Karen

@HM_Passport Been waiting for over 2 weeks for the old passport to be returned. I hope you haven't lost it.

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@Kazii456 @HM_Passport No not really, I live on the south coast near Brighton so it's not really an option.

@Karenregester @HM_Passport Lucky. I sent mine off to Bootle and that’s 160 miles away from where I’m at down south east near london. It would great to be able to just pick it up.

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@Steviekerfoot83 @HM_Passport The woman on the phone at the office

@Karenregester @HM_Passport Who advised you can pick it up? My daughters is in bootle, I would happily go and collect once it’s ready. I wasn’t aware that was an option.

@AlanaAlanat @SarahTh46808270 @HM_Passport I have 1 being sent tomorrow but still no change on the other after 3 weeks.

@SarahTh46808270 @Karenregester @HM_Passport Just be careful. Our daughters passport received today, 13 days after approval.

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I now have one being delivered but the other still no progress for 3 weeks. What do I do? Take 1 child and not the other?

@HM_Passport This has caused so much stress, it's making me ill. My children can't go on holiday because noone can give me an answer after 3 was of no update on the process.

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@HM_Passport Noone is responding to DM's to help, noone is responding to the online form. The phones are either too busy to get through bit if you're fortunate enough to on the odd occasion after a 3 hour wait, they can't tell you anything anyway and say 'there's nothing I can do'.

@OnlyMatkinson @HM_Passport Snap. 3 weeks of no update. The service is completely unhelpful. So stressful.

@HM_Passport Whatsbtje point of the online form? 'We will get back to to you within 72 hours'. Yea, sure you will....

@HM_Passport This matter is now urgent. I have 2 passports waiting to be delivered with at 2 different places. Peterborough and bootle. They haven't changed status since the 29th September. We go early on the 25th October. I need them back by the Friday 23nd so I can get all forms sorted.

@HM_Passport The most unhelpful person eventually called back. They really shouldn't be in customer service. Terrible.

@Karenregester Hi Karen, our services are currently in high demand, and I am sorry that you have not yet received a call back. Please bear with us; we know you are waiting and a member of the team will be in touch. Emily

@HM_Passport I was on hold for 3.5 hours yesterday to then give my name to a machine saying I'll get a call back. Offices closed. Will I still yet a call back or do I need to wait in line again?

@CharrrMorgan @SarahTh46808270 @roomoo80 @HM_Passport Nope no update for over 2 weeks on either yet

@SarahTh46808270 @roomoo80 @Karenregester @HM_Passport Has yours been approved yet? Mines 2:07

@HM_Passport I cant even get through on the phone today as its so busy. Doesn't even put you in a queue. Just says you're busy and hangs up.

@Karenregester Hi, if you have already sent a DM one of my colleagues will respond to you as soon as possible. Please don't send any further DM's as this could cause a delay in us being able to respond to you as soon as possible. Sally

@JemmaLDS @CharrrMorgan @SarahTh46808270 @roomoo80 @HM_Passport We leave on the 25th.

@CharrrMorgan @SarahTh46808270 @roomoo80 @Karenregester @HM_Passport When do you fly?

@HM_Passport I really am trying to remain positive but the lack of communication is not helping

@HM_Passport Also, the online form,where you wait up to 72 hours for a response? Still no response and that was sent last week.

@HM_Passport But noone is replying to my DM

@HM_Passport Do I need to call the main office or the individual sorting office to find out? I have 2 out in 2 different places. On hold yesterday at the main number for 3.5 hours, to get an automated message saying I'll get a call back, 15 mins before the offices shut. Please advise.

You’ll need to allow up to 10 weeks for all passport applications. Don’t delay, renew today at: ↪️ow.ly/7PaG50GbLfj #PlanAhead #CheckYourPassport