Kay Loxley

72 posts

Kay Loxley

Kay Loxley

@KayLoxley

Katılım Eylül 2011
145 Takip Edilen70 Takipçiler
Kay Loxley retweetledi
Kath 💙🙀🇪🇺✊🏾
Kath 💙🙀🇪🇺✊🏾@KathyBurke·
Went to a screening of this gorgeous short film written and directed by Tom Stuart, starring Ben Whishaw and Marion Bailey It’ll be doing the rounds of festivals etc so go to @GoodBoy_Short for links and info. It’s practically perfect in every way. ♥️🎥
Kath 💙🙀🇪🇺✊🏾 tweet media
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Vueling Airlines
Vueling Airlines@vueling·
@KayLoxley Hi Kay. Please, provide detail through private message and we'll check it. Thanks.
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Kay Loxley
Kay Loxley@KayLoxley·
@vueling how do I speak to a human at your customer service?! There has been an error by your staff, I’m about to be charged £2000 for oversized baggage! Please help urgently.
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Kay Loxley
Kay Loxley@KayLoxley·
@vueling @vueling private messaging is not working. I have been charged £2,139 for 2kg of extra baggage at Gatwick airport. I cannot get through to a person on your customer service. I would like to talk to someone immediately. Please try to message me privately.
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Kay Loxley
Kay Loxley@KayLoxley·
RIP Captain Sir Tom Moore. Thank you for the inspiration xx
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Kay Loxley
Kay Loxley@KayLoxley·
@HeathrowAirport I have tried that number numerous times. It's fully automated, no option to speak to someone. For customs, it sends me to the home office. For baggage enquiries, it directs me to lost baggage and they couldn't help. I will be writing a detailed email believe me! Until then ...
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Heathrow Airport
Heathrow Airport@HeathrowAirport·
@KayLoxley Hi Kay, ground handlers are contracted by the airlines and we do not have contact details for them. You can contact our passenger support team at feedback@heathrow.com or 0844 335 1801 and they should be able to assist you further.
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Kay Loxley
Kay Loxley@KayLoxley·
@HeathrowAirport #cobaltgroundsolutions is anyone going to answer my calls and emails?!! URGENT. Lost bag, carnet to be stamped. Documents with baggage enquiries in T4. No communication. Very upset right now.
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Kay Loxley
Kay Loxley@KayLoxley·
@HeathrowAirport Baggage enquiries and customs at T4 assured me I could enquire and follow up anytime. I have had no response. I have the names of the staff who were dealing with me on Friday. I believe they work for #cobaltgroundsolutions I would like to speak to an agent on the ground at T4...
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Heathrow Airport
Heathrow Airport@HeathrowAirport·
@KayLoxley Thanks, Kay. You will need to contact the airline that you are flying with directly as they are responsible for baggage and should be able to assist you further. We apologise for any inconvenience caused.
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Kay Loxley
Kay Loxley@KayLoxley·
@HeathrowAirport Sorry that's not good enough. It's not an airline issue now. I have spoken to 4 of the airline agents, it's not a lost baggage issue anymore! It's the fact that my carnet documents are with the ground staff at Heathrow and no one is assuring me that they will be sent with my bag!
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Kay Loxley
Kay Loxley@KayLoxley·
@HeathrowAirport Yes it was - left in Johannesburg. I think my bag is now at Heathrow, about to be couriered.But I need someone to respond re. my carnet before my bag leaves the airport!It MUST be stamped and delivered with my bag. No response from the emails I've sent. No answers.
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Heathrow Airport
Heathrow Airport@HeathrowAirport·
@KayLoxley We are sorry to hear that, Kay. Could you please advise if your baggage was lost during transit?
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