Kustomer

Join us to learn about how to humanize your tech stack by empowering agents to lead with emotion while technology handles the heavy lifting. Tune in May 28th at 1 pm ET to learn more about scaling empathy with context! RSVP here: okt.to/Tywt5Q

What's key to success with AI adoption? Our Director of Customer Experience says it all comes back to trust — with your end customers, and with the agents you're asking to change how they work. The deployments that work are the ones where people didn't feel left behind.

In this session, we'll unpack why so many CX organizations are stuck in "data museum" mode, what it actually takes to build a measurement culture that drives decisions, and then show you exactly how to close the gap between insight and action. RSVP now: okt.to/fScTR4

@stacysherman the time will go by fast!

🤔 hmmmmm. October?!?

Most conversations about AI in CX begin with optimism. @tuesottrup, the CEO of SmartRole, has a more grounded opening take — and more useful. The value, he explained, is in what it frees people up to do, like focus on more important tasks and complex, high-stakes conversations.

Members of our team gathered in Denver to meet with CX leaders and hear firsthand what's going on in their respective industries with a delicious dinner at Rioja. Thank you to those who attended. Couldn't make it? We hope to meet you at a future event!

@Attentivehq Thread 2026 New York City World Tour is tomorrow and we can't wait! Come find us at the custom perfume table and walk away with something memorable (a custom scent, created on-site just for you). Still not registered? Register here: event.attentive.com/threadny/Kusto…

AI works best when it's woven into customer data, conversation history, workflows, and human expertise, all in one place. That's what we call grounded AI. And it's the difference between automating tickets and transforming customer experience.

@MountainMikes we trust

we don't play about our $29 Triple Play👏🍕😏

What actually happens when CX doesn't have a seat at the table? Cate Marques, CXO at @terrakaffe has a clear answer: you might sell a product, but you'll never become a brand. The risks businesses face when they sideline their CX leaders go beyond customer satisfaction scores.

CX leaders wear two masks. To your customers, you're the face of the business. To the business, you're the face of the customer. Merging those two worlds — without positioning the company against the customer — is one of the hardest parts of the job.

CX Leaders night out! Our team had an awesome time at the @redsox game connecting with some of our valued clients and new faces in the industry in the Boston area. Thanks to those who cheered on with us in the suite. Plus, the Sox brought home the W to top it all off! ⚾

We're having a great time at SubSummit - how many events have dogs that you can hang out with? 🐶 The fun continues! Swing by booth 700 for a morning mimosa, afternoon Aperol Spritz, or a mocktail and meet our friendly team. You can't miss us with our cheerful yellow jackets 💛

Our team had a great time at CCW UK Summit in London yesterday, including getting a chance to meet Star Speaker Rory Sutherland. We're back today! Stop by booth 11 to learn how Kustomer's AI-native customer experience platform can help you delight and retain customers.

🤠 We had a great time last week with our friends at @aftership making authentic Texan hats at FM Western Store in Austin! We loved learning about how to customize hats while connecting with CX leaders in such a neat environment. Thank you to all who joined!

We had a great time in Nashville with our Thought Leaders Community! Thank you to those who joined our team to share what's really on the minds of CX leaders today and the methods you're using to overcome current challenges.

Subscription brands, we'll see you at SubSummit 2026. We'll be at Booth 700 with mimosas in the morning and Aperol Spritzes (or a mocktail!) in the afternoon, so come say hi. If you're scaling a subscription business and CX is keeping you up at night, let's connect.

Last week, we co-hosted a dinner with Customer First at Chelsea Living Room in NYC. Such a fun, intimate vibe leads to the best conversations! Thank you to those who joined us.

When you're selling a $2,000 espresso machine against brands that are over 100 years old, you don't have a choice but to listen to your customers. Their founder knew that from day one — and it changed everything for Cate Marques's career trajectory:

@stacysherman Hopefully we can catch you at a future event in your area!

@kustomer Sounds great. Wish i lived close by.

Calling CX operators: we're hosting an intentional group at 54thirty in Denver on Tuesday, May 19th. We'll chat about where CX transformation is actually heading, what AI is changing, and what's genuinely challenging right now. Request your spot here: okt.to/fOL8XF