Jennifer

I don't post here anymore. bsky.app/profile/jennif…

Hey @IcelandFoods, how do you feel about all the phishing accounts that prey on your customers? Like @IcelandF00d_tm, @InquiryCli74256, @IcelandFood_va, @IcelandFoods_T, @IcelandFoodHub0?

@IcelandFoods No. Who do I email about the terrible decision to put fast customer service on X, the porn and spam website? Look at how many phishing responses every customer gets when trying to reach out. It's dangerous.

@JenCarpeDiem Hi Jennifer, I'm sorry to hear about this. Please can you drop us a DM with the order details so we can look into this for you? - Ollie

@IcelandFoods My order hasn't shown up, was marked as "Order Picked" (i.e. not out) until 4 mins past the delivery slot, then suddenly skipped all the way to "Delivered." It certainly has not been. How long do I wait before making a huge fuss about it? Because I'm pretty upset.

@IcelandFoods Hey Iceland, are there any concerns that asking for help on here is actually just opening your customers up to phishing attacks? Who should I email about this? BTW, my order arrived.

@InquiryCli74256 you're a bad person :)

@IcelandFoods_T is anybody stupid enough to respond to this with their actual information? do you actually make any money from this? don't you feel bad? @IcelandFoods

@JenCarpeDiem Hi there, Customer satisfaction is important to us,so I appreciate you sharing your Reachable WhatsApp number via DM for more details on this.We will continue helping you there.Please follow back.Thank you

@InquiryCli74256 is anybody stupid enough to respond to this with their actual information? do you actually make any money from this? don't you feel bad?

@Tm_iceland @IcelandFoods you might want to report this one

@Tm_iceland 🖕

@bt_uk why would anybody want to call?? lol no. i tried the web chat again and Samantha solved my issue quite competently, thank you

@JenCarpeDiem Hey Jennifer, for this it is probably best to give us a call on 150 so that our sales/upgrades team can get this looked into for you. If you are calling from a line that is not with EE or BT, you'll need to call on 0330 1234 150

@bt_uk Hi BT, I've just sent a DM because the website chat is down and I need help figuring out why I can't actually find the deal I've just been emailed on the website x

hmm i wonder which account might be operating the bots doing this

I post one public message to goad a company into actually helping me, and get flooded with 17 responses from spam accounts trying to harvest my data. This is an atrocious and dangerous place for any business to handle customer support.

Hey @Photobox, why does cilcking on the "email us" button in your help centre just open the stupid chatbot? It asked for my email address, so I provided it thinking it was tying my email to my account or something: nope, gotta wait for an agent to connect. This is NOT helpful.

@MorrisonsSUPPO @Morrisons here's another one

@Morrisons this is the kind of delay that warrants a phone call & the chance to cancel the order 😴

@Advocate868 0/10 low effort dipshits 👍

@Advocate868 Hey @Morrisons you might want to deal with this 👍

@ArgosHelpers Hey I want a partial refund because my stuff just arrived broken. I can't believe I have to use this website to get help. How do I speak to a human and not the dreadful DM chatbot??

I don't post here anymore. bsky.app/profile/jennif…

I am on the butterfly place, if anybody would to follow me there: jenniferam