Justin Racine

Agentic or Bust? What Shoptalk 2026 Actually Revealed About Retail’s Future by @justinpracine cmswire.com/digital-experi…

Agentic commerce is reshaping buying online with two very different visions. CMSWire Contributor Justin Racine explores how OpenAI’s conversational approach and Google’s discovery-led strategy could define the future of commerce and what brands need to succeed in both. ow.ly/6wEV50Y9aaO #AI #Commerce #DigitalStrategy

OpenAI vs. Google: Two Visions for the Future of Agentic Commerce by @justinpracine cmswire.com/customer-exper…

@jeffsheehan Price increases play a part in the story, yes. The same store transaction increase of 3% might be more telling. Though not a massive shift, enough to see some light at the end of the tunnel. I believe the brand needs more time to see the full potential. Thanks for reading!

@JustinPRacine Justin, TYVM for the RPs, mentions, likes, and ongoing support. I greatly appreciate it. TBH, I question the "Starbucks comeback" story given that same store sales were only up 4%. I believe a lot of that was due to price increases and not new traffic. Your thoughts?

Starbucks Comeback Shows What Happens When Customer Experience Leads Again by @justinpracine dlvr.it/TQcxVv #Starbucks #CustomerExperience

Retail’s future just took a human turn at NRF 2026 where leaders are talking AI as a way to deepen customer connection not replace people. CMSWire Contributor Justin Racine digs into the big lessons on experience leadership, in-store vibes and trust. ow.ly/F6Pg50XWyfi #RetailTrends #CX #AIinRetail

It might be Sunday, but retail never rests! I’m back again at the @NRFnews BIG SHOW in NYC, covering all that is retail innovation for 2026 and beyond. Be on the lookout for a @cmswire event recap that will drop later this week! #retail #nrf2026

✨ CMSWire Contributors of the Year ✨ As we wrap up the year, we wanted to give a shout out to the voices that sparked debate, challenged assumptions and helped shape the customer experience conversation all year long. We’ll be sharing their stories soon. Stay tuned.

Our presence at NRF 2026 reflects our ongoing commitment to exploring forward‑thinking initiatives in digital commerce and driving the creation of innovative solutions. 💫 Justin Racine reflects on past NRF conferences, shares his expectations for this year’s event, and reveals what he’s most excited about. Don’t miss the opportunity to elevate your NRF journey by connecting with our team at Retail’s Big Show! #NationalRetailFederation #NRF2026 #NRF #RetailTech #RetailInnovation #DigitalRetail

Generative commerce is here, and it’s changing everything. Say goodbye to endless scrolling and static product pages. AI-powered shopping journeys can now build product pages on the fly, curate content for each shopper, and transform how brands connect with their audiences. Listen in as Justin Racine and Ignacio P. break down what generative commerce is, why it matters now, and how brands can get started. ⤵️ Explore our generative commerce strategic position here! perficient.com/insights/strat… #AI #AIPowered #AIFirst #PerficientRetail

Wake Up: Your Customers Are Already Using AI for Holiday Shopping by @justinpracine cmswire.com/customer-exper…

What the ManningCast Teaches Us About Conversational CX by @justinpracine cmswire.com/customer-exper…

@NFL @OmahaProd

Football is so BACK. Which means Peyton and @EliManning are back on Monday nights with @espn and ManningCast. In my latest @cmswire article, I discuss how the Manning brothers connect deeper with fans through conversation and personality. Full Story: cmswire.com/customer-exper…

AI is reshaping CX to work for machines not humans. CMSWire Contributor Justin Racine explores why smart design means blending tech with human insight. ow.ly/b4XS50WtMfc #AI #CustomerExperience #Design

The Future of Customer Experience Is Built for AI, Not Humans by @justinpracine cmswire.com/customer-exper…

Tariffs got you stressed? CMSWire Contributor Justin Racine sees a hidden CX goldmine. From cheap beer vibes to Delta Sync magic, now’s the time to double down on emotional connections, smart AI and micro-moment magic. ow.ly/JizF50VyKkf

In this week's top 5, we read about the customer experience Gen Z expects from brands, authenticity, contact center innovations, and more! hyken.com/customer-exper… #customerservice #customerexperience #CX

From Taylor Swift To KFC: The Power Of Experience Economics Via @cmswire ow.ly/rmsn50Vgibi #marketing #TaylorSwift #CX

From Taylor Swift to KFC: The Power of Experience Economics by @justinpracine cmswire.com/customer-exper…