LG UK Customer Care

@Mogambomama Good Morning, Thank you for reaching out. I apologise for the inconvenience caused. To assist you more effectively, please send us a direct message with your order number and the email address associated with the order. Kind regards, Josh | LGUK Care

@OneScotty2Hotty Good Afternoon, I'm sorry to hear about the issue with your television. To better assist you, could you please send us a direct message with a photo of the entire screen demonstrating the issue? Kind regards, Josh | LGUK Care

@LGUKCare Disappointed that my 4 year old OLED55CX5LB has developed the well known 'green blob' panel fault. For a premium £1,800+ TV to have such a major hardware defect already is unacceptable. What are the next steps for a repair or panel replacement? #LGTV #GreenBlob #OLED

@kgm313 Good morning, I'm sorry to hear about your experience. To better assist you, please send us a direct message with your order number and the email address associated with the order. Thank you. Kind regards, Josh | LGUK Care

@LGUKCare LG cancelled my order claiming I “refused delivery” — but they never dispatched it. Stock is still available, just at a higher price than what I paid. Completely unacceptable service.

@tvproduceruk Good Afternoon, Thank you for choosing LG for your TV. About your concern, please do send us a direct message, so we can raise it as a suggestion. Thank you. Kind regards, Cy | LGUK Care

I love my @LGUK OLED. Fantastic picture quality/connectivity. But. Why I shouldn't be able to turn off DolbyVision (& HDR) if I want to? Especially with built-in apps. Why isn't that a feature @LGUKCare? Many streaming shows are too dark to watch in DV. eg CROSS on @primevideouk.

@HannahBaker82 Good Afternoon. I'm sorry the stand is currently not available through us, but you may check with local store or 4LG. Thank you. Kind regards, Cy | LGUK Care

@LGUKCare Thank you. Are you able to send me the link for the parts i'm struggling to find them

@LGUKCare Hi I have an LG 50UH635v TV. We want to change the TV stand but can't find the legs which came with the TV. Please can you assist me so I can purchase some replacements. Thanks

@mchu5pwp Good Afternoon, I'm sorry for the inconvenience you have experienced and thank you for bringing this to our attention. Please do send us a direct message to further assist you with your concern. Thank you. Kind Regards, Cy | LGUK Care

@LGUKCare I've tried to raise a support email from your site. It's failing across three different browsers so it's clearly broken. Your WhatsApp bot is going round in circles. Please raise a formal complaint on the above. Also how do I request help for my support issue?

@HarveyWoodphoto Good Afternoon, Thank you for bringing this matter to our attention. To further assist you, please do send us a direct message. Thank you. Kind Regards, Cy | LGUK Care

@LGUKCare Hi. You need to address why the FreeSat guide on your TV's takes up to 30sec to load and populate. Doesn't happen on Freeview which I have upstairs. Your (all too frequent) updates could fix this easily but you dont. 10K of TV RAM mem could sort this annoying nonsense.

@mossunited2024 Good Afternoon, I'm sorry to hear about your experience, and thank you for bringing this matter to our attention. To better assist you, could you please send us a direct message with the case number and your email address? Kind regards, Josh | LGUK Care

@LGUK not a good look .... exploding plug from a lg washing machine . Near electrocution, after technician came and repaired machine

@bendymarsh Good Afternoon, I'm sorry to hear about your experience. To better assist you, could you please send us direct message with the case number and the email address? Kind regards, Josh | LGUK Care

. @LGUK @LGUKCare your ‘UK’ customer service been appalling, disorganised, incompetent! Our washing machine, under warranty, broken over 6 weeks!! Clear problem. 3 engineers (arranged via Romania), wrong parts, loads calls to Korea, told today, on your system its fixed! APPALING!

@aitkin76164 Good Afternoon, I'm sorry to hear about your experience. To better assist you, could you please send us a direct message with the case number and the email address? Kind regards, Josh | LGUK Care

@LGUKCare Hi chasing an on going washing machine problem and getting nowhere in 4 weeks. Pacifica are no help Do you have a complaints procedure?

@SC00TER_2026 Good Afternoon, Thank you for reaching out. To assist you better, could you please send us a direct message with the full model number and serial number of the television? Kind regards, Josh | LGUK Care

@LGUKCare are there any plans to add @Freely_tv to your smart TV’s?

@Jasperj30Mel Good Afternoon, Thank you for bringing this matter to our attention. To better assist you, could you please send us a direct message with the full model number of the television? Kind regards, Josh | LGUK Care

@aycavc Good Afternoon, Thank you for bringing this to our attention, and I apologise for the inconvenience. To better assist, could you please DM us with the full case number? This will help me look into the issue more effectively. Kind regards, Josh | LGUK Care

@LGUKCare Delivery refused due to a “6-hour rule” that was never communicated. No fridge delivered, no collection, and we were left without a fridge for 10 days. Issue not resolved yet! Had to buy the same model again at a higher price. Very disappointing service.

@thaljaste Good Afternoon, Hi there, sorry to hear this is happening. Are you able to send us a DM with the full model number, so that we can take a further look into this for you? Sincerely, Josh | LGUK Care

@LGUK Hello! @LGUK HDMI ports are still buggy on latest webos25 on G4 model. Constantly showing no input signal wallpaper when switching HDMI devices (Apple TV etc.) HDMI-CEC functionality is also buggy after latest update - not switching off the devices etc. Fix the software please!

Fill your home with vibrant colour. Every pixel is brought to life with LG OLED. It’s more than just a TV.

@LeahButterflies Good Afternoon, I'm sorry to hear about your experience. To assist you further, could you please send us a direct message with the case number, email address, and the surname linked to the account? This will help me support you more effectively. Sincerely, Josh | LGUK Care

@LGUKCare got a washer/drier under warranty thats no longer working and hasn't been for 2 weeks now. 2 visits from your repair company already and its not been resolved. Another visit due on 3rd. Desperate for a working washing machine in a household with a toddler! Help 🙏

@Scotsvix Good Afternoon, I'm sorry to hear about your experience. Could you please send us a direct message with your concerns? We will be happy to assist you. Sincerely, Josh | LGUK Care

@LGUKCare when does your live chat finish? I’ve been on hold for 20 minutes already. Think I’ll buy with a different manufacturer. This is stupid. It’s a basic question not covered on your site? 🤷🏼‍♀️

@jonthejailer Good Afternoon, Hi there, thank you for bringing this matter to our attention. Could you please send us a direct message with the model and the serial number of the television? Sincerely, Josh | LGUK Care

@LGUKCare hi there. MLB.tv won’t log in on your tv. Help.

@kickestar Good Afternoon, I'm sorry to hear about your experience. Could you please send us a direct message with the order numbers and the email address associated with the order? This will allow me to review the details for you. Sincerely, Josh | LGUK Care

@LGUKCare hi I tried to buy a tv yesterday online but something happened with your website and 2 orders were created. I need to know status of the orders before placing the order again. Your whatsapp support team are not even responding

@aftertheflood_ Good Afternoon, Thank you for bringing this matter to our attention, and I apologise for the inconvenience caused. Could you please send us a direct message with the full model and serial number of the television? We will be happy to assist you. Sincerely, Josh | LGUK Care

@LGUK @LGUKCare Hi Love my OLED, and just recently started to use LG Channels However there's a really annoying bug/ feature. My only traditional input is satellite. No antenna(aerial). It seems LG Channels is piggy backing the antenna as an input. 1/3