Larson Storm Doors

@Panesam Hell Sam - please send us a private message with your request. twitter.com/messages/compo…

@LarsonDoors the window lock on our door is broken. Where can I order another one of these?

@lauren_sheible Hello Lauren - we are happy to help. Please send us a private message with details of your concerns and we will follow up with you to assist. twitter.com/messages/compo…

@LarsonDoors our storm door just decided it was not going to keep the glass up anymore. Therefore no glass and no screen at the top. How does this happen?!?! That thing was expensive!!! And funny how the place we purchased it from has no paperwork on it!

@ghubbard18 Hello Gary. We are unsure why this would be happening unless the number is being entered incorrectly. It should be entered as 59018032.231251013 with no extra spaces or punctuation or characters. Please try again, and if you are not successful, please send us a private message. twitter.com/messages/compo…

@LarsonDoors Can you explain to me why the registration page that I reached via the QR code is not accepting my product code number? 59018032.

@Sellmydata2 Thank you for reaching out. If you would like to discuss further, please reach out at your convenience. Our phone number is 800-352-3360, and we are open Monday-Friday 7:30am - 4:30pm and Saturday 9:00am - 2:00pm Central time. (Holidays may affect hours of operation.) twitter.com/messages/compo…

@LarsonDoors Do not buy these doors. I bought a platinum door and the stopper failed. They then hide behind a warranty saying they will not help you. Save yourself some headache and do not give this company your business.

At Home With Gary Sullivan talks Platinum storm doors, Scenix porch windows, storm windows, and Brisa retractable screen doors with Mark Popowski, LARSON Director of Business Development at the Do It Best Market this past weekend. hubs.ly/Q01m4JBF0

@walls_a_t5 Thanks for reaching out! Our Consumer Service team would like to hear more. If you would like to discuss it, please direct message us your contact information so we may reach out. Thanks!

@FyponDesign what’s up with your customer service!!!! Let me guess off shore. 👀 Is this acceptable quality for special order items. 3 of my 5 items were Damaged!

@warmsnowman831 Hello Joshua - we see you were able to call in and speak with an agent after you had the online conversation, and that the phone agent was able to place an order for the parts you need to get this taken care of for you. Let us know if we can be of further assistance. twitter.com/messages/compo…

Anyone have a rep for @LarsonDoors ? I have a brand new one with a broken latch out of the box and the online help just wants to argue about it. I need to figure this out

@CErinSNC Can you please send us a private message with your contact information, so that we can assist you further? twitter.com/messages/compo…

@LarsonDoors Nice try. These doors are on different homes 100s of miles from each other, so to suggest the same environmental factors affected all 3 doors at their same ages makes no sense. Also, I don't see anything in the warranty that says it only covers manufacturing defects for one year.

Consumer Alert: @LarsonDoors knowingly sells defective products. My THREE very expensive storm doors all failed in the SAME way within a FIVE years. Their response? "Our warranty doesn't cover that." #SCAM #FRAUD #ConsumerProtection

@mikegntn Hello Mike - we are sorry to learn of the shipping damage. Please reach out with your order number. If we can do something to expedite it, we will. Our phone number is 888-646-5354. Hours: M-F 7:30am-4:30pm, Sat 9:00am-2:00pm CST. (Holidays may affect hours of operation.) twitter.com/messages/compo…

@LarsonDoors Not real happy with Larson/Pella at the moment. I threw a rock while weedeating on 05/29 and shattered the glass insert in our Pella storm door. Ordered a replacement online on 05/30. Replacement arrived on 06/07, but was damaged in transit. Chatted with your support on 06/07, they issued a warranty claim. Went to the local Pella showrooom, they took my info and referred me to their service department. Heard from Service dept on 06/11; I sent the warranty claim info over via email. Heard back from them on 06/13, they state that my replacement is estimated to arrive sometime after the 4th of July. We've been without a storm door now for over a month. My wife in particular is very frustrated with the situation, especially having to wait going on 3 weeks for a glass insert. My warranty claim # is WQ566167.

@wolfdawson You can also view a video of how to locate this on our website at youtube.com/watch?v=vxkBJz… twitter.com/messages/compo…

@LarsonDoors Is there a way to buy replacement parts? I need the little piece of vinyl that snaps into the frame to cover up the screws

@wolfdawson Just open the storm door, look where the hinges are, and you should be able to see a small sticker with the REG#. See this link, parts.larsondoors.com/online/ for help in finding the registration number. If you see an 'SO' number, please include that as well. twitter.com/messages/compo…

@wolfdawson Hello Dawson - please send a private message with a description of what you need, as well as the registration number from your door. twitter.com/messages/compo…

@jimjohnson0723 Our Customer Care team would like to reach out and learn more about your situation. Can you please send us a private message with your contact information? Thank you. twitter.com/messages/compo…

@LarsonDoors, you stink. Your warranty only covers parts? I have to install the broken sliding screen? Next door will be a Champion.

@voegelemc Please reach out at 888-483-3768. We want to hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.

@LarsonDoors Is this the quality Of your products these days? Rethinking what brand to go with for next 3 storm doors. Now I have a scratched up door and also the directions are junk for a lot of the process

@chazmn78 Thank you for your suggestion, Charles. We will keep that in mind as we imagine future products. twitter.com/messages/compo…

@LarsonDoors People, your 1/2 sliding window & screendoor should have a holed screened top vent (at very top for southern exposure). Door causes a vacuum on exterior house door because of seal & sun, heat. Pulling off exterior home door thresehold weather stripping at bottom.

@AshinRangani Hi Ashin, Thanks for reaching out! At Larson, we work with storm doors, but our friends at Yale can help! They can be reached at 855-213-5841 or support@yalelock.com.

@FBIN_News @LarsonDoors @BrookingsHFH Yeah I’m gonna need some help. I have a Nest system with Yale locks that have gone defective. We purchased another one in March and since then has died repeatedly and are told there is nothing you can do I have to buy a new one. This is unacceptable.

Last month a team of @LarsonDoors associates volunteered with @BrookingsHFH to take on some landscaping work. Armed with tillers, rakes and shovels, volunteers spent the day preparing and seeding the lawn. Nice work, team!

@MissDiannaZ Yay Auggie! She's very sweet. We are sure she and Oden will love their new door. Thank you for sharing such a fun video story with us!

⁦@LarsonDoors⁩ just a shout out to thank Larson for sending us new door closures! Without having to buy new ones, we used the $ and bought our neighbors a new Larson storm door complete with a doggie door! Auggie doggie is blind but with the help of Oden, she nailed it! 😀

@MissDiannaZ Hello Dianna - Our Customer Care team would like to reach out and learn more about your situation. Can you please send us a private message with your contact information? Thank you. twitter.com/messages/compo…

@LarsonDoors Hey guys! How about answering your phones and our emails regarding the crappy tradewinds doors we bought @Lowes ? The door slams shut and are now injuring my family! We already replaced the hidden door closers on both doors and one is failing already! $1000 per door!

"It's the first day of autumn! A time of hot chocolatey mornings, and toasty marshmallow evenings, and, best of all, leaping into leaves!" - Winnie the Pooh

@ms79ta Hello Gina - Thank you for reaching out about your experience. We appreciate your feedback regarding the issues you have experienced. We would like to hear more detail of the situation. If you'd like to discuss it with us, please send us a direct message, so we may hear more. twitter.com/messages/compo…

@LarsonDoors Tried to talk to someone today through your 888-483-3768 number and was told by a recording no one could take my call and hung up on. Getting new windows put in next week and was set on one of your doors. Guess I'll buy somewhere else. That's crazy.

@sripvw Awesome, glad to hear you love it!

Our new Larson platinum door is fantastic. Very solid and a breeze to install!!