Jessica Jones

@TUIUK Thanks Jo. A customer who is going in June has already been looked after and sorted whereas we’re going this April (two months before).I called and spoke to customer services yesterday who said our hotel is absolutely opening. This is causing so much anxiety and worry.Please help

@Jessica98299487 Hi Jessica, we’re working through any hotel closures in order of departure date and ask that you bear with us. We will be in contact with you to discuss your options as soon as we can. At the moment, we are prioritising customers whose holidays have been cancelled. Thank you ^Jo

@TUIUK dear Tui, we have been told by reliable sources and have read in various Facebook groups that the melia tortuga beach resort in Cape Verde will not be open in April. We do not want to go to the melia duna resort. Please be honest and help us change our holiday. Tnk you 🙏