killy
2.9K posts




@VirginAtlantic @VirginAtlantic hi another day another no response, nothing, bag lost 6 weeks, no reply to emails, nothing
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@VirginAtlantic This is the tenth time you’ve raised it with the baggage team, I’ll be back I. Touch tomorrow after nothing happens again
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@virginhelp @VirginAtlantic gold member- paid £240 extra to send a bag which you’ve lost it’s been 21 days ref LAXVS61777 - my bag aero won’t reply just automated message- virgin zero help so far-
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@KillyxKilly I’m sorry to hear your baggage has been delayed. Please send your details by email to our baggage team at baggage.tracing@fly.virgin.com and the team will update you as soon as possible. We are sorry for the delay. ^Tom
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@VirginAtlantic @VirginAtlantic hi just wondering why you are ignoring a gold card member?
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@VirginAtlantic @VirginAtlantic hi still nothing, getting a bit embarrassing now. LAXVS61777 any chance of some sort of reply? Apart from you’ll sort, which you don’t
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@KillyxKilly Hi there. I'm so sorry to hear there's been no progress. I'll chase this up for you. Thanks so much for your continued patience ^Hayley
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@VirginAtlantic Still no reply , promised a call, nothing , promised email nothing, now no reply on social @VirginAtlantic @virginhelp
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@VirginAtlantic Hi still no reply to emails, social or calls? Flew upper class, gold card member, you’ve lost my bag
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@VirginAtlantic Still nothing, no email no call nothing zero, gold card member, flew upper class.
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@KillyxKilly Hi, Apologies for the delay, I have passed this information including your reference over to our baggage department so that we can get this rectified as soon as possible. So sorry for the inconvenience caused here ^Hannah
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@VirginAtlantic Hi still no reply, no contact nothing, 4 weeks no bag, flew upper class, gold card member
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@VirginAtlantic So did the last person, nothing 4 weeks no case, been told it’s been found, it’s in London, it’s in vegas, it’s in LAX, no one wants to help, zero
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