Kustomer

Starting today, organizations using Zendesk can activate Kustomer AI as a fully integrated intelligence layer. Additional integrations are launching soon. You do not have to replace your helpdesk. You can enhance it with deeply connected enterprise intelligence.

The Shoptalk events continue! On Tuesday, join us for lunch at Javier's for relaxed conversation. On Wednesday, kick it into gear at Speed Commerce with @Lazer_HQ @signifyd, @bloomreach_tm, and Rewind. DM us and we'll connect you with our Partnerships team to get on the list.

Spring 2026 G2 badges are in! We earned 70 badges. Some that we're particularly proud of: enterprise users rated us number-one for AI, Automation, AI Text Summarization, Integrations, Personalization, Ease of Use & Branding in the Customer Self-Service category.

Your lucky charm: ⭐ - You're a CX superstar 💜 - Customers feel you actually care 🙂 - Customers always leave happier 🍀 - Lucky you! Your tech stack includes Kustomer 💰 - You turn frustrated customers into fans 🌈 - You see opportunity where others see complaints

The Support Manager at the fintech Aplazo shares that the biggest shift in tying customer experience to growth was treating customer experience not as a support function, but more like as a core business strategy; CX became a shared responsibility across the organization.

CX leaders should not have to choose between flexibility and control. With Kustomer’s AI reasoning engine, CX leaders can employ both to keep the human touch while expediting service for customers.

Our team had a great time at the Consero Customer Experience & Contact Center Forum this past week in Miami. Our team held a lively roundtable discussion on orchestrating AI-enabled customer journeys, and we appreciate all the attendees for sharing their perspectives!

We are gearing up for Shoptalk! Join us at booth 4043 to meet the team and grab some refreshing swag. We also have tons of events with friends such as @attentivehq , @ShipBob, @TaxCloud, @shipflavorcloud and the CX Mixer at @INNnOutBurger. Will we see you there?

@om_patel5 yikes

stop spending money on Claude Code. Chipotle's support bot is free:

This is why guardrails and training your AI is so important:

@shipflavorcloud @ShipBob @TaxCloud We can't wait for this one!

🔥 Not your average after-hours cocktail hour. 🍸 We’re teaming up with @ShipBob, @Kustomer, and @TaxCloud 📍 Area15, Las Vegas 📅 March 24, 2026 🕕 6:00 PM PST hubs.li/Q044PwVH0 #BeyondShoptalk #FlavorCloud #Shoptalk2026 #EcommerceNetworking #ImmersiveExperience

@stacysherman 😂

Customer experience shows up everywhere. Even the bathroom. If the sign makes you laugh, someone clearly cared about the details. 🚻 #Doingcxright

AI agents are only as powerful as the systems they can access. Today, Kustomer now supports the Model Context Protocol (MCP) — giving AI agents a standardized way to connect to external systems and take action across the tools CX teams rely on every day.

What is the Kustomer AI reasoning engine? It’s the intelligence layer behind Kustomer AI. It works like a smart decision tree that supports whether a customer needs a predictable flow or AI-powered reasoning. It’s the best of both worlds when it comes to AI-powered CX.

@MountainMikes yum

No Pi Day plans? We’ve got you covered 🍕 📅 On 3/14 only, Mountain Rewards members get a sweet slice of the action: Buy one Medium Pizza, get a second one-topping Medium for just $3.14. Not a member yet? Download the app, join Mountain Rewards, and the offer will be waiting in your account. Don’t miss your piece of the pie 😉

The Senior Manager of Customer Experience from @Everlane shares that with Kustomer, their CX team is able to route efficiently and effectively - with agents having the necessary information in front of them, they have what it takes to deliver top outcomes for customers.

Check out what our Director of People Operations has to say about keeping a sustainable pace of work at Kustomer: okt.to/YlXhT8

4 data breaches from data brokers in the United States cost consumers an estimated $20 billion in damages. There are costs to brands as well, as customers turn to the CX teams at banks, retailers, healthcare providers, and digital services. Read more: okt.to/HTg1mv

We're can't wait to har what leaders from @Aplazo, @Vuori and @OutPLEX have to share during the “CX at the AI Inflection Point” virtual event. You won’t want to miss this - RSVP now and tune in March 10th at 10 AM PT / 1 PM ET: okt.to/zHndGL

Yesterday, we had a great time at @RebuyEngine's Momentum event at the gorgeous Sunset Tower Hotel in West Hollywood, getting ecommerce industry insider information on growth strategies, shopable video, and social listening. Thank you to our co-sponsors for a great event!