Martin N.K

@societyhatemafe @RaenestApp I have a similar issue, mind you I consulted with them before initiating the transaction and they gave me the green light to proceed, now they're intentionally ignoring messages

Good morning CT, please, I need your help, I made a deposit to @RaenestApp Usd (Wells fargo ) last Friday, and on sunday, they changed the account. Now, I am supposed to receive the deposit on the 4th of June to the Wells fargo account. However, I have reached out to their customer support, and they have not been responsive. Help tag and share so I can get a quick response!!!

@imbankke good morning, kindly check your dm

@RaenestApp @vstar29 , so I just want to understand the logic behind this. If someone previously had an USD account before they were phased out, why didn't you consider providing those old customers with the new account without having them reapply again?

@RaenestApp @vstar29 Did you mind checking your dm before sending this? I mean I already sent a dm but you're here asking me to send one, you see what nonsense am talking about?

@KetzMartin @vstar29 Hi There, We sincerely apologize for the experience. We're currently handling a high volume of inquiries, which has led to slower response than usual. That said, we'd love to look into any issue you may have  Please send us a DM with the details, and we'll be happy to assist.

@RaenestApp @vstar29 , I believe as a financial institution, there is nothing as important as good customer support and transparency. Sometimes you deal with the customer service and you wonder are these people really qualified for the job? Because thus is simply unbelievable

@RaenestApp, @vstar29 can you check your dm kindly, if you have a minute ofcorse and you don't mind 😊😊😊

@RaenestApp what criteria do you use to decide which customers to respond to and which ones to ignore . 2nd, don't you think you should atleast make this public to avoid someone asking the same question over and over again? @vstar29

@RaenestApp can you please reply to my dm

@RaenestApp The hell, I just said I have been asking which means I did message the issue, did you even bother checking?

@KetzMartin Hi There, Kindly send us a dm with your request.

@RaenestApp tell me why I have been asking something here and no one seems to bother, and it's not about traffic because I see you're responding to people's messages

@RaenestApp Stop ignoring my messages

@EriboNgozi Hi There, Kindly send us a dm.

Raenest Community, We've heard all your concerns about our ongoing migration to a new USD banking infrastructure. We will be going live here on X at 6:00PM (WAT) to answer all your questions and give clarity on what this change means for you. Tune in.💜 twitter.com/i/spaces/1nJOL…

@RaenestApp Stop ignoring my messages

@DeborahMic52786 Hi There, Please note that you have yet to send us a dm. Please send us a DM at your earliest convenience.

@RaenestApp answer my question @RaenestApp answer my dm @RaenestApp respond to my messages

@RaenestApp stop ignoring my messages

@RaenestApp hey, check your dm

@RaenestApp I have used raenest for around a year now, transacted over 30,000 USD,But the issue I have had with you for the past few weeks seems like can never be resolved, learn to listen to your customers and you don't serve theirinterests. I guess this is where we part ways✌️

@HurupayApp It's stuck here, doesn't display the details

@KetzMartin You download the app and complete KYC sir. Once you download the app and create an account, click Deposit on homepage and you will see an option to complete verification in order to get a US account

@HurupayApp hey, how do I create an USD virtual account please

@RaenestApp guys, I have literally been begging you to reply to my dm since morning and no one seems to care. Honestly this is some dysfunctional shit, and I know you will you will retaliate because I called you out, you blocked my account over the same before.

@RaenestApp do you guys have a minute to check your dm? If you don't mind

@RaenestApp , why do you guys think it is okay to suspend a persons account without giving them any reason whatsoever. I mean, how hard is it to just email a customer why you decided to do so? Especially when someone has been your customer for a long time