Keen Home

@missashford33 Hi Kim, Apologies for the issues you've been experiencing with your order. Please send us a DM with your email so we can connect you with a representative!

@KeenHome Who is responsible for this company I purchased product in August and have no insight into when it will arrive I can only speak to bots when attempting to contact customer service at this point it feels like fraud how do I get help here?

@realDAN_VAN Hi there, thank you for your feedback and apologies for the issues you've been experiencing with our system! Please reach out to our customer care team at contact@keenhome.io or DM us your information so we can get you the support you need.

@brendanmcdowell Hi Brendan, apologies that you're experiencing issues. Please check your DMs for further investigation, thanks!

@KeenHome I keep getting this error when trying to make any changes. I've uninstalled and reinstalled the app. Please advise.

@joeworkman @marlinclark Unfortunately, 'old' versions of the vents are still in the market via resellers and 3rd party sites. The ceiling kits are provided to our users free of charge, so please DM us for your kits.

@joeworkman @marlinclark Hi Joe, unfortunately the first version of our vents had a design flaw that caused the issue you recently faced. We're incredibly sorry for the danger this posed and are glad to hear you are okay. Since then we have added additional plates that secure ceiling vents.

Finally getting around to fixing my @KeenHome vents. Let’s hope they still work and survived their falls from the ceiling. One actually hit me on my head while brushing my teeth #badglue 🥴 Before you ask, they were way too much 💰 to discard. @GorrillaGlue to the rescue

@monorailmedic Hi Billy! While I can't officially reveal upcoming sales, I can share that we often have product sales for major US holidays :). I would strongly suggest joining our newsletter for all sales and brand updates!

@keenhome - Any sales coming up soon? Want to set this up for my home but trying to keep the barrier for entry low until I know it'll work for me. Looking forward to starting with a bridge and a 6x14 vent.

@maxamis4 @BBBTriCounties Hi Juan, apologies for any inconveniences you may have experienced with our system and getting adequate support. Please DM us your information for further investigation into your case, thank you!

@KeenHome It's great to see that you will advertise new promotions to get new customers but completely ignore customers for months who have already purchased your product and require assistance. @BBBTriCounties #terriblesupport,#CustomerExperience ,#customersupport ,#customerrights

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@realDAN_VAN Hello there, thank you for your feedback! We'll alert the team about this issue. Also, typically our orders ship between 3-7 business days. However, due to longer processing times due to COVID-19, customers may experience slight delays with deliveries.

@maxamis4 Hello Juan, apologies for the delays you've experienced with receiving support. Please DM us your email address so we can investigate your case further, thank you!

@KeenHome continues to ignore a customer. I have been polite and contacted them several times over three months. Has anyone had success reaching them by phone? Does anyone know how I can reach these people. #badsupport #CustomerExperience #consumeraffairs #ConsumerRights

@blaketedeschi Apologies! We were experiencing some issues with our servers this past weekend that affected some users. Please send us a DM if you have still been unable to recover your account!

@KeenHome I cannot log into my account on the keen app and cannot I reset the password. Please help

@soupdawg1979 @djcozmik Apologies! We were experiencing some issues with our servers this past weekend that affected some users. Please send us a DM if you have still been unable to recover your account!

@djcozmik @KeenHome I was able to contact them last night. I was having the same issue. It seems to be resolved now.

@KeenHome so is the server down again or something? The app has been blank all day, and when I tried to log out I couldn’t log back it - says it can’t find an account for my email address.

@maxamis4 Hi Juan, apologies on our end that you were unable to get support for your issue. Please send us a DM with your email so we can investigate further, thank you!

@KeenHome I continue to wait for someone to respond to me and address my order issue. I have to say the #CustomerService is terrible and would not recommend anyone purchase this product going forward. #badservice #notresponsive

@theMaTdaddy005 Hello! You would need to buy additional temperature sensors (both brands sell their own) for each room you would want individual control of.

@KeenHome Can I use a spare ecobee or nest to control the temp of a room? Even if it is not hard wired to the HVAC?

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@1MichaelWheeler Hi Michael, please DM us or send a note to our customer service team at contact@keenhome.io if you are experiencing any issues with your system. We'd like to ensure your vents are working properly asap!

@KeenHome I’m not sure I understand why but a bunch of filters for all rooms when you can buy just 1-2 for the return duct on the whole house. The money is in getting your vents to work. Right now they don’t. And they are a hassle.

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@ealvarez Hi Emilio! Your refund request has been alerted to our customer service team who will help you with the return process.

@KeenHome it’s been 22 days since I reached out regarding the account issues - I keep hearing promises but zero results. I’ve DM’ed you the request for full refund of all equipment, when can I expect a response regarding that?

@chrisfromMA Hi Chris, unfortunately some users are still experiencing issues with their system at this point. If you have still been unable to access your account, please send us a note at contact@keenhome.io or send us a DM!

We are currently working on a solution to a widespread issue in the app that is preventing users from logging into their accounts. A solution is expected to be pushed to the app by this week. We apologize for any inconveniences!