JetBlue

@HershyMandel This doesn't sound okay. How can we help?

@JetBlue You guys don't care about customers

Thanks for the check-ins, the reminders, and the extra snacks. Happy Mother’s Day to all the moms and mother figures in our lives. 💙

@RealSethRaynor We're sorry to see this. Please DM us the details, including your confirmation code, the name on the reservation, and your date of birth.

@JetBlue. Spoke on the phone with a representative that was so rude. Trying to get a refund to switch flights and all I get is a checked bag refund? Fleecing me hard here. Still a month out from my trip.

@HershyMandel We're sorry to hear that. Please take the time to call back. You can also see the status of your missing bag using this link. bit.ly/4iqGzww

@JetBlue Your representative just k ocked down the phone on me when I asked when I can get my lost baggage

@ChloeGorbe65334 If you aren't seeing a link with this post, please reach out to us in a DM. Also, confirm you're sending your message to our verified account only. We want to help.

@JetBlue What link ?

🚨 Im a survivor of domestic violence, stalking and am neurodivergent. 🚨@JetBlue @HelloJetBlue employees put me in danger on my birthday three days ago, I emailed customer service immediately they still have yet to answer. On my birthday, the crew announced my name & seat number

@VC1869 Make sure the other person you purchased a ticket for has a TrueBlue account. Then they will get points. Also, you can pool your points together. Send us a DM if you want specific details regarding this.

I buy two tickets everytime I travel but @JetBlue only gives points for one! #cheating #notfair this has been going way to long stealing #theives

@ChloeGorbe65334 The DM failed to send? Try through the following link.

@JetBlue I tried it's not working it said failed

@burju_sari @Expedia @TurkishAirlines Please send us a DM with your son's name, six-letter confirmation, and date of birth.

We are traveling Boston → Istanbul with our son who has a disability. We need legally required disability seating accommodation. @Expedia says call @JetBlue. @JetBlue says call @TurkishAirlines. @TurkishAirlines says call @JetBlue. 5 days. No resolution.

This is not a customer service issue. This is an ACAA violation. @USDOT — we are filing today. We are traveling Boston → Istanbul with our son who has a disability.@DisabilityRights — is anyone enforcing this? @CNNTravel @BBC_Travel

@jennykchan We're sorry to hear this, Jenny. Our DMs are open if you'd like for us to review any JetBlue reservations with you. Please include your full name, six-letter confirmation code, and date of birth.

didn't have a bad experience with spirit that wasn't my fault, no bad experiences with united or american, delta cancelled my flight but not michael's how rude, overbooked multiple times on jetblue & no refund, almost every single frontier flight I've had a bad experience

my actual ranking of airlines alaska's not even on here because never again I'm actually traumatised by it still

@xotamsox We're sorry to hear this. Please note that seats can be purchased ahead of time, however, our DMs are open if you'd like for us to review this further. Please include your full name, six-letter confirmation code, and date of birth.

like what is the point of airline loyalty if they won’t assign you a preferred seat… (which has always been aisle first, window second bc claustrophobia) @JetBlue has gone so downhill 😔 would @Delta would do me dirty like this or nah 👀 or pitch me ur fave airline and why 😂

i’ve flown domestically with @JetBlue almost exclusively for nearly a decade. had to book a last minute flight for work and STILL went out of my way for this airline. they randomly assigned me a middle seat and won’t move me to a window even though there’s one available…

We're sorry to hear this. If you filed a bag claim with us already, you can track the status of your claim online here: jetblue.com/help/bag-claims. Please note that our Central Baggage team is available by phone between 9:00am and 7:00pm EST at 1-866-538-5438. We hope we can have this reviewed further for you soon.

@JetBlue You guys broke my suitcase, and Noone is answering the phone, are you also bankrupt?

@PuffDaddyD2 We're sorry to hear this, but thank you for your feedback. Depending on the route you're looking into, the amount of Move to Mint certificates can vary between one and four per customer. More details can be found here: jetblue.com/help/move-to-m….

@JetBlue What a scam your mint certificates you have for Mosaic - you need 4 certificates per person? Laughable

@aminamat We thank you for the suggestion! We don't have any updates at this time, but our Route Map can always be viewed here: jetblue.com/route-map for any changes!

@JetBlue When is that SJU -LAX/SFO route coming? A lot of peeps need it.

@oprnole @MCO Hi, Paul. Our airport crew is working hard to reunite you with your bags as quickly as possible. We truly appreciate your patience.

@JetBlue fl2832 has been on the ground @MCO for 67 minutes and there are probably 200 of us still waiting at baggage claim for luggage. An airport notoriously slow for offloading… This is the worst I’ve ever seen.

@WestonSerranoX Hi, Weston. We're sorry to hear of any frustration. Our inflight crew may ask customers to gate-check carry-on bags to help with the boarding process and meet operational needs. We appreciate your feedback.

Hey @JetBlue why did I pay for Blue instead of Blue Basic to have my bag grabbed from my as I’m stepping into the plane to be told “there’s no overhead room” when I can visibly see open space on the overhead bins? Gate checked with a hand written tag. There is 0 level of decency left in commercial air customer service.

@CryanTom You should receive an email notification soon outlining your rebooking or refund options. Once it arrives, please feel free to reach out to us.

@JetBlue what is the update for MHT terminating operations? Customer service has no info so I can’t make new arrangements for my flight after July 8th shut down

@scary0307 We're sorry to hear this. Once the total delay time has been calculated, the flight will be reviewed for compensation in accordance with our Customer Service Plan: bit.ly/41ShWBQ.

@JetBlue you suck! Flight delayed multiple times, gate changed 3 times and now you just kicked me out of my seat in row 15 and to row 24! Really? And of course nobody here at AUA airport gives a shit!

@pollzxq We're sorry for any inconvenience this has caused. We aren't able to hold a flight but if you miss your connection flight, our crew will help rebook you onto the next available flight. Thank you for your patience.

@JetBlue please tell Flight B6 277 that my flight has been delayed for a long time and i don’t want to miss my connecting flight!!

@lindzxjb93 We're sorry to see this. Please DM us the details, including your letter confirmation code, the name on the reservation, the traveler's date of birth, and the email address on the reservation.

@JetBlue just had the worst experience I’ve ever had with any airline employee in my life who works for you at MCO. It was so bad I canceled my return flight and rebooked another airline home because I never want to be humiliated and dehumanized by anyone like this again.

@TaliskeronRocks We’d like to take a closer look at what’s going on. Please send us a DM with the details, including the full name on the reservation, confirmation code, and date of birth.