Alyssa W

4.9K posts

Alyssa W

Alyssa W

@alyssak

Mom, sometimes writer, sometimes artist, always thinking. Temporarily off Twitter—find me on Instagram/Threads @lucylarou or Facebook @ Alyssa’s Art Therapy

Katılım Aralık 2006
402 Takip Edilen55 Takipçiler
Jessica Gerson-Neeves
Jessica Gerson-Neeves@JessStarlite·
Dell replaced my laptop after a repair went sideways (appreciated). But they’ve now confirmed the replacement can NEVER have support added—not even if I pay for ProSupport Plus. So: brand-new machine, zero long-term support options. @DellCares can you help me understand this?
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Alyssa W
Alyssa W@alyssak·
@JessStarlite @DellCares You break her laptop, agree to replace it, which says to me that you recognize your fault, then refuse to provide protection for the new machine? This says to me you’re giving her a faulty machine but won’t admit it. That’s bad customer service and an ugly shade on your company.
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