Kate Lee

@OctopusEnergy you have spoilt our Christmas, my husband is angry & exhausted, our family are furious about cancelling plans & the worries about the charging the car in the New Year is just miserable. I cannot believe you haven’t turned up today.

So @OctopusEnergy 3 months on: 1. You brought the wrong cable Then 2. Your engineer was too hungover to stay Then 3. You rewired the garage back wrongly & dangerously Then 3. You didn’t have our appointment (we have 3 confirmation emails) And… Still no charger😡. Disgusting

If you are considering @OctopusEnergy please avoid. The cost of the ‘free’ charger so far in emergency repair call outs after their work, unpaid leave, paying for non-existent fitting, public charging and cancelled Christmas train tickets is over £1200. Absolutely appalling.

After cancelling our Christmas travel plans @OctopusEnergy promised the engineer would come today to fit our car charger, 4th attempt, we just got a call to say no one is coming. Absolute lying shambles. We even checked last night & this morning. Disgusting. Come & get your car.

@pjones532002 @OctopusEnergy I am Peter, thank you - missing you. And stressed about the car!! X

@KateLeeCEO @OctopusEnergy Hi Kate I have been looking for you hope you are well and enjoying your new venture

And the absolutely worst customer service award of 2025 goes to @OctopusEnergy Hours of wasted time, poor sign posting, lost income from days off when they send no engineer or 2 engineers with no cable! Car for 6 weeks, still no charger in sight. Outstandingly poor.

The removal of a dementia diagnosis target is unacceptable. It sends the message that dementia doesn’t matter and highlights a staggering lack of focus on a devastating condition that affects nearly a million people in the UK. #DementiaDeservesDiagnosis express.co.uk/news/politics/…

Sad to say this is my last post on X 😢 a platform I’ve loved for many years but no longer makes me feel happy or safe. You can still catch me on all my other social media. Thanks for all the follows, likes and comments. See ya’ on the (an)other side. ❤️💙

@TravelodgeUK staying in one of your hotels, the room is freezing but the heater is ridiculously loud (broken?). Called the help number I was given 5 times but no response. With a broken leg I’m not going to reception. Please advise?!

Great conversation with Chair of @ChtyCommission, Orlando Fraser, about the work, opportunities and challenges facing @alzheimerssoc.

The @PostcodeLottery team really are the most kind and compassionate team of people. Great organisation, amazing work and very, very special people. Thank you for my flowers, a gorgeous surprise, which has really brighten my day. ❤️‍🩹

@ash_is_here @alzheimerssoc How was it Aisling?

‘I need someone. Some sort of support. I can’t do this anymore.’ This recreation of Alzheimer’s Society’s Dementia Support Line calls brings to life the desperate calls the support line has received every day since it started in 2019. #DementiaBehindClosedDoors

Thanks Matt, that worked - x

Thanks Matt - I’ve tried one address with no luck x

@AndrewCornwall5 @KatherineAGray @alzheimerssoc @jojacksonhere @brains4dementia @Vicky_McClure @CarersUK @JohnAmaechi You are to me Andrew x

@KatherineAGray @alzheimerssoc @jojacksonhere @brains4dementia @Vicky_McClure @CarersUK Tiny people can be consequential 😅 Everyone can be a giant to someone else. I'm now following @JohnAmaechi Final reflections on the day Dame Suzi Leather, Chair of Trustees @alzheimerssoc #LivedExperience @brains4dementia We are leaders in Hope! @KateLeeCEO We are giants!

@alzheimerssoc Help & Hope Conference about to start #London & #Birmingham @kiaovalevents #Dementia #AlzheimersDisease @Time4Dementia #Horsham based staff

What an amazing end to the week!💙

Lighting up Piccadilly Circus with real people’s real life stories! Looks stunning and what a privilege to give a voice to those who have something difficult and personal to share! We stand with them, again and again and again. Always!

Only 1 in 5 dementia PhD students go on to stay in dementia research. That’s why we’re delighted to announce we’ll be investing £9million into funding three new Doctoral Training Centres designed to support and nurture dementia researchers at the start of their career 👇

@WayneTheMurray You are fab.

It goes without saying, but against the backdrop of the current violence and racism, if any charities need free support on strategy, messaging and comms, I’m happy to muck in as an extra pair of hands. Not offering guru-nonsense, just extra capacity.