Kustomer

On May 12, experts from @Ordergroove, @AfterShip, and @Signifyd share how modern brands connect fraud, subscriptions, post-purchase, and support into a full-lifecycle CX engine that measurably grows revenue. Register now: okt.to/7yRwKP

CX Leaders night out! Our team had an awesome time at the @redsox game connecting with some of our valued clients and new faces in the industry in the Boston area. Thanks to those who cheered on with us in the suite. Plus, the Sox brought home the W to top it all off! ⚾

We're having a great time at SubSummit - how many events have dogs that you can hang out with? 🐶 The fun continues! Swing by booth 700 for a morning mimosa, afternoon Aperol Spritz, or a mocktail and meet our friendly team. You can't miss us with our cheerful yellow jackets 💛

Our team had a great time at CCW UK Summit in London yesterday, including getting a chance to meet Star Speaker Rory Sutherland. We're back today! Stop by booth 11 to learn how Kustomer's AI-native customer experience platform can help you delight and retain customers.

🤠 We had a great time last week with our friends at @aftership making authentic Texan hats at FM Western Store in Austin! We loved learning about how to customize hats while connecting with CX leaders in such a neat environment. Thank you to all who joined!

We had a great time in Nashville with our Thought Leaders Community! Thank you to those who joined our team to share what's really on the minds of CX leaders today and the methods you're using to overcome current challenges.

Subscription brands, we'll see you at SubSummit 2026. We'll be at Booth 700 with mimosas in the morning and Aperol Spritzes (or a mocktail!) in the afternoon, so come say hi. If you're scaling a subscription business and CX is keeping you up at night, let's connect.

Last week, we co-hosted a dinner with Customer First at Chelsea Living Room in NYC. Such a fun, intimate vibe leads to the best conversations! Thank you to those who joined us.

When you're selling a $2,000 espresso machine against brands that are over 100 years old, you don't have a choice but to listen to your customers. Their founder knew that from day one — and it changed everything for Cate Marques's career trajectory:

@stacysherman Hopefully we can catch you at a future event in your area!

@kustomer Sounds great. Wish i lived close by.

Calling CX operators: we're hosting an intentional group at 54thirty in Denver on Tuesday, May 19th. We'll chat about where CX transformation is actually heading, what AI is changing, and what's genuinely challenging right now. Request your spot here: okt.to/fOL8XF

The Lead Summit is coming up, and we're particularly excited for the The CX Mixer events. On May 20th we start with breakfast at Network & Nosh and for dinner, we'll enjoy dinner at Beauty & Essex. We'll keep conversations flowing around the clock. DM us to get on the list!

@MountainMikes pizza and wings is always a home run meal!

This is how game day feasting is done ⚾🍕🙌 We're happy to be in full swing of our 5th consecutive year as an Official Pizza Partner of Angels Baseball #RepTheHalo Spot us on the right field fence and behind home plate all season long!

“AI is only going to replace the people that don’t learn how to use AI.” Brad Birnbaum (CEO of @kustomer)

Your CX platform shows the outcome. @SlackHQ shows how the problem actually got solved. That gap? It’s where context gets lost. Internal Threads with Slack brings that work into the Timeline. No switching. No gaps. No invisible work.

The best customer experience teams are unifying AI, data, and orchestration into one intelligent platform. We'll be at @CustContactWeek's UK Summit May 11–13, in London. Stop by booth 11 and let's talk about what the shift to AI-native CX looks like for your team.

The Kustomer AI Agent Assistant now includes evaluation capabilities. It analyzes your existing automations, understands the use cases they cover, and generates evals tailored to your specific setup. No templates to fill in. No technical expertise required.

Customer service teams don’t have a data problem. They have a clarity problem. With so much information available, it takes too long to identify what actually needs attention and why. Learn about the inspiration behind Signals and how it helps reps focus on what matters most.

Hot take: the VP of User Success and People & Culture at @getkoho says your customers are the reason everything else exists. At KOHO, one of the core values is user first. Both CX and EX gets filtered through the same question: "does this make things better for our users?"

From proactive insights with Signals to smarter AI evaluations and more accurate reporting, explore the latest Kustomer updates designed to help teams move faster, reduce risk, and deliver better customer experiences.