LOOP - Discover, Pay, Grow

@KingPyegonn We are currently experiencing delays with transactions but are working to resolve the issue. We regret any inconvenience caused. ^BM

@LOOP_KE hi, please expedite the issue in your DM

Good afternoon @Gw_bonnie , thank you for reaching out to us. We regret the inconvenience. To help resolve this, kindly try switching from Wi-Fi to mobile data, then attempt to log in again. This often helps clear temporary network-related issues. If the issue persists after trying this, please let us know via DM we are here and ready to assist you further. ^DJ

@LOOP_KE I have been getting unable to complete this transaction error everytime I try to login, kindly help

To everyone showing up, putting in the work, and move smart, Happy Labour Day. #labourday #WhyWaitLOOPIt

Hello @Moseshuez, thank you for your continued patience. Today being a holiday, rest assured, your issue is a priority to us and will be fully resolved within 24 working hours, as previously communicated via DM. We appreciate your understanding and thank you for being a valued member of the LOOP community. ^CW

@LOOP_KE 24Hrs are over kindly.

Connect your bank cards to LOOP and move money instantly. No delays. No hassle. Just smooth and easy transactions when you need them. Link your card now. Download LOOP Today. Why Wait? LOOP It! #WhyWaitLOOPIt #linkedcards #digitalpayments

@crunkwiz Hello @crunkwiz, thank you for reaching out to us. We regret the inconvenience caused.Kindly share the details of the transaction via DM for further checks and assistance. ^JW

@Moseshuez Your account has been inactive for an extended period and is now classified as dormant, which limits transactions. We are in the process of reactivating it, and this may take up to 24 working hours. We appreciate your patience during this time. ^BM

@LOOP_KE Check DM

@oluoch_mau74510 @oluoch_mau74510, we confirm that we have engaged via DM. ^LL

@LOOP_KE Please help me,I have sent several sms but am not helped

Don’t just upgrade, upgrade the smart way! Enjoy 5% off the Samsung Galaxy S26 series at Binligadhi, Malindi, exclusively on LOOP Discover. Got a LOOP FLEX limit? It deal is even better! When you buy now and pay later with your LOOP FLEX limit via LOOP DISCOVER, you get a free Samsung watch or Samsung ear buds! Your next phone is one tap away Why Wait? LOOP It! #LOOP #WhyWaitLOOPIt #SamsungS26 #Samsung

@DeTigerFello Hello @DeTigerFello, thank you for sharing your experience, and we sincerely regret the inconvenience caused. We understand your concern regarding the repeated account blocks. Kindly let us know your concern via DM so we can assist you promptly. ^CW

@Gichui_Dennis @LOOP_KE True. They recently did this to me. 'Blocking my account more than one times in a day' that's when i knew something was wrong and logged out.

@NCBABankKenya do you recognize this app and approve it as your own and safe to do mobile money transfer and banking.?

@Gichui_Dennis Hello @Gichui_Dennis, thank you for reaching out to us. We regret any inconvenience caused. Kindly share with us your concern via DM for further support. ^CW

@LOOP_KE @vincentmunenek

Hey @LOOP_KE , you need to remove this feature. Updating iOS version i get this? Same device? Will i be calling every time there’s iOS version update?

Hello @_0xc3_, thank you for reaching out to us. We really appreciate your loyalty — 5 years means a lot to us. We completely understand how stressful and frustrating this is, especially when it's your salary account. That's not the experience we want for you at all. Kindly share with us your LOOP registered phone number via DM for further support. ^CW

@LOOP_KE I have been using Loop for over 5 years and then all of a sudden you are saying my KYC is not valid. I am at your offices with my valid ID na bado someone is not approving. That is my salary account bana. Can you sort this right now

@oluoch_mau74510 Hello @oluoch_mau74510, thank you for your response. We confirm we are engaging you via DM. ^CW

@LOOP_KE I called the customer care to unlock my password.but they changd it and now am getting this error when am prompt to changeto another password.plesse help me.my number is 0106009019

@PkoorL Please confirm the most convenient time to call you during the day for further assistance. ^BM

@LOOP_KE I need helo with my account. I can't access I cange my password amd lost a device

@NCBABankKenya hello i changed my device long a go and foegot password. I have been trying to login back to loop but it says device was changed. I also forgot my password. Can you help ama nitembeze miguu

We have engaged you via DM on how to proceed with the change of your registered line. Should you have any other questions or concerns, please do not hesitate to reach out—we are always on standby to assist you. Thank you for banking with us. Have a good afternoon. #WhyWaitLOOPIt! ^CW

@loop_ke hey 👋 there is a case whereby the number which I registered with on my loop acc got fully closed by safaricom , I need to change the number and put a new one in my acc, which protocol should I follow?

@rai_samura96956 Hello @rai_samura96956, thank you for reaching out to us. Kindly confirm via DM whether we can reach you on call on your registered line for further support. ^CW

@jovial_brownz @jovial_brownz, thank you for your response. Kindly retry engaging us via DM. ^CW

@LOOP_KE Hi, I'm still no able to access you via dm

@LOOP_KE hello there is something I would like to communicate to you via dm kindly follow me back so that I can access you via DM

@micassa2025 Hello @micassa2025, thank you for reaching out to us. Kindly allow us check and revert. ^CW

@LOOP_KE have been following up reversal to a transaction for 7 days now and no feedback. Please assist. You have successfully sent KES.53,585.00 to CAROLINE NKATHA MURIUNGI-436106. LOOP Ref NHE7APSCM4X3, M-Pesa Ref UDIBY1FO0U on 18/04/2026 11:23:22.

@DeTigerFello Hi FellMercs, thank you for reaching out to us. Yes, LOOP is an NCBA Bank product. ^BM

@NCBABankKenya @LOOP_KE Ni yenyu, sindio.?