Richmond Council Help

@blightybibi @munirawilson Hi there, leaf blowers remove debris from tricky areas, pavements and under/near cars. Once accessible, it is swept and bagged by the crew or by a sweeping vehicle. If would like to raise a complaint regarding their use however, you can do so below ^CM richmond.gov.uk/complaints

@LBRuT_Help @munirawilson what exactly is the point of having our pavements cleared with a leaf blower? It’s just made a mess of all our paths, blown dust on our cars and left debris on the side of the road- it’s a mess! It’s a waste of time and shameful

@stephenferns Thanks for your reply. Unfortunately, the Parking Enforcement department are one of a few standalone teams, which means we aren't able to log any cases on their behalf. Reports will need to be raised with them directly I'm afraid. Apologies for any inconvenience caused here. ^CM

@LBRuT_Help Couldn’t you have reported it?

⁦@LBRuT_Help⁩ I asked the owner of the house to get it moved but he ignored me. He has a drive with two cars so could have made room for the van but instead mothers with pushchairs and old ladies walking sticks had to walk in the road to get around. Selfish and dangerous

@BiggtimeAudio @LBRUT Apologies, please can you instead forward your original email to "customer.services@richmond.gov.uk" so that we can see the details and escalate appropriately. Thanks. ^CM

@LBRuT_Help @LBRUT Apparently I cannot DM you because I do not have premium Twitter account, or some such.

Seriously @LBRUT? Your contractors re-laying pavement have just cut through my internet cables so I have no internet or landline now!

@BiggtimeAudio @LBRUT Hi there, I'm sorry to hear that you have not had a response yet. If you would like us to look into this for you, please DM us with your details and when you sent the original email so we can chase it for you. Thanks. ^CM

@LBRuT_Help @LBRUT So, still nothing to say for yourselves @LBRUT @LBRuT_Help ? Failure to meet your own service levels. Failure to respond to a resident who pays you a huge sum every month? Utterly unacceptable.

@LBRUT @BiggtimeAudio Hi there, we are very sorry to read this. We recommend contacting trafficandengineering@richmond.gov.uk to report this directly to the team to have this matter looked or alternatively we can contact them for you however please DM us with your address and contact details. ^CY

@BiggtimeAudio Hi there, I'm really sorry to hear this. @LBRuT_Help could you please help?

@SaveLBRuT Hi Darren, We are very sorry to read the issues regarding the Richmond App. We will report this separately to ensure this is looked into. ^CY

Hi Richmond Council Help, too slow. I have gone direct to Highway Operations & Street Scene / Waste & Recycling. Why are numerous reports submitted via the Richmond App not being actioned? This relates to fly tipping, dog fouling, street litter, broken pavements etc. Your reporting system is broken.

@LBRUT @LBRuT_Help Reported several times over many months. Water leakage / street litter. Why no action? Adjacent to Sainsbury’s petrol station, Lower Mortlake Road. Typical @Gareth_Roberts_ @TRLibDems inability to deliver even the most basic of services, whilst hiking council tax.

@SaveLBRuT Hi Darren, please can you provide a recent reference number for this report? ^CY

@LBRuT_Help ?

@ban_facetime Hi there, thank you for bringing this to our attention. We have reported this to the parks team to have this looked at and resolved as soon as possible under reference: FS828094882. ^CY

@LBRuT_Help I don’t know if this is your patch, on the Cranford Way playing fields, broken fence onto open water and a line bike of course

@Zerobobb @LBRUT Hi Tim, was this reference number for an online enquiry? As we would not be able to see the contents of this. I recommend contacting wasteandrecycling@richmond.gov.uk to have this looked at however if you have made an online enquiry this will go directly to them to respond. ^CY

@LBRuT_Help @LBRUT Hi, it's the Vanquish Close estate at TW2 7AN. I have. Reference number 'FS-Case-822489619'.

@LBRUT Bin men left our recycle bin tipped over and without a wheel. Expect better service given the astronomical council tax bills,

@Nico2lette @LBRUT @Gareth_Roberts_ Hi Nicolette, sorry to see this. Thanks for making us aware, I've logged it under ref FS823706946. The team will investigate and clear this ASAP. CM

Plz note @LBRuT_Help @LBRUT @Gareth_Roberts_ The plastic bin liner broke………. Bus stops L Mortlake cemetery….mortlake. You can access by vehicle if you use your brain. Boat race ahead.

@escapeman @LBRUT @MichaelButlin Thanks for your response, apologies. I can see the report that was raised on Friday, please note that our response time is two working days. If you don't hear back from your complaint by this afternoon, please let us know so that we can escalate it for you. Thank you. ^CM

@LBRuT_Help @LBRUT @MichaelButlin I can’t DM you as I’m not a verified user - it’s Twickenham House, TW1 4BH

@LBRuT_Help @LBRUT @MichaelButlin This block of flat’s food waste hasn’t been collected in Twickenham for months despite numerous complaints - what’s going on? Ironic with the new food waste rules coming into force today:(

@stephenferns Hi Stephen, sorry to see this. I've raised this with the team under reference FS813851808. This will be cleared as soon as possible, thanks for making us aware. CM

⁦@LBRuT_Help⁩ Dumped in Sheen Common by Kings Ride gate 🫩

@StevoLaughton Hi Stephen, sorry to read this. Thanks for making us aware, I've raised it with the team under ref: FS813849839 which will be completed ASAP and within 24 hours at the latest. Thank you. ^CM

@LBRuT_Help there is a lot of litter scattered across the riverside path near Warren gardens this morning (where a selfish dog owner has also failed to clear up a large 💩 in the middle of the path); and also across the lower end of Twickenham Church street.

@ambi_valenced Hi there, sorry to see this. Parking enforcement issues can reported directly to the team on 020 8744 0462. Thank you. ^CM

@LBRuT_Help how is it ok for massive school coaches to park on the new and improved double yellows,?

@GMonaha @LBRUT @sarahjolney1 We can only advise on this via twitter. We recommend raising this as a complaint directly to the trees team. ^CY

@LBRuT_Help @LBRUT @sarahjolney1 Why?

@LBRUT @LBRuT_Help @sarahjolney1 Scheduled chop April but 🪾🪾 in Church Walk almost touching our heads. Bad fall recently 🙏to loose paving stone & do not want eyes/sight affected by low-hanging branches. Trees on private property done already.

@ChristChurchTe1 Hi there, thank you for bringing this to our attention. We have reported this to the highways team to ensure this is made safe and repaired as soon as possible under reference: FS807582291. ^CY

@LBRuT_Help Teddington, junction with Cambridge Road