Kevin Ma

@digitalocean @digitalocean like your support isn't useless and closing tickets without solving problems? be serious and don't push us to take legal actions! Look at the recent tweets on this account too.

@digitalocean no refund received! no followups! no useful support! my LinkedIn public complain got 21,000+ views and many shared same problem yet you are acting like nothing happened? like you don't have major internal security problems?

@digitalocean Your team's response is extremely irrelevant! They advised to enable billing alert can you imagine??! I've replied to them more than an hour ago and until now I didn't hear back. Could you please stop these nonsense responses and be more serious?

Hi there! We sincerely apologize for the inconvenience you've experienced. We want to make sure your concern gets the attention it deserves — could you please reply to the latest update we've shared on your support ticket #12128848? Our team has provided an update there and will be happy to assist you further. Thank you for your patience!

@digitalocean Our firm is issuing this final communication regarding the gross technical negligence and fraudulent billing practices associated with our account. We have attempted to resolve this through your standard channels and social media, only to be met with scripts and 1/9

@digitalocean the public company you claim to be and resolve this immediately. We are done waiting. Regards, (9/9)

@digitalocean 1. Initiate a formal corporate chargeback for all fraudulent line items. 2.File a formal complaint with the SEC regarding your billing disclosures as a public entity. 3. Instruct our legal counsel to pursue damages for service negligence and data obstruction. Behave like (8/9)