Richmond Council Help

@CBlighty Hi there, thanks for your reply. Townmead slots are 30 minutes long. Slots will often become more limited the closer to the day you wish to attend. Residents attending via bicycle are usually doing so on traditional push bikes and don't impact parking spaces. Thanks. ^CM

@LBRuT_Help How can it be fully booked if slots are every half an hour, for just fifteen minutes? That’s running at half capacity. Also, a cargo bike takes up a car bay, so how can bicycle slots be offered in addition?

@LBRuT_Help Why are there no slots for cars at the Townmead recycling centre, but I could book a slot for a bicycle today? Is this a joke?

@Lizevanslondon @marksandspencer Thanks for confirming. This has been logged under reference FS838775424 and will be cleared ASAP and within 5 working days. Thank you. ^CM

@LBRuT_Help @marksandspencer Beechcroft Rd SW14 7JJ. M&S have been distinctly idle. Thank you for picking up on this.

Used DM to tell @marksandspencer about this trolley on Monday morning. It’s now Thursday evening and the trolley is still there. Am underwhelmed. @LBRuT_Help

@Kev_laa @LBRUT Hi there, please can you provide us with the reference number you received after logging it and we will look into this for you. Thanks. ^CM

@LBRUT I did that, still not collected 5 days later

@LBRUT any idea why my bin was just left full this morning?

@tipsterluke15 @LBRUT Hi there, thank you for making us aware. This has been logged with our highways team under reference FS838748746 and will be investigated and resolved ASAP. Thank you. ^CM

@LBRUT blimey! Nearly lost my ankle. In one of the most affluent boroughs in the UK? Unacceptable

@shimeizhou Hi there, sorry to see this. Thanks for making us aware, I've logged it with the team for review ASAP under reference FS838746201. Thank you. ^CM

@LBRuT_Help Hi there, I spotted this close to the Cambrian Community Centre and the almshouses on Queen’s Road. I’m not sure if this is part of ongoing work or if it’s been damaged.

@just3mimi @LBRUT Hi there, I'm sorry to see this. Thanks for making us aware. This has been logged under reference FS837547470 and will be cleared as soon as possible within the next 24 hours. Thank you. ^CM

#LBRUT @LBRUT on Embleton walk #hampton Someone can’t be bothered to pick it up and put it in the bin. I tried reporting it on the council website, but it isn’t working properly.

@blightybibi @munirawilson Hi there, leaf blowers remove debris from tricky areas, pavements and under/near cars. Once accessible, it is swept and bagged by the crew or by a sweeping vehicle. If would like to raise a complaint regarding their use however, you can do so below ^CM richmond.gov.uk/complaints

@LBRuT_Help @munirawilson what exactly is the point of having our pavements cleared with a leaf blower? It’s just made a mess of all our paths, blown dust on our cars and left debris on the side of the road- it’s a mess! It’s a waste of time and shameful

@stephenferns Thanks for your reply. Unfortunately, the Parking Enforcement department are one of a few standalone teams, which means we aren't able to log any cases on their behalf. Reports will need to be raised with them directly I'm afraid. Apologies for any inconvenience caused here. ^CM

@LBRuT_Help Couldn’t you have reported it?

⁦@LBRuT_Help⁩ I asked the owner of the house to get it moved but he ignored me. He has a drive with two cars so could have made room for the van but instead mothers with pushchairs and old ladies walking sticks had to walk in the road to get around. Selfish and dangerous

@BiggtimeAudio @LBRUT Apologies, please can you instead forward your original email to "customer.services@richmond.gov.uk" so that we can see the details and escalate appropriately. Thanks. ^CM

@LBRuT_Help @LBRUT Apparently I cannot DM you because I do not have premium Twitter account, or some such.

Seriously @LBRUT? Your contractors re-laying pavement have just cut through my internet cables so I have no internet or landline now!

@BiggtimeAudio @LBRUT Hi there, I'm sorry to hear that you have not had a response yet. If you would like us to look into this for you, please DM us with your details and when you sent the original email so we can chase it for you. Thanks. ^CM

@LBRuT_Help @LBRUT So, still nothing to say for yourselves @LBRUT @LBRuT_Help ? Failure to meet your own service levels. Failure to respond to a resident who pays you a huge sum every month? Utterly unacceptable.

@LBRUT @BiggtimeAudio Hi there, we are very sorry to read this. We recommend contacting trafficandengineering@richmond.gov.uk to report this directly to the team to have this matter looked or alternatively we can contact them for you however please DM us with your address and contact details. ^CY

@BiggtimeAudio Hi there, I'm really sorry to hear this. @LBRuT_Help could you please help?

@SaveLBRuT Hi Darren, We are very sorry to read the issues regarding the Richmond App. We will report this separately to ensure this is looked into. ^CY

Hi Richmond Council Help, too slow. I have gone direct to Highway Operations & Street Scene / Waste & Recycling. Why are numerous reports submitted via the Richmond App not being actioned? This relates to fly tipping, dog fouling, street litter, broken pavements etc. Your reporting system is broken.

@LBRUT @LBRuT_Help Reported several times over many months. Water leakage / street litter. Why no action? Adjacent to Sainsbury’s petrol station, Lower Mortlake Road. Typical @Gareth_Roberts_ @TRLibDems inability to deliver even the most basic of services, whilst hiking council tax.

@SaveLBRuT Hi Darren, please can you provide a recent reference number for this report? ^CY

@LBRuT_Help ?

@ban_facetime Hi there, thank you for bringing this to our attention. We have reported this to the parks team to have this looked at and resolved as soon as possible under reference: FS828094882. ^CY

@LBRuT_Help I don’t know if this is your patch, on the Cranford Way playing fields, broken fence onto open water and a line bike of course

@Zerobobb @LBRUT Hi Tim, was this reference number for an online enquiry? As we would not be able to see the contents of this. I recommend contacting wasteandrecycling@richmond.gov.uk to have this looked at however if you have made an online enquiry this will go directly to them to respond. ^CY

@LBRuT_Help @LBRUT Hi, it's the Vanquish Close estate at TW2 7AN. I have. Reference number 'FS-Case-822489619'.

@LBRUT Bin men left our recycle bin tipped over and without a wheel. Expect better service given the astronomical council tax bills,

@Nico2lette @LBRUT @Gareth_Roberts_ Hi Nicolette, sorry to see this. Thanks for making us aware, I've logged it under ref FS823706946. The team will investigate and clear this ASAP. CM

Plz note @LBRuT_Help @LBRUT @Gareth_Roberts_ The plastic bin liner broke………. Bus stops L Mortlake cemetery….mortlake. You can access by vehicle if you use your brain. Boat race ahead.