Lloyds Banking Group

@aditerrier Hi Witney, I'm John. If you're moving a current account from one bank to another, you can do this by using the Current Account Switching Service. You can find more details of this here spr.ly/6014B6pmmk

@LBGplc @HalifaxBank I need to move an account from Lloyds to Halifax will all payments in and out be automatically transferred including my pensions?

@cresigno Hi I'm Gavin. I am sorry. Please refer to our online complaint's page that will provide you with ways to complain, including our online form: spr.ly/6019hQhF1

@sharrond62 My dad is a Lloyds customer, tried to open a savings account in branch. Told he has to do it by phone or online. He's profoundly deaf, so struggles with phones. Not online. He's 92. Staff apparently can't help a vulnerable person. @LBGplc need to shape up

Lloyds stops opening bank accounts for customers at branches. As high streets continue to die. We are isolating a whole generation of older people who can’t do everything ( or want to) on line. Face to face People skills are fast disappearing ( gifted) telegraph.co.uk/gift/77a95a807…

@calthespar Hi Cal, I'm Takshi. I understand your frustration. Please stay with us through your banking app, and an advisor will join the chat shortly to help you with your chargeback.

@LBGplc It wouldn't be so bad if you could speak to a person about a charge back instead of some bullshit AI that sends you around in circles

Are you a pension novice or full-on expert?👀 We set out to ask people just how much they know about their pension.

@loveisaduel We’re sorry to hear about this. Please note we’re unable to access account details here, if you have access to Mobile or Online messaging connect us there. - Log in - Tap Search - Select “Message us 24/7” Our team will check the details and help you further. ^Subhiksha

Help @LloydsBank made an error and paid someone incorrectly how do I get the money back this is an emergency why is there no staff on the a ‘24 seven’ helpline HELP @LBGplc

@harji015 Hi Harman. What's the issue you're having requesting this? ^Tony

@LBGplc @Lloydbanks @LloydsBank Please help me to get my uk bank account statement. i really need it.

@aal916965 Hi there, I’m sorry to hear about the delay and the frustration this has caused. If you’d like to provide feedback, and you haven't raised a complaint before you can do so by visiting the link, so it can be properly investigated. spr.ly/6015fxQid ^Aakash

@jassboyuk Hi my name is Paula. I'm sorry you're having some trouble with our app. Can you tell me more about the issue you're experiencing please? Feel free to respond via DM.

@Skunkalot @LloydsBank @LBGplc Cheers - the app used to work a lot better than it does now.

@LloydsBank @LBGplc absolutely disgraceful that after 3 days of trying to send money with Internet banking, which keeps failing for a "technical issue " I am unable to speak in person, but keep getting a chat bot....seriously bad service.

@GRBRRO Hi, I'm Sophie. Sorry to hear you're having trouble with this. Have you tried doing this when using another browser?

@Jay3Pj Hello Paul, I am sorry to hear this is the case. Have you tried to call through or message us via the mobile app? Please refer to our online complaints page that will provide you with ways to complain, including our online form: spr.ly/6017NvvnW

Still waiting for the money to be showing in my bank account @LloydsBank @LloydsBankNews @LloydsBankBiz @LBGplc from over a week and a half ago! I’m going around in circles and nobody is taking ownership #LosingFaith

@VishalS98790804 Otherwise, please refer to our online complaints page that will provide you with ways to complain, including our online form: spr.ly/60182qWUI. ^StephenB (3/3)

@HalifaxBank,@LBGplc,@TheFCA Halifax charged extra money on my mortgage for over three years now when I asked for refund to my current account saying we can't do it - only to mortgage account, no proper communication and very unprofessional attitude towards people money very 😡

@VishalS98790804 Do you use our app at all? If so, you can click on the ‘Search’ option on the bottom toolbar. There will be a button that says, ‘Message us 24/7’. If you select this, you can send a secure message, and the first available advisor will reply as quickly as possible. (2/3)

@VishalS98790804 Hi, I’m StephenB. I am sorry to read your post. We don’t have access to customer accounts and details on social media, but I want to see if we can help or guide you in the right direction. (1/3)

@craigh0412 Should you wish to raise a complaint, you’ll find the different ways to do so here: spr.ly/6016FquIA (2/2) ^James M

@LloydsBank @LBGplc I'm absolutely sick to death of having to ring up to access my account you keep suspending. This is 4 times in 2 months. If this isn't sorted today I'll be emptying my account and closing it.

@craigh0412 Hi there, I’m James M. I’m sorry to read what’s happened. I absolutely understand how frustrating this must be, but if you can give the team a call, as soon as you can, one of my colleagues will help you further with this. (1/2)

@mashtonftcakee Hi Mil, when you're creating your new log on details, your password must: be between 8-32 characters; have an uppercase letter; have a lowercase letter; have a number. and include a special character: [ ! " # $ % & ′ ( ) * + , - . / : ; < = > ? @ ∖ ^ _ ` { | } ~ £ € ¬ ]. ^Scott

@LBGplc I can’t access my Blackhorse Finance portal, it keeps telling me to change my password and then says “something went wrong”

@paul3smith24 In this situation, you’d be best to contact them on 0344 824 8888, opening hours are Monday to Friday 8.30am to 6pm and Saturday from 9am to 1pm. (2/2)

@LBGplc , still waiting on a reply !! Been waiting since mid February 2024 for Blackhorse finance scan and you just keep sending daft emails saying you will be intouch in 28 days but most of the time u take over 40 days with no extra information. ?? #rubbish_service #scam

@paul3smith24 Hi, I’m StephenB. Sorry to hear you’ve not had a reply yet. We don’t have access to customer accounts and details on Facebook, but I want to see if we can help or guide you in the right direction. (1/2)

@Matt07620Rufus Hi, I'm Colin S. Sorry to hear about what's happened & if you'd like to raise this with our Customer Services team as a complaint, you'll get details of the various ways you can do this here: spr.ly/60110d63L

My @LloydsBank acc closed after 35years, no notice given no Cheque recd of my £4k - now 6wks wait. called over 5times and no help can be given as no longer have an Acc ! Acc Closure unit info denied as this info not public. Disgusting group and outraged. @LBGplc @MartinSLewis

@eileen1267a Hi, I'm Mike. Sorry to hear that, Eileen. Can I ask, did she raise a dispute on the sofa issue with us? If so, did she get a response from our team?

@LBGplc @LBGplc @LloydsBank You have completely failed my 78-year-old mum. She turned to you after @BelgicaFurniture refused to resolve an issue with a sofa that was damaged on arrival. Instead, your bank allowed her to be misled—Belgica falsely claimed the matter was resolved with the bank, took the sofa, and now she’s £2,000 out of pocket. Disgraceful handling of a vulnerable customer. Urgently need this fixed. #ConsumerRights

@OutlawAR1 Hi Asad, we are not able to send a DM out, however if you send us a quick DM we can respond there! ^Des

@LBGplc please DM Me @LloydsBank 💚 *very important request* thank you