KangEst

@JetBlue Truly the worst customer service. Y do I have 2 be the one to DEAL w/ YOUR contracted courier service. Isn't that UR responsibility? My family is utterly disgusted @ how terribly U have handled our luggage & this situation esp since we R attending a funeral 2DAY w/ no clothes.

@KangEst We're sorry to hear that it has not arrived as expected. Please continue to work with the bag office to get updates.

@JetBlue flew JFK-IAH 4 a funeral w/husband & daughter. Missing luggage. No one @ baggage claim to assist/No baggage counter. Waited in line @ arrivals counter only to be given the wrong info. Called 2day 4 status update, still can't locate our bags. Where is our luggage?

@JetBlue Was told our luggage was sent express delivery & delivery in 1-2 hrs. 6 hours later called baggage claim & told the courier can't confirm they have it bc their truck nvr made it to the warehouse due to "issues." then was transfered to the courier service. No status update. No eta

@KangEst This is the best number for assistance with your bags. Please continue to reach out and a crewmember will be with you to help as soon as possible. - Michelle

@JetBlue OK this is the 4th time I was hung up on, this time after waiting on hold for 21 mins.

@KangEst Please give our Central Baggage Service team a call at 1-866-538-5438. They'll be your best resource for a lost bag. We're sorry for any frustration.

@JetBlue My bag has been on the carousel for over an hour and one of my suitcases was picked up by another passager from another flight! Why was my suitcases just sitting out on the carousel for so long and not picked up by a jetblue staff?!?

@Saatva @ramon_cova They reached out to me last week & said that the mattress would reach the distribution company on Fri. Was also told that they would reach out to me to coordinate. Nope. Nothing of the sort! I ordered this mattress at the beginning of June! Ridiculous!! Awful company!

@ramon_cova @KangEst Hi Ramon, we're sorry to hear this, we've contacted our customer service team regarding your message here and are working to have you contacted right away. Thank you

@Saatva where is my mattress? It's been a month since my estimated delivery date. Delivery date keeps getting pushed back. CS gives wrong information or doesn't return calls when they say they will #mattress #saatva #mattresses #terriblecustomerservice #falsepromises

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@freshlypicked um, sharp metal piece hanging off of your diaper mat for your bag which stabbed my finger as I was trying to open it. Still waiting to hear back from your CS. Thanks. #freshlypicked