Louise

@mtnug Good afternoon I called MTN customer care and was informed that it's a general problem affecting MTN Internet fibre customers in Kyaliwajjala. I was informed that it will be fixed by today.

@LMnassuna Y'ello esteemed customer. That is unfortunate. Please confirm; • WakaNet Fiber number • An available alternative contact number Kind Regards, MTNAndrew

@mtnug good morning. My wifi router has a red Loss of Signal light since Sunday evening. Same thing happened on Saturday morning I called and it was fixed in the afternoon. I have no Internet and yet my subscription is still valid.

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@Therapyquotes_ Amen

@nwscug we have a burst pipe. Kimbejja below Little Rina at the cctv camera junction, down the road where they are building apartments. Please help.

@UmemeLtd we cannot buy yaka. This seems to be a recurring issue.

@UmemeLtd good morning. Problem loading yaka units.

@UmemeLtd I bought yaka units an hour ago and got this message from MTN: You have paid UGX 5,000 for UMEME at a fee of UGX 600.00. Account Number.: 14381723106. New balance is UGX 16,568.56. ID: 26527514905. But no units to load. Please help.

@UmemeLtd good morning. We have no electricity in Kimbejja, kyaliwajjala. Is it because of the downpour?

@mtnug It's okay I used *165# to send and it worked. Thank you.

@LMnassuna Please DM your phone number and share the error in writing not a screenshot.

@mtnug hello. Is there a reason I can't send money to an MTN number? I have paid the water bill but the transaction to the phone doesn't reflect even after the app says successful.

@mtnug I can't screenshot the message as it says 'for security reasons' Maybe I should use the *165# instead of the app? Sorry that just occured to me

@LMnassuna Hello, sorry about that. Please DM the affected number and error response received when you try to send money for better assistance. #mtnugcare>Naboth

@UmemeLtd Good evening @UmemeLtd. This issue had been solved in the morning but it has happened again. No electricity at the moment yet shops 100 metres away have electricity.

@LMnassuna Sorry about that state of power, let us have this handled under reference 497443-G. JN

@UmemeLtd good evening. Our part of Kimbejja kyaliwajjala has no electricity and yet everyone else has. It went off 30 min ago. 04264024094. Please help. Thanks.

@UmemeLtd Problem has been solved by the team on the ground. Thank you so much.

@UmemeLtd Problem has been solved by the team on the ground. Thank you so much.

@UmemeLtd Account number 04264024094. Kimbejja road the junction near Little Rina Primary school. Where there is a CCTV camera

@UmemeLtd Good morning. Electricity came back last night but it's not strong enough for appliances. My number is 0772 350306.

@UmemeLtd Power is still off.

@UmemeLtd Good morning. Is there a scheduled shutdown today at Kimbejja, Kyaliwajjala?