Jene marty

@AskUSBank I sent a direct chat. I wasn’t able to send a message, but I could send it through chat. I look forward to hearing from you.

Hi there. Thank you for taking the time to contact U.S. Bank and share your feedback with us. We understand that your recent experience with our branch did not meet expectations, and we take concerns like yours seriously. Our goal is to provide dependable, respectful service, and we welcome the opportunity to learn more about your experience. If you would like to discuss this further, an ambassador would be glad to connect with you. Please send us a direct message with your name, phone number, time zone and any additional details you'd like to share. If immediate assistance is needed, please give our 24-Hour Customer Service team a call at 800-872-2657. We look forward to your response. All the best, ^KT

@AskUSBank am writing to formally express my dissatisfaction regarding an incident that occurred yesterday, April 16, 2026, at approximately 11:35 AM in your US Bank branch on the Hill on Southwest Ave. As a valued customer of US Bank, I expect professional and courteous service during every interaction. Unfortunately, my experience yesterday fell far short of these expectations. I visit the bank in person only once a month to withdraw $400–$500 in $100 bills for my parents. Both of my parents are elderly, and my father has significant health issues, so I assist them with medical appointments and other necessities. On this particular day, I was under a strict time constraint due to an IRS call at my parents’ home followed immediately by a doctor’s appointment. Upon entering the branch, I completed a withdrawal slip and was first in line awaiting service. There were only two tellers available, one of whom was the branch manager. After completing their transactions, both tellers continued engaging in personal conversations with their customers. Because I was next in line, I could clearly hear discussions unrelated to bank business, including family health matters and tax topics. At least five minutes passed, during which two additional customers joined the line, followed by several more minutes before the manager became available. When I approached the counter, I indicated that I was in a hurry. The branch manager responded dismissively, stating that had I waited in line until being called over she would have been done with her conversations.   There was no signage indicating any such procedure. When I mentioned the extended personal conversations that caused the delay, she denied this and claimed the discussion had been about bank business, despite my having clearly heard otherwise. I asked that my transaction be completed so I could leave. I also provided a reorder slip for new checks and requested five $100 bills. During this exchange, the manager’s tone became increasingly rude. When I pointed this out, she blamed my “negative energy” for her behavior. She then refused to complete my transaction, instructed me to use the ATM—despite my explaining that it does not reliably dispense $100 bills—and did not initially return my card or identification. I had to reach across the counter to retrieve them myself. She ultimately refused service entirely and discarded my check order form. I was shocked that a branch manager would treat a customer in this manner. Her conduct was unprofessional, dismissive of my time, and inappropriate, particularly given that the situation arose after I calmly addressed the prolonged delay and lack of consideration for customers waiting in line. The incident not only caused inconvenience but also left me feeling frustrated and concerned about the quality of service I receive from US Bank. I believe that such experiences undermine customer confidence and trust. I kindly request that you investigate this matter thoroughly and provide me with an explanation as well as assurance that steps will be taken to prevent similar incidents in the future. Additionally, I would appreciate any efforts to address the inconvenience I experienced. Thank you for your prompt attention to this matter. I look forward to your timely response.

@Kahlissee Oh those poor terrorist. Hamas should be able to wipe Jews off the face of the earth without suck resistance and strength….