Tue Søttrup

Most conversations about AI in CX begin with optimism. @tuesottrup, the CEO of SmartRole, has a more grounded opening take — and more useful. The value, he explained, is in what it frees people up to do, like focus on more important tasks and complex, high-stakes conversations.

Here's How You Stop Losing the CX Budget Battle to CFOs by @tuesottrup cmswire.com/customer-exper…

@iamAlexTurnbull Welcome to the world, Helply! 🎉 Best of luck with the new product, @iamAlexTurnbull 💪

I’m thrilled to officially introduce Helply! My newest company. 65% of your support tickets resolved by AI in 90 days. Or you pay nothing. That’s our guarantee. We're doing the opposite of what the market has normalized. AI support tools are sold to you as software and then the provider “wishes you luck.” You’re left on your own to figure AI support out. This approach will fail. Meanwhile, your competitor who teams up with the right provider will be resolving 65% of their tickets within a couple months. Let me be specific about what "resolved" means. It is NOT: - Deflection. - Partial answers. - Auto-replies that punt to a human. Here’s what resolution ACTUALLY IS: - End-to-end conversations fully handled by AI. - No human intervention required. - And not just answering questions but acting on them: - Invoices sent - Plan upgraded - Accounts updated When Helply isn't sure, it never guesses. It escalates into your existing help desk with full conversation history, source citations, and customer context. Your team picks up exactly where the AI left off. Here's our guarantee: - Every customer gets VIP Concierge. - A dedicated AI support engineer. - A private Slack channel. - Weekly optimization reviews. We have one job: Make sure you hit 65% resolution. If we miss the target, you pay NOTHING. And better yet, Helply improves itself over time: - It finds the questions your docs don't answer. - Auto-drafts missing Q&A from real tickets. - Keeps your knowledge current so resolution keeps climbing. If you're handling 500+ support tickets a month and already use Zendesk, Freshdesk, Help Scout, Front, Crisp, or Groove, this should be a fit. I’m guaranteeing the outcome or giving you your money back. That's Helply. If you’re interesting in working with us, send me a DM.

Most AI projects fail because they forget the core of service: empathy, context, and human judgment. The Gist - AI failures now have legal consequences. - Emotional damage magnifies AI mistakes. - Human-AI partnerships outperform full automation. Read: cmswire.com/customer-exper…

Behind every great customer experience is a well-trained agent. Investing in continuous training empowers teams to resolve issues efficiently and leave customers delighted. Read more about 𝐖𝐡𝐲 𝐀𝐠𝐞𝐧𝐭 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐌𝐚𝐭𝐭𝐞𝐫𝐬 here: linkedin.com/feed/update/ur…

I’m happy to share that I’m starting a new position as Chief Executive Officer at Smart Role! Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs. smartrole.ai

It's Inbox Zero Day! I've #HitZero 85 weeks in a row with @Superhuman 🏆 Get 2 free months using my link: superhuman.com/refer/m4hxv8fy If you haven't tried Superhuman, you need to!

Join @suvilindfors and me for a webinar on CX Day, 3 October 2023, at 3:00 PM CEST. We will discuss The Role of Customer Support in CX: How to leverage Customer Insights, enhance Customer Journeys, and the Future of Support. Sign up here: app.livestorm.co/lumoa-1/the-ro… #cx #cs #ai

AI is transforming contact center agents into super agents. 🔹 Personalized Interactions 🔹 Boosted Efficiency 🔹 Continuous Learning 🔹 Scalability 🔹 Enhanced Satisfaction Read my editorial in @cmswire to discover how: cmswire.com/customer-exper… Let's elevate #CX together! 💬

📊 Knowing which performance metrics to track for your team is key to your success. 💯 Besides helping you measure your team’s effectiveness, the right metrics empower your agents by demonstrating their real-world impact! 👇

As we step into the future of customer experience and service, CMSWire Contributor @tuesottrup asserts that embracing generative AI is our ticket to transcending the ordinary. #CustomerExperience #ArtificialIntelligence

🏆 Elevate the Unsung Heroes of Customer Experience: Contact Center Agents!🏆 Don't overlook their pivotal role in shaping perceptions and fostering loyalty. My latest editorial in @cmswire highlights key skills for exceptional interactions. Read more: cmswire.com/customer-exper…

@British_Airways Re: USEX8U. You canceled BA0052 from Johannesburg to London on 8/8/23 and have rebooked us 28h25m later. This means my six-year-old daughter will miss her first day of school. Do you want to have that on your conscience or will you find a way to get her home?

I am looking so much forward to this conversation! Join us to get inspiration on how to create or improve your knowledge base with ChatGPT and AI. Sign up here: dixa.com/events/unlock-… #chatgpt #ai #cx #cs #knowledge

Check out my latest @DixaApp blog post, where I discuss how to find the best customer service channels for your business. Finding the right balance of customer service channels will help you meet customer expectations while increasing efficiency. Link: dixa.com/blog/best-cust…

At Dixa, we have been utilizing @olvyhq for a few months now, and it is undoubtedly one of the most exceptional tools for managing user feedback! 🙌 They're live on ProductHunt today! 🎉 Please show them some support by visiting: producthunt.com/posts/olvy-2-0 #cx #cs #ax #olvy

By staying ahead of technological advancements, you can create a seamless and enjoyable journey for your customers. Get 5 Tips to Augment Technology in Customer Experience here: cmswire.com/customer-exper… #cx #customerexperience #ai

Thanks for sharing, @adrianswinscoe 👍