Jet2tweets

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@greenjollyjane Hi Jane, we're sorry to hear of this. If you may require any assistance, please can you kindly send us a DM along with your booking reference? Thank you, Rachel

@jet2tweets Can I ask why you moved my window seats to aisle ones because the planes apparently changed, then charged me £1 to move them back? Hardly seems fair I have to pay.

@LynHami27606202 Hi Lyn, no problem at all. If you click on our profile and select the message icon, you should be able to send us a DM there. If you’re still having trouble, please follow us first as this can sometimes help. Thank you, Rachel

@jet2tweets Don’t know how to DM. Tried Messenger but it wouldn’t send.

@jet2tweets we just arrived at Malaga from Bristol and booked SA. There were no wheelchairs. We repeatedly asked the SA staff for a wheelchair and were told to just keep walking. We asked for a wheelchair a number of times, but were refused.

@soeasy_to Hi there, we’re so sorry to hear about your mother, and really glad she was okay 💙 Huge credit to our cabin crew on your MAN–DLM flight 14/05 for looking after you both so well. We’ll be sure to pass your kind words on to them. Thank you for sharing 🙏

@jet2tweets your cabin crew were amazing on my recent flight 14/05 MAN-DLM. My mother fainted, the professionalism and help from the crew was outstanding. They did their job but went above and beyond in their interaction with us. Many thanks to them. They are a credit to jet2.

To enter, make sure you're a myJet2 member and click the link 👉 spr.ly/6015BBxHDh T&Cs apply.

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@Amanda231519120 Thank you so much for sharing this lovely feedback, Amanda ❤️ We’re delighted to hear Claudio and the rest of the crew looked after you so well during the diversion to Barcelona. We’ll be sure to pass your kind words onto the team ✈️

@jet2tweets Thanks to pilot Claudio and all the crew on Friday mornings flight from Gatwick to Reus which had to be diverted to Barcelona. They handled everything extremely professionally ❤️

@rachgooden Hi Rachel, thank you for your message. If you may require any assistance, please can you kindly send us a DM along with your booking reference? Thank you, Rachel

Hi @jet2tweets please can someone contact me about my automated payment

@paulsimonmason We are very sorry to hear of this. Please send us a DM with your flight information, and we can look into this for you. ^Catherine

@jet2tweets now off and waiting by the plane as they still aren’t ready - is this even safe ?! Over 3-4 hours delay and no rep to help in Rhodes. NEVER EVER WILL I GO ON A JET2 holiday again!! 🤬

@RuthHopkins13 We hope you had a great time in Montenegro Ruth! Thank you for flagging this with us and we will pass this onto the relevant teams ❤️

@jet2tweets Just back from Montenegro. The Bridge at Mostar is still in Bosnia and Herzogovina.

@jinkyjohnston We are sorry to hear this. If you would like to discuss this further, please feel free to send us a DM. Thanks, Gemma

@jet2tweets 12-15 flight to Glasgow from Tenerife south , dropped of at 10 even tho you recomend 3 hours for international flight , werent prompted or directed to go to passport control by any Jet 2 staff , had to phone helpdesk from passport Q , very stressful again

@Nikki_Morley94 Hi Nikki, please contact our Pre Travel Team to advise them on the passenger who will not be attending. They can be contacted on WhatsApp from 08:30am-08:30pm here: spkl.io/Jet2holidaysWh… If you have any questions, please do send us a DM. ^Catherine

@jet2tweets if I booked for 5 people, but now only 4 are going, do I need to do anything? Or just turn up to the airport with 1 less?

@laurawill2021 Hi Laura, you are able to recieve your drink vouchers at our sales desk at the Airport 🍹😊 If you have any questions, please do send us a DM. ^Catherine

@jet2tweets hello, how do I claim the complimentary drinks on the flight as part of jet2 indulgent escapes package?

@markgunners Hi Mark, I have responded to your private message. Thanks, Lily

@jet2tweets I have private messaged . All these 2 jobsworths need to do is actually help us rather than hinder us

@jet2tweets we are at Tenerife South Airport and you won’t let us through check in yet we are told there are 3 hour queues for Security . Thanks for going the extra yard NOT #Jet2thejobsworths

@Chrissie13968V We're so pleased to hear that! Glad you were able to make your way through the airport within no time ❤️

@jet2tweets Also EES is getting a bad rap but we didnt have any issues.......

Flew down to Palma yesterday @jet2tweets from NCL, great flight; great destination in 2hrs:15!!!!

@mariekyla2210 Hi Marie, we are so sorry to hear of your experience. If you require any support, please do send us a DM. ^Catherine

@jet2tweets really disappointed in the service I recieved today from you guys, I asked for help and was told it would cost me more money, never again and we use you every single year

@GaryRound8 Hi Gary, for us to look into this further for you, we will need to send us a DM. Please also be aware our customer service team do allow up to 28 days to reply in line with ABTA guidelines as this will allow them time to thoroughly investigate your complaint. Thanks, Gemma

@jet2tweets Hi Gemma , I’m also very sorry! I submitted a complaint on Monday, Jet2/1232023 and has fallen on deaf ears , so my complaint regarding the Health,Safety & Welfare of my family & I as well as residents in the resort are unresolved- your app will not allow the pics to upload

@jet2tweets I wish I could be more positive regarding the issues we have faced at @pargaresorts .@jet2 you must make more of an effort assessing the risk when putting customers into resorts where Building work has overrun.@jet2 you have a duty of care to your customers, @haswa