Katy Reiter

@BandQ So now the new fridge/freezer can’t be fitted as the ones you have supplied to the local company don’t actually fit the doors it seems. Just when we thought this was finally settled. Could not make this up

@Mrsloftus14 @BandQ Tried that and was told to go away and phone the Customer Service number in South Africa

@KatyReiter22 @BandQ We had exactly the same! You need to in to your local store, thats how we got our replacement, still nothing from customer service though about refund of fitting fee and compensation 🙄

RECALL NOTICE: GoodHome fridge freezer sold Feb’22–Apr’26. Potential risk: auto defrost may overheat, causing localised damage and potential fire or electric shock. If you have this product, stop using it, switch off and unplug immediately. Full details: bit.ly/31DPnch

@Mrsloftus14 @BandQ We went into store to be told they couldn’t help and we had to phone Customer Service

@OnlinebandqTm come on now Tim Sort out my Fridge Freezer It’s been almost a month now. At this point I’m tempted to just switch it back on and risk it. If I do and go up in flames that’s on you

@BandQ still no progress on my replacement fridge freezer. Almost a month now. Tempted to just switch it back on and if it kills us my heirs will sue

And then wait almost a month for a replacement

@BandQ Why? So you can tell me you are dealing with it on here as well while doing precisely nothing ???

@KatyReiter22 Thanks for reaching out. Please pop us a DM and our CS team can look into this for you now. Many thanks.

@BandQ I have been without a fridge and freezer for over 3 weeks due to a recall. Your Customer Service has been abysmal- in store, on the “helpline”, on Facebook and by email. I have been told that the issue is being dealt with repeatedly but nothing is being done

@BandQ Why bother? You have had so many messages and emails and phone calls about it already for almost a month.