Jet2tweets

A reminder of what you need to know about the EU Entry/Exit System (EES). Find out more here: spr.ly/6013AAM8J

@KimberleyW1983 Hi there Kimberley, thank you for reaching out, and we are sorry to hear that you are experiencing some issues. Should you require any assistance, then please feel free to send us a private message with more information, and we will be happy to help. ^Victoria

@jet2tweets I fly with you at 9am tomorrow morning and your app is not working properly for me to access my boarding passes and other info, I keep getting an error message! Can you please advise?

@Jasmine_9704 Hi there Jasmine, thank you for getting in touch. Please note, that we have since responded to your private message. Thanks, Victoria

@jet2tweets hello, I had sent a private DM about an item I left on a flight. It's just to see if I could get some help trying to locate it, thank you

@Duesenberg951 Hi there, thanks for reaching out. Should you require any assistance, then please feel free to send us a private message with more information, and we will be happy to help. ^Victoria

@jet2tweets hi looks like the wait time at tenerife south is a major problem…what is it currently and what can you do to resolve it…tks

@chireg69 Hi there Lee, thanks for reaching out. Should you require any assistance, then please feel free to send us a private message with more information, and we will be happy to help. ^Victoria

@jet2tweets @Shires_Rich Or you could help on here so everyone else can see the answer!

Hi @jet2tweets. We've booked a Jet2 holiday in Tenerife which includes coach transfer to our hotel in Los Cristianos. With many reports of EES driven delays, can you confirm that the transfer on arrival will wait for passengers, and for return, will get us to the airport in time?

@IanFerguso42742 then please feel free to send us a private message with more information, and we will be happy to help. ^Victoria (3/3)

@jet2tweets Well, just spoke to a rep. Pretty poor. The holiday I forked out 3.6k for in Cyprus is now on sale at 2.2k! We are long term customers and not impressed. 😕

Fabulous 5-star hotels in Cyprus ✨ Cap St Georges Hotel & Resort - spr.ly/6016B6btKj 🌅 GrandResort by Leonardo Hotels - spr.ly/6018B6btKe 🌟 Mare Ayia Napa - spr.ly/6010B6btKg Which will you pick? T&Cs apply.

@IanFerguso42742 Once you’ve chosen your well-deserved holiday, the price of your holiday will remain fixed at the price when purchased, whereas the online price will continue to fluctuate. We apologise for any disappointment caused. As previously advised, should you require any assistance (2/3)

@IanFerguso42742 Thank you for getting back in touch Ian, and we are sorry to read that the price of your holiday has since decreased online. As a company, we work on a live pricing system. This means the price of our flights and holidays will fluctuate up or down depending on demand. (1/3)

@IanFerguso42742 Hi there Ian, thanks for reaching out, and we are sorry to hear about this. Should you require any assistance, then please feel free to send us a private message with more information, and we will be happy to help. ^Victoria

@jet2tweets Hmmmmmm! We've spent a great deal of money going out to Paphos on the 8th April for my birthday to The Olympic Lagoon Hotel. They tell me renovations are currently underway. Never mentioned when we booked?!

@loppas6972 Hi Nicola, our Planning and Route Analyst Teams are constantly reviewing areas of the market, and we operate our flights to where they find possible and feasible. We'll be sure to pass on your feedback to them. Thanks, Josh

@jet2tweets will you be flying Gatwick to Larnaca?

@paulon0720 Hi Paul, thanks for getting in touch. These can now remain inside your bag, and do not need to be in a clear plastic bag. Hope this helps, Josh

@jet2tweets hi, we are travelling out of Leeds Bradford on Friday morning. Do we need to pack liquids of upto 100ml in clear plastic bags, and have them separate from our carry on bag? Thanks

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@tom_travers Should your booking be affected by any of this advice in the future, then we would be in touch directly to discuss your options. Hope this helps, and please let us know if we can advise on anything else. Thanks, Josh

@jet2tweets is it safe to travel to turkey at the moment. Fcdo says not safe?

@tom_travers Hi Tom, thanks for getting in touch. We follow FCDO advise when travelling to destinations. Their current advice is to not travel within 10km of the border with Syria. Our closest destination is 550km from the border.

@SevilleRoutes Hi there, we are reaching out as you have been contacted by an account that is fake and not affiliated with Jet2 or Jet2holidays. Please remain vigilant when dealing with these accounts and be aware our only official account is @jet2tweets (look for the gold tick). ^Ellie

@bhxlife Hope to see them one day linking Seville an Birmingham @jet2tweets

Jet2 continues to expand wider and wider and it’s great to see this emerging trend every year especially bhx.❤️❤️

@newtravelplan Hi there, we are reaching out as you have been contacted by an account that is fake and not affiliated with Jet2 or Jet2holidays. Please remain vigilant when dealing with these accounts and be aware our only official account is @jet2tweets (look for the gold tick). ^Ellie

@AndrewMain0106 @jet2tweets Thanks to Brexit . UK it’s now treated like 3 rd world country and all Brits going thru detailed passport control. You will find same situation in any EU country not just TFS.

@jet2tweets - Jet2 where are you at Tenerife passport control to look after your customers? An absolute disgraceful situation at this airport and your communication and customer care is notably absent. People missing flights left and right after having queued 3 hours. Disgusting

@ryanmonty06 Hi there, we are reaching out as you have been contacted by an account that is fake and not affiliated with Jet2 or Jet2holidays. Please remain vigilant when dealing with these accounts and be aware our only official account is @jet2tweets (look for the gold tick). ^Ellie

@jet2tweets when will the Jet2 maintenance finish? I wanna book a holiday!!!!

@StonelakeKelly Hi there, we are reaching out as you have been contacted by an account that is fake and not affiliated with Jet2 or Jet2holidays. Please remain vigilant when dealing with these accounts and be aware our only official account is @jet2tweets (look for the gold tick). ^Ellie

@FishHutBlackDog @jet2tweets Good luck my son is still there, was due to fly home 19.30 yesterday

@jet2tweets Good morning. We're flying out of Lanzarote tomorrow afternoon (24th). Should we get to the airport two hours before, as normal?

@kirstylkelly Hi there, we are reaching out as you have been contacted by an account that is fake and not affiliated with Jet2 or Jet2holidays. Please remain vigilant when dealing with these accounts and be aware our only official account is @jet2tweets (look for the gold tick). ^Ellie

It was really good of @jet2tweets to offer me a discount on in-flight meals after I booked my in-flight meals! 🙄