St. McDaniel Justus

@MTN180 @ConsumersNCC @MTNNG

@Justus234 @ConsumersNCC @MTNNG Y’ello @Justus234, @ConsumersNCC, we sincerely apologize for the inconvenience experienced. Our support team has confirmed your FibreX service is now active. We remain available to provide swift support should you need any further assistance. ~FZ

Still dissatisfied with the resolution of your complaint by your Service Provider? Talk to us, we ensure your issues are addressed #call622 #ConsumersNCC #ConsumerInformationEducation

@MTNNG @ConsumersNCC And stop sending people that doesn't know what to do to my house

@MTNNG @MTNNG Your empty box has been blinking in my house for the past 3weeks, I will ensure no one buys or uses fiberX in my community since you don't want to refund my money or do something reasonable about it. @ConsumersNCC

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@MTN180 @ConsumersNCC @reelnt @MTNNG

@ConsumersNCC @Justus234 @reelnt @MTNNG Y’ello @ConsumersNCC, we sincerely apologize for the delayed response. Our support team has confirmed @Justus234 FibreX service is now active. ~FZ

@MTN180 @MTNNG @ConsumersNCC How many times am I going to provide this information, can you follow previous chats please

@Justus234 @MTNNG @ConsumersNCC Y'ello, thank you for contacting MTN. I apologize for the inconvenience and delayed reply. Please confirm if the service has been installed. Also, provide the details below for assistance: Name Address: FN ID Email address: Contact number Payment receipt Thank you. ~JC

@MTN180 @MTNNG @ConsumersNCC See below

@Justus234 @MTNNG @ConsumersNCC Y’ello @Justus234, @ConsumersNCC, we sincerely apologize for the inconvenience experienced. Our support team has confirmed your FibreX service is now active. We remain available to provide swift support should you need any further assistance.

@MTN180 @ConsumersNCC @reelnt @MTNNG My fiberX is not active, I don't know the who is feeding you with that information, the last so engr that visited said he has done his part and still there was no Internet

@ConsumersNCC @reelnt @MTNNG @MTN180 I want a refund till they are ready to activate the area. The area is not activated yet and the marketer made me to pay for it.

@reelnt @Justus234 @MTNNG @MTNNG @MTN180 What is the status of this complaint?

@ConsumersNCC @reelnt @MTNNG @MTN180 Not resolved

@MTN180 @ConsumersNCC @MTNNG I don't understand, what is paid was 30k and no one refunded anything to me

@ConsumersNCC @Justus234 @MTNNG Y’ello. I am sorry for the inconvenience experienced and I apologize for the late response. Feedback from our support team states that Mycustomer has successfully refunded ₦12,000 for failed 56GB Smart Monthly Bundle activation on 2026-03-09 at 00:00:16. ~GT

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@efeshii_of_buya @MTNNG Good job

Omoh @MTNNG don turn me to pilot

@MhkiMalone @MTNNG Run ooo

@MTNNG Hope I get a reply... Can you make fibrex available in my area? 🤧

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@SilentSeg @MTNNG Samthing everywhere

@MTNNG I shopped and now am suffering 😪 I paid for fiberX over 2 weeks now and it hasn't been install no response from you. I need my FiberX installed as this is causing me my job.

@ebube3367 @MTNNG Run ooo

@MTNNG Can I get a list of your unlimited subscription routers? I need a good mtn router

@MTNNG Can the one i piad for work first @ConsumersNCC

@MTN180 @ConsumersNCC @MTNNG

@ConsumersNCC @Justus234 @MTNNG Yello @ConsumersNCC, issue is still receiving and feedback will be shared once resolved. Customer has been informed. RI

I have paid for fibre x since 18th of March, 2026 and till this very minute, it has not been installed by @MTNNG. It is different excuses everyday. @NgComCommission this is the last time i will call them out. Next time, it will be a lawsuit. Criminals everywhere.

@MTN180 @ConsumersNCC @MTNNG Maybe I should go legal with this, cos I don't why I allowed someone access into my house and the reason he came into house is not achieved and the engr. Destroyed my roof, ignoring where I asked him to use cos he doesn't want damage his cable

@MTN180 @ConsumersNCC @MTNNG Even the market that called to make and the engr that came to install the empty box in my house, none of them is picking my calls anymore

@MTN180 @ConsumersNCC @MTNNG I wasn't informed, no communication from @MTN180 reason why I have been coming here, or can you show proof of communication wit me, if I don't get this resolved or my money refunded I can assure nobody will used this fiberX in my community, I'll demarket it.