was the ticket SR10176709097374 closed without fixing the issue? It's been more than a month that the internet is down. Now without resolving the issue you're just resolving the tickets?

@ACTFibernet It's been a month that you're just escalating. I completely understand that there was an issue. But it's fixed right? Half of my lane got their connection restored on Tuesday but mine isn't. Just because I and the rest have a separate junction box? #ACTFIBER #ACTFibernetIssue

@JeevanSinghaa Hi Jeevan Singha ,We have already escalated your request to our team for urgent resolution and we ensure that we will update you on the same priority, Request you to kindly bear with us until such time and we appreciate your patience SR10176709097374.

SR10176709097374 @ACTFibernet Today marks the 1 month anniversary that my connection is down and hasn't been restored yet. I hope this will be waived off?

@ACTFibernet i received a message from ACT stating my connection is restored. But I see it's still down. Also neither the engineer answered the call. On the app it's appearing as issue open but the message that I received states restored. What's the real status?

@TOIHyderabad @timesofindia @sunnybaski Thanks for covering this critical news!! #ACTFIBER WiFi users in Hyderabad fume as outage enters third week | Hyderabad News - The Times of India timesofindia.indiatimes.com/city/hyderabad…

@ACTFibernet Hi Act fiber, Connection in the neighbourhood is restored but mine isn't. How is it that the building just beside me has a connection and I don't. SR10176709097374

@ACTFibernet Why don't I see the technician's contact number? No one is assigned to fix the issue? #ACTFibernet

@ACTFibernet Hi, eta is at 9 pm today. I have been waiting for the technician since morning and no one has contacted or showed up yet. Any update on the fix?

@ACTFibernet You are stating that you're highlighting the issue every other day. And why is the RESPECTIVE team not acting upon the highlighted issue. Any challenges with the RESPECTIVE TEAM? #ACTFIBER #ACTFibernet

@JeevanSinghaa Hi, We understand how inconvenient this must be for you. We have highlighted your issue to our respective team with the ticket ID: SR10176709097374. We will work towards resolution at the earliest and update you via the ACT app. Thank you for your patience.

@ACTFibernet My internet has not been working for the past 10 days.I’ve raised a complaint every single day & each time I’m told it will be resolved today.but nothing has happened so far. This is extremely disappointing. I really don’t know what else to say at this point.”

@ACTFibernet @ACTFibernet If you really understand how inconvenient it is for me then give me a timeline when it's gonna get fixed. I'm tired of waiting now.

@sikkireddy @ACTFibernet I hardly doubt there's a concern team really looking at our concerns. They are taking their sweet time to fix it. Who will compensate for the downtime? @ACTFibernet #ACTFibernet

@ACTFibernet Can you see this and this is unacceptable. Since 20 days same messages like this and still no resolution at all. I really dont know what to say and if i m calling customer care also there is no response at all

@RamshettyVishnu @ACTFibernet Same here, very disappointed with #ACTFibernet I hope more people come out showing their true face and share their personal experience on all platforms so that others are not cheated

@ACTFibernet It’s has been bloody 10 days that a ticket has been raised and ACT is unable to ACT and resolve the problem. When other companies are able to handle the situation why isn’t act ???? How many bloody more days do you guys need to fix? It’s a business connection..!!!!

@DrRitikanth @ACTFibernet @TRAI I'm facing the same issue, #ACTFibernet

It’s been 9 DAYS with no internet in Himayatnagar, Hyderabad.ACT Fibernet has failed to restore services or give us any update. This is ridiculous! We demand urgent action, service restoration & compensation. @ACTFibernet @TRAI #ACTFibernet #HyderabadNews #InternetOutage #TRAI

@woshirohan @ACTFibernetHYD My friend if they were professional we won't had to raise concerns over the social media this way. My net has been down since weeks and they're not doing anything about it.

It would've been more professional if you consider the fact that this is a long weekend and most families stay home. It's been 22 hrs and still not resolved. @ACTFibernetHYD #ACTFibernet

@vikash_kaushal7 @ACTFibernet They have a bot that refreshes the eta every day in the morning with new eta. I'm seeing the same message every morning and get pissed off. I'm tired of their bullshit now. They cheated me of hard earned money.

@abdul_wadood29 @ACTFibernet @ACTFibernetHYD Mine is down since aug 23, no response yet. First we have to wait in line for the customer service to answer the call. When it's our turn they say they'll escalate it and disconnect.

@ACTFibernet @ACTFibernetHYD My internet has been down for 48+ hours despite raising a ticket (SR10176989561034). Pathetic service, zero accountability, no proper updates. Why should customers pay for such negligence? Fix this immediately! #ACTFibernet #WorstService

@sudha383737 @ACTFibernet +1 Pathetic services. Each time they tell it's looked into as a priority. I'm unsure if the requests are really being escalated in the first place.

@ACTFibernet Hello, I have been experiencing internet outages for over three weeks, and despite contacting customer care, the issue persists. Each day, I receive a message promising resolution the next day, yet the problem remains. .

@ACTFibernet @ACTFibernet internet is down since August 23. I have escalated this numerous times. As per your update on 26th aug - you mentioned you have escalated this for urgent resolution. Is this how the act fiber works? Is this how priority requests are treated at #ACTFIBER

@JeevanSinghaa Hi Jeevan Singha, We understand how inconvenient this must be for you. We have highlighted your issue to our respective team with the ticket ID: SR10176709097374. We will work towards resolution at the earliest and update you via the ACT app. Thank you for your patience.

@ACTFibernet @ACTFibernetHYD My ticket id SR10176709097374, internet is down since 3 days. No resolution yet. Neither do I see any act officials working nor even visiting my area.