Jessica Clarke

@airfrance trying to transfer pts for 4 days & been cxl 4x.Have the rewards and flt on hold that is days away, but can't resolve and no one can tell us why you are cxling it. Have a case #, it's been escalated, no response.Tkts will be released 2day. At a loss for what to do next

@DeskChat76086 We only have 20 mins left on our reservation and we’re still waiting for a callback. It looks like our trip is likely going to be ruined.

@airfrance I am frantic as my award miles haven’t transferred to my flying blue acct yet and I’m at risk of losing my res. We have planned our whole trip and I’m at a loss for how to resolve this. I would be so grateful for your help to save my daughter’s first travel experience

@balticborn how long should it take to get a credit for a return once shipped back?

@CrateandBarrel getting no response when I text #CustomerSupport. Can you help?

@UPS help save my baby’s 6 month photoshoot tomorrow. Her outfit was delayed from Friday delivery but is in my city and if I could pick it up you would really save the day. Any hope??

@CrateandKids extremely disappointed in a breakdown in your process that severely inconveniences me. Email conf. states I’ll be notified when my items are ready, but apparently I needed to schedule a pick up and wasn’t notified of that until I called. Now I have to wait a week.

@ZARA_Care trying to do a return and it isn’t working in app. Please help! Don’t want to miss deadline. Been sick with COVID and wasn’t able to go out.

@CrateandBarrel Any chance you will restock the Canyon crib in white?? It would make my nursery perfect and I’m desperately trying to find one. crateandbarrel.com/canyon-warm-wh…

@ChickfilA how do I order a valentine tray??

Moms to be, if you are looking for a good #babyregistry experience, @Target isn’t the best. If the welcome kit of samples and coupons interests you, they don’t have any available, which I only found out after visiting 4 stores in 2 different stores and then calling support.

@VictoriasSecret doesn’t honor their return policy. Shoppers beware if you aren’t 100% about an item, don’t order it or you’ll be stuck with a credit regardless of if you return during the timeframe stated on their website (30 days). #holidayseason #CustomerServiceFail

@sealy return process is horrible. It’s bad enough that I’m not satisfied with the mattress, but now I’m fighting to get it returned & get a refund per their 90 night trial. I’ve waited over a month to get the mattress picked up & my refund is being held hostage. #customerservice

@cava why doesn’t your customer support respond when a complaint is made? It’s been over a week and nothing. Poor form.

@yosisamra will you ever bring back the Cambelle sandal?? I love them and mine have fallen apart after many years.

@UPSHelp @upshelp it says “you can no longer send direct messages to this person” when I try to DM.

@UPSHelp I need to intercept a package and can’t seem to get anyone live to help me. The automated message tells me the latest info and then disconnects. This is very time sensitive. Please help! #interceptpackage #customerservice #ups #help #shipping #wedding

@alexandrebirman I’m desperately looking for the Clarita 90 block heel in golden for my wedding. Any idea when you might restock in the US? #wedding #weddingstyle #Shoes

@BestBuySupport So sorry about that. You are right. I see it now but for some reason didn’t before. I will send a DM.

@JessicaClarke8 Hi there, Jessica, I see that Kyle has responded to your previous tweet requesting for you to DM us so we can see what's possible for you. If you can please send us a DM with your full name, order number, email, and case number, I would be happy to look into this for you. ^Mark twitter.com/messages/compo…

@BestBuySupport why is it so difficult to get anyone to respond to me? I’m having a customer service issue. Called on Sunday and was told a supervisor would call back and haven’t received that call. I have a case number already #help #respond