Jim Marous 💯

I had the great honor of speaking at the Majlis Mohamed bin Zayed in Abu Dhabi, on the grounds of the Grand Mosque on The Future of Finance in the Age of Intelligence. In attendance was His Highness Sheikh Khaled bin Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi. Thank you to my family and the teams from Majlis Mohamed Bin Zayed, @provokemgmt, @StreamEvergreen and @FinancialBrand for the ongoing support. youtu.be/Q6Uaq24dxuA?si…

The difference between noise and relevance is data. Understanding customer preferences allows financial institutions to deliver the right message at the right moment. Download The Power of Customer Permissioned Data for free: tinyurl.com/3db3mvyk

Most banks still treat lending as a point in time decision. Pull a score. Make a call. Wait. That approach limits growth and weakens earnings durability. In this episode, I speak with Wije Wijegoonaratna, CEO of @aftanalytics, on how AI is reshaping lending into a continuous process. Watch the latest episode: youtu.be/mwy4gGNFUAU

[New Episode] AI Is Finally Fixing the Way Banks Lend Money. Interview with Wije Wijegoonaratna, CEO of @aftanalytics. Watch the latest episode now: youtu.be/mwy4gGNFUAU

The biggest risk for banking leaders today is not disruption. It is standing still. In this episode, I discussed why continuous learning is the key to staying relevant in a rapidly changing industry. Watch the full episode: youtu.be/PS2e02pbW6o

Digital transformation is not just about technology. It starts with mindset. The organizations that embrace change and rethink old processes are the ones removing friction and delivering better customer experiences.

If credit decisions only look backward, how can we support forward progress? In this episode, I discuss why relying on outdated credit models limits opportunity for consumers and growth for banks. Watch the full episode now: youtu.be/9Xf_WMM1ruY

The power of generative AI isn’t in getting the answer instantly. It’s in learning how to ask better questions. The quality of your prompts will determine the quality of your results.

Digitally enabled challengers meet customers in real time with relevant offers. Traditional institutions must rethink how and where they show up.

Walking through Wynwood in Miami, you quickly realize something. Creativity drives attention. It creates identity. It builds loyalty. Too many financial institutions still look and sound the same. I explore why that’s a problem in this episode. Watch it here: youtu.be/WbG1ET4s7aY

@BrandonStraka Others call it freedom of speech and 100% accurate. He never told troops to disobey orders. He told them to be brave and not follow illegal orders. There is a massive difference.

Sen. Mark Kelly (D-AZ) is again accused of undercutting the U.S. military. He first told troops to disobey orders critics called seditious. Now he’s calling the Iran mission flawed and pointless. Some label that betrayal.

Banks worked hard to deliver seamless digital journeys and higher CX scores. But according to @joepine, author of Experience Economy, that era is ending. In this episode, we explore why the future of banking value is transformation, not just experience. Watch this episode: youtu.be/RmD5umdLLko

Big tech wins on experience. Fintech wins on speed. Banks win on trust. But trust alone is no longer enough to secure primacy. Learn how to compete. Download The Power of Primacy free: tinyurl.com/u6k66pu2

@MrAndyNgo Why does our president NEVER correct his lies or even admit he made a mistake?

Why do your errors (lies) always go in one direction?

For more than a decade, banks invested billions in customer experience. But what if great experiences are no longer a differentiator? In this episode, @joepine, author of Experience Economy, explains why the next frontier is transformation. Watch the episode: youtu.be/RmD5umdLLko

Digital first does not mean digital only. The winning formula blends AI intelligence with human guidance across every channel customers choose.

[New Episode] Joe Pine: What Comes After Customer Experience in Banking. Watch the latest episode with @joepine, the author of Experience Economy: youtu.be/RmD5umdLLko

Big banks can target wealthy areas for credit card growth. Most others? Branch expansion won’t move the needle.

Most digital transformations fail because they confuse motion with progress. SpaceX mastered learning velocity and turned failure into a competitive edge. Watch the episode 'Success isn't About Budgets or Technology. Watch now: youtu.be/MR9fmNbePFo

Digital handles routine needs. Branches should focus on complex conversations, community engagement, and relationship building.

Credit unions have digital ambition heading into 2026. But ambition alone won’t drive results. In this episode, Jesus Garcia of @OceanAir_CU explores the execution gap, branch expansion paradox, and where AI is real versus hype. Watch the full conversation sponsored by @Q2_Software: youtu.be/tGaZ5ZueuVs