Knog

@CuriouslySanjay Sorry to hear about this. This is not a common occurrence at all and so please reach out to our customer service team via knog.com and they will be more than happy to assist in assessing this for you!

@Knog last week purchased this #knog blinder 900 lumin. On the ride and commute back home the light fell off my bike whilst cycling. I want to draw attention to the very poor design the light attachment. Please see photos of damage of light and the attachment.

@cawright1375 Flash mode run times can range from 2-100 hrs, depending on the light and mode used. You can find run times for each light at knog.com. If you think that your light may have a fault please send us an email at hello@knog.com and our customer service team will be ...

@Knog I got the cobbler light in the spring and use it on slow flash. I get one 2-3 hr ride then it seemingly dies mid ride. That’s some bad battery life.

@malcolm_stack You can email our team at the email address in our previous reply - hello@knog.com, or you can send us a message via our website ( knog.com ) or its associated help centre.

Why @Knog can I not access my account, not reset my password, not get a reply to my emails? I just want to be able to work my Scout.

@malcolm_stack Sorry to hear that you are having trouble with accessing your account. I cannot seem to see any emails in our inbox that matches your name - if you could please send us a follow up to hello@knog.com our customer service team will definitely get back to you!

@manfromspunkle Hi John, please reach out to our customer service team via knog.com and a team member will be happy to assist!

@Knog my 10000 pwr bank is not charging, can you help?

@MrAaronFoster Sorry to hear about this! If you reach out to our customer service team via our website ( knog.com ) we'll put this right!

Yikes @Knog after only one venture out Cobber button to turn on / change modes has packed up completely 🤬 talk about a naff product premium priced!

@sue_lees Shoot us an email at hello@knog.com and we can see what we can do to help!

@Knog Fully charged Knog Bandicoot original - full red will only stay on for seconds. Any advice please as I can't find anything online.

@Lina_Meadows @UKmadison may be able to point you in the best direction!

@Knog Please, how can I purchase replacement mounts? I am in London. Thank you!

@85Blickwinkel You can add up to 10 individual Scouts to the Knog app

Hi @Knog quick question, how many Knog Scouts can I manage in your app (not in Apples "Find My" App). So if I have multiple bikes / bike trailers? Thanks in advance

@85Blickwinkel you can add

@stefantvitt This can depend on how frequently the alarm is set off, but from general use the battery should last approximately six months

@Knog installed my new Scout today, looks like a great product. How frequently should I charge it?

@RagdollHero Its in the works, but no firm ETA at this point, sorry!

@Knog Looking at the Scout alarm. Is an Android app in the planning? Any ETA when this is expected?

@andycribb We have a contact form on our website - knog.com or you can email us direct at hello@knog.com.au. both of these options will put you in touch with our customer service team, who will be more than happy to help. We're not very active here on Twitter!

@Knog the Knog Scout I bought from you does not work and there appears no way of contacting you direct ? This doesn’t appear very good customer care ?

@kiltedknite the Oi classic uses a M4 x 7mm screw. I hope this helps!

@Knog I have 2 Oi Classic bells and have lost the screw on one of them. I ca see the screw on your website but it doesn't ship to the UK. Can you tell me what the screw type/size is please so I can locate a suitable replacement?

@APACHE_N4SIR sorry to hear you've had trouble contacting us. I've tracked down your most recent email and have shot you a reply now!

@Knog I’ve been desperately trying to contact you all through email… does email not work for you all?

@cmdixon Hi Chris - it is something that is being considered! Currently the one to one bonded bluetooth connection is the most secure and safe option, but our team are always looking at options for updates and additional features so I would not rule this out as a future update.

@kevinchows Great to hear that your Frog lights are still going strong! Unfortunately it is unlikely that the StVZO lights will be available directly via our website as we do not generally hold stock in Melbourne - it all goes to our German Distributor!

@Knog when you release the blinder pro 900, 1300 stvzo, can you make it available on your official store worldwide. Hate blinding people with non-stvzo light. In Japan, I keep getting blind by bright light in narrow cycling lanes. Still using my frog v1 for 10+ year! ❤️

@byRickJordan Hi Rick, you can have up to ten Scouts registered to a single account in the Knog app. You should be able to search for a new device from the app home screen to add another Scout, the same way you added the first, but feel free to email us at hello@knog.com.au for further help!

Hey @Knog can I have multiple Scout trackers set up in one app? I have 2 bikes I ride equally and just bought the second tracker and can’t find how to add to exisiting account.

@rjogallagher This function has been disabled and will be removed from the app in the next update - the team felt that the nature of this could compromise the overall solid security of the product and it is to be revised and perhaps implemented later down the line! Apologies for any confusion

@Knog what’s the disarm without phone option for the scout? Can’t find any documentation that addresses this option.

@PaulGrayburn Hi there Paul! Thanks for getting in touch and sorry to hear this. If you'd like to shoot an email through to hello@knog.com we are more than happy to sort a replacement for you.

@Knog Not happy with your Plugger front light. 5 miles from home the red light comes on, fair enough. 2 miles from home light dies, wouldn’t even turn on to do the eco-flash setting. Not impressed either with the Blinder R-150 rear light, impact light mode run time isn’t 25 hrs!