KK BC.GAME

We sincerely apologize for the delayed response and for any frustration this situation may have caused. Following your request, we have conducted another detailed review of your account with our Risk Control team. Based on our verified records, your KYC information at the time (November 2024) confirmed that the account holder was under the age of 18. For privacy and security reasons, we are unable to disclose specific personal details publicly. As a regulated platform, we have a responsibility to protect minors and ensure a safe environment for all users. In such situations, applying restrictions — including self-exclusion — is a necessary measure taken to safeguard the well-being and rights of underage individuals. This action was not taken lightly, but rather as part of our duty of care. After further review, we are currently unable to complete additional KYC verification for this account. Based on the latest procedures, our Risk Control team has advised that you may consider creating a new account once you meet the eligibility requirements. We would also like to clarify that accounts are not restricted due to winnings or withdrawals. All actions are based strictly on compliance and policy requirements. In addition, we have reconfirmed that there is no remaining balance in the account. We understand this may not be the outcome you were hoping for, and we appreciate your understanding.