Kranti Mohanty

@cromaretail Team @cromaretail , this is highly unprofessional keeping me on hold like this. Need an ETA for this. #CromaTrauma #Day23AwaitingInstallation

@KrantiMoha17800 Our team is actively working on this, Kranti. Please allow a little more time, and an update will be shared with you soon. - Mahi

@cromaretail team, I had purchased an AC and it was delivered on 27th May. Since then I am chasing for installation and demo but what I am getting is only prioritization of my complain. Trust me team, a boxed AC doesn’t cool a room🤣🤣. #CromaTrauma #BoycottCroma

@cromaretail @cromaretail Team, any update on installation ? Hope you guys are not sitting on thumbs in this case. #CromaTrauma #Day22

@KrantiMoha17800 We’ve noted your follow-up regarding the pending installation, Kranti. The matter continues to be actively pursued with the team, and efforts are being made to have it completed at the earliest. We’ll keep you informed as soon as there is an update. - Rits

@cromaretail Hello @cromaretail , I am still waiting for installation. #CromaTrauma #Day21

@KrantiMoha17800 The delay in arranging the installation and the continued wait are certainly concerning. This has been taken up again and is being followed up on priority. An update will be shared with you at the earliest. - Adi

@cromaretail Hello @cromaretail , were you able to find a technician to install my AC ? #CromaTrauma #Day19

@KrantiMoha17800 We understand you're awaiting the installation update, Kranti. Our team is checking the status and will share more information with you soon. - Adi

@cromaretail @cromaretail hello team, I am yet to get my AC installed. Could you please let me know the update ?

@KrantiMoha17800 The wait for clarity on the next steps is certainly not the experience we aim to provide, Kranti. The details are being followed up from our end, and our team will connect with you with an update at the earliest. - Adi.

@cromaretail Thanks for the update. Could you please share the technician details ? I am yet to be communicated.

@KrantiMoha17800 As per the latest update, Kranti, a technician is being assigned to your case, and the issue is expected to be resolved by the end of the day. We appreciate your patience and cooperation. - Rits

Made the mistake of taking @cromaretail’s ZipCare AC 4 yr unlimited maintenance. Since then have tried to call them multiple times and though new tickets are raised, there is no sign of any service engineer. And every call is a new one! Had to get external service done.

📍Kalyan Railway Station > Man comes to drop his relatives > Buys a platform ticket > Train arives 5 hours late > Platform ticket expires in 2 hours > He gets fined ₹500 How is this fair??

@cromaretail @cromaretail, I am chasing since 27th may till today. This is being damn fraustrating.

@cromaretail @cromaretail any update ?

@KrantiMoha17800 We understand your concern, Kranti, and the inconvenience caused by the delay. Please note that the matter is currently under review with the concerned team, and we're actively following up on it. We'll get back to you with an update shortly. - Sal

@HPSupport Hello, Unable to DM. Let me post it here. I had bought a 527sf hp monitor and the screen is damaged. I want to repair/replace the screen. But service centers are not willful to reprair. Is there any portal where I can raise a request ?

@KrantiMoha17800 Hey, Thanks for reaching out to us! 😊 We definitely don’t want to leave you hanging without help. Let’s get this sorted together! Could you send us a DM with your concern? We’ll make sure to assist you from there! 💬

@HPIndia Team, I had purchased a monitor and I need to replace tye display as this was accidentaly damaged. While visiting service centers they are not showing us intrest to serve as this is out of warranty now. Such after sale service ia pathetic. Need help.

@cromaretail Thanks Team, should I return the product or not ?

@cromaretail @cromaretail, today is the last day to return the product and I have no clue when it is gonna get installed ? So how gonna you help me with it ?

@KrantiMoha17800 We understand your experience hasn’t been satisfactory, Kranti, and this is being taken up on priority. Our team is actively working on it and we’ll keep you updated. - Sal

@cromaretail @cromaretail please have a look at the standard of your service. Same request, different status of the service requests. Now you need to have little shame. #CromaTrauma

@KrantiMoha17800 We understand your concern, Kranti, and we're actively working towards a resolution. We appreciate your patience and will keep you informed as soon as we have an update to share. - Sal

@PanasonicIndia You might be offering bad services sometimes, but still you are 2nd to @cromaretail . My concern is about croma retails. #CromaTrauma

@KrantiMoha17800 Hi KrantiMoha17800, Good day! Please send us a direct message (DM) so that our Customer Care can directly assist you. Thank you!

Same here, got a panasonic 2 ton split AC installed at our home on 27 may 2026 and immediately the outdoor unit making tractor like noises and heavy vibration, but till now nor the @cromaretail jalandhar or the @PanasonicIndia response to our complaint,

@cromaretail @cromaretail I can’t remain assure leaving the matter to you. Its highly appreciated that you share some ETA of resolution.

@cromaretail @cromaretail any update ?

@cromaretail Could you please share an ETA when I will get my AC installed ? And please don’t tell 24-48hrs. I am listening this since last 2 weeks. #CromaTrauma