Jessica Gerson-Neeves

@DellCares I’ve already been in contact via DM and with your escalation team. I understand the policy being cited, but I’m still trying to understand the rationale for not allowing support to be purchased for a brand new replacement system.

@JessStarlite Thank you for messaging us. To ensure the privacy of your information, we recommend that you continue chatting with us through direct message. We apologize for the inconvenience. twitter.com/messages/compo…

Dell replaced my laptop after a repair went sideways (appreciated). But they’ve now confirmed the replacement can NEVER have support added—not even if I pay for ProSupport Plus. So: brand-new machine, zero long-term support options. @DellCares can you help me understand this?

@Gnatbeau @DellCares Critically, this is the point I'm trying to make that seems to keep bouncing off of policy rigidity: I just want the opportunity to buy a support contract for a brand new system, like any other brand new system.

@JessStarlite @DellCares This doesn't make any sense. If it's a new computer (even if it's a replacement), you should get that same support options as any other new computer! I have had my own terrible experiences recently with Dell support, so I can empathize.

@DellCares Update: I've now received multiple conflicting/duplicate DM responses from Dell's social team, all pointing me back to the same policy, but none addressing the actual issue. 🤦‍♀️

@alyssak @DellCares Ironically, the replacement machine is actually fantastic! The problem is I apparently can’t pay to support it long-term.

@JessStarlite @DellCares You break her laptop, agree to replace it, which says to me that you recognize your fault, then refuse to provide protection for the new machine? This says to me you’re giving her a faulty machine but won’t admit it. That’s bad customer service and an ugly shade on your company.

@JustTara25 The new machine is actually top-of-the-line, and a worthy replacement for the flagship laptop I bought in '21. They're NOT trying to pawn a subpar machine on me...but they're still not letting me buy support for the brand new, gorgeous, top-of-the-line machine they're providing.

@JessStarlite @DellCares If they wont allow you to purchase support, could that be because they plan to provide a subpar machine as the "replacement"? 🤔 why not stand behind your product and let her purchase coverage?

@Keltoicrone @DellCares Listen, if they'll let you buy Dell ProSupport Plus, I continue to recommend Dell *and* their support! Every Dell ProSupport Plus experience I've had was fantastic. It was the out-of-warranty repair experience that was a nightmare, and that's what they're now pushing me into.

@JessStarlite @DellCares I have also loved my Dell machines. But, in addition to the desktops, I have to get a laptop for court. That means less than graceful lawyers carrying it around. You know repairs will be needed.

@Keltoicrone @DellCares The wild thing is, I have loved all of my Dell machines! I’ve been a loyal Dell customer for decades now, and I’m really excited about the replacement laptop they’re providing. I just want them to take my money so I can get it serviced if it ever needs it! 😭

@Moiramitchelled @DellCares Truly just looking for a coherent explanation at this point 😅

@JessStarlite @DellCares @DellCares Whaaaaaaa???? Make it make sense

For clarity: This has already been through standard support, executive escalation & now @DellCares who directed me back to the same policy. Dell has confirmed this new replacement system can never have support—even if I want to pay for it. Still trying to make sense of that.

@DellCares Thanks—I’ve already been through multiple rounds of support and executive escalation on this case. Happy to DM details, but the core issue is that I’m being told a new replacement system can never have support added—even if I pay. That’s what I’m hoping to resolve.

@JessStarlite 'Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us, and we will be happy to assist you.

That leaves me with a brand-new laptop that cannot be serviced through Dell beyond 90 days. I’m genuinely trying to understand how that makes sense.

I’m not asking for free coverage. I’m asking to BUY support on a new replacement system with a new service tag. I’ve confirmed this multiple times, including through executive escalation. The answer remains “no.”

@rrspeakman @hutchinson LOLOLOLOLOLOLOL MAGAts having literally no connection to reality, as usual. Moronic.

@hutchinson He came with a loaded guy, pushing people around, then pushed a lady down, officers came over he fought, struggled with them & then his gun “went off”. The officers jumped back & fired at him, as they are trained to. Videos showing it!

How the fuck does it escalate to the point of shots fired…from this? How the fuck does this administration think it is going to convince the country that this guy showed up looking to murder ICE agents?

@Bull_Moose01 @contramordor @realDonaldTrump LOLOLOLOLOLOLOLOLOL

What needs to happen is @realDonaldTrump needs to invoke the Insurrection Act in Minnesota Declare a state of an emergency due to leftist terrorism, and use that new power to squash this communist rebellion and to mass deport. There is no going back from this, so it is time for him to go all in!

ICE needs to escalate. We don’t have time for this. 100 million people have to go back. No matter the costs.

@CindyBeeson3 @GruenlohK5657 @covie_93 Oh, Honey. Yes, we did. “We” just didn’t know the range of what neurodivergence looked like, so “we” called kids with neurodevelopmental disorders lazy and stupid. Or worse. Then again, you probably still do.

@GruenlohK5657 @covie_93 They are just suggesting what we did in the 70s and 80s and we didn’t have ADHD or autism back then

Please do not take medical advice about your baby from the man who threw his in Lake Michigan.

@CindySu10249191 @Vete_wolf @covie_93 LOLOLOLOLOL

@Vete_wolf @covie_93 Well I can diagnose your disease...you suffer from TDS, aka Trump Derangement Syndrome, a disease full of cancerous hate and a belief in nasty lies. The cure for it is to repent from your nastiness, turn to JESUS and let him fill u with HIS love, which will bring u peace n joy!

@NASW_LA I've been following HB888 closely as it moves through the legislature--is there any way to know when or whether the Senate Health and Welfare Committee will put it on the schedule? Some bills get stalled in committee for ages--I don't want ours to be one!

HB 865 for Telesupervision & HB 888 for the Social Work Licensure Compact, have passed the House floor & are headed to the Senate! This is a significant step forward for our profession & communities. Learn more & sign up for advocacy alerts: bit.ly/NASWLALegislat… #lalege

…on my return itinerary, it says it was successful shared on Airside’s app but remains marked “incomplete” (with no option to try again) on Alaska’s app. Every single time. Outgoing works, return trip doesn’t. This is SO frustrating. I just want my boarding passes! 😭 2/2

@AirsideHQ I fly frequently between Canada and the US on @AlaskaAir using my US passport. Always roundtrip. Every single time I have flown since August, the Airside app works perfectly on my outgoing itinerary, but when I try to share my passport with Alaska via Airside 1/2