LastPass Support

@alpenvrouw Hi there. If you're having difficulty logging into LastPass, were you able to find the options for account recovery in our support center? support.lastpass.com/s/document-ite… ^AC

@PeterRalphBooks @LastPassHelp I agree. I work in different places in Europe. Suddenly that is a problem. I cannot access my account.

🚨 Heads up: A new phishing campaign is circulating that uses fake forwarded emails to spark urgency and trick users into entering credentials on lookalike login pages. Keep an eye out for odd senders or unexpected prompts. Stay up to date on our blog: blog.lastpass.com/posts/march-20…

@Yorkie71 Sorry you were targeted, Martyn. Be cautious of any email requests from companies you associate with where you did not initiate the contact. ^AC

@LastPassHelp @Kristerols Just had the same.

Did I just get a phising attempt disguised as an informational warning against phising attempts claiming to be from @LastPass? "Please click this button" looking mighty suspicious..

@datsquire Thanks for the suggestion, Devin! We do appreciate the feedback.

@LastPass Or hire me on a short contract and I'll do it. Love your app, and token auto fill would be a game changer

@LastPass assign one of your engineers to use Fable or sol to add an MFA authenticator with token generator into the LastPass so I can get rid of Authy or Google Authenticator

@CrystalTaggart Are you able to send over a Direct Message with the device, browser and steps you take to log in? If so, I will switch over to gather the environmental factors. ^AC

@LastPassHelp @LastPassHelp - I tried & got an error several times. I was just now able to do this after logging in AND verifying AGAIN that it's me AND getting kicked out and logging in again to both the browser AND the plugin. Can you fix the "yes it really is me"? This is getting annoying.

hey @LastPassHelp and @X - can y'all PLEASE fix your passkey support? I somehow set up 2 passkeys in lastpass, can't delete one that is bad, couldn't select the correct one (only the bad one showed up) and spent like 45 minutes trying to login. Like seriously. My time is valuable and you owe me a bunch of money for what I burned with your terrible quality. (And this is the 5th time I've encountered this so the pain has just gotten to be too much and now it's time for a rant.) Please fix your software. You should be embarrassed to call yourself FAANGS and deliver this level of quality. hey @grok - can you please write a user story for these guys: "As an X user, I'd like passkey setup to work seamlessly with lastpass". "As a lastpass user, I'd like to be able to delete passkeys that were set up incorrectly." Can you also please research best practices for implementing passkeys for them [because clearly their teams don't know how and didn't test their software]? Here's my link if you want to reimburse for my bug report and all my pain and suffering that was caused by your crappy interface. You are welcome. Please weed your software garden. They are infested with bugs all over the place. buy.stripe.com/00wcN76R1auE8f…

@debmowry I'm sorry if the ID verification process seems challenging. It sounds like you've contacted Customer Support to request account status update, where we require some account details to determine your authenticity. Feel free to DM me if you get stuck. ^AC

@LastPass sucks. They ask for way too much information after getting a verification code via both email and phone. How is somebody who can't remember their password going to remember how many accounts they have in LastPass?

@richard_parris Hi, Richard. There are ways you can customize subdomain credentials within the LastPass Vault itself. Paid subscribers may click "Contact us" anywhere within support.lastpass.com. You may search the Community and comment or create a new idea at community.lastpass.com. ^AC

@LastPassHelp what's with the abysmal support for subdomains? And the even worse experience trying to interact with the company? Is it possible to post a feature request some place without getting the run-around?

@mavriksc Hi Sean, Thank you for sharing your feedback, for websites that use different credentials on different subdomains (app.company.com and admin.company.com) You can create separate entries by saving each login with its specific URL. DM us if you need further assistance

@LastPass seems there are sites that have a different pw for each subdomain. not a way to save them as new in LastPass. get on that please you dont really do anything new do you. maybe do this

@SamsaraBLVG Hello @SamsaraBLVG, We apologize for any inconvenience this may have caused. Please send us a direct message with the email address associated with your account, and we'll be happy to assist you further.

@LastPassHelp I cancelled this right away because I had difficulties using. Today I get a renewal notice, I never got my money back. Support is jumping through hoops so I tried asking community 🙄

@ABillaudet63 Hi, Antoine. Please check your DMs for next steps. ^AC

@LastPassHelp Hello, I know my master password but your system is blocking me with a device verification email. My email provider (Free.fr) is blocking your automated emails. Also, your web support form is crashing with a "null object" error. Can you help me?

@brbailey2010 Hi Bryan, I apologize if we bill you unknowing, please send us a Direct Message, so we can look further into your billing status. ^HC

@lastpasshelp you have fraudulently charged my wife last two years even though she cancelled her account. She no longer has access to the email so cannot login. The only help is a particularly obtuse and unintelligent bot. Please advise how you will resolve this with refund,

@pinkfranken If you've already unsubscribed through that link, please send over a Direct Message with the affected email address should you receive any further, unwanted communications. ^AC

@LastPassHelp This has been going on for years. I can’t get you guys to delete my data.

@LastPass @LastPassHelp is so awful, I deleted my account years ago after the first data breech. But they still send me spam email that I can't unsubscribe from because I no longer have an account. Just awful

@yieldsage I'm sorry for the frustrations recovering your LastPass account. If you need direct guidance on next steps for adjusting your account, feel free to send a Direct Message with your login email and change request. Thank you, ^AC

I’ve figured out @LastPass’s business model: make it nearly impossible to cancel. You have to jump through hoops just to recover your account so you can cancel. Meanwhile, this is the same company that got hacked and exposed customer vault data. No phone support. No straightforward cancellation. Just friction by design. There are far better password managers. LastPass is complete trash.

@rochdaniel Hi, Daniel. If you didn't find what you were looking for at support.lastpass.com , feel free to send a Direct Message with your account email address. ^AC

@LastPassHelp i'm having trouble loging in. It wants me to reset my master password every time. Can you help ?

@esa_was_taken Hi, Esa. I believe the login message you are referencing has two possible meanings. If you'd like confirmation of which status you fall into, please DM me the login email address. ^AC

@LeimrothScott @LastPass i keep putting it off but then LastPass kicks me right in the fucking balls again and i want to burn the whole thing down

@LastPass you stupid cunts why the FUCK wont the browser extension allow me to login (bitches about an email being sent) but login on my phone works FINE why THE fUCK am i spending my morning on YOUR bullshit again

@sjgoedecke @LastPass Hi, Sean. If you still need a hand, send over a Direct Message with the affected login email.

@LastPass @LastPassHelp My friend is a paying customer and after a phone factory reset can’t access her account, and the help phone number goes to a company that no longer works with LastPass. Is there truly no way for a paying customer to get help?

@MichaelTwow2du @LastPass If you can't access the account email, can you create a temporary trial account with an email you can access? ^AC

@LastPass Yes I've tried that but it wants to verify me by sending a code to my email - which I can't get into because my email password is in LastPass @LastPass @LastPassHelp

@LastPass I'm a paying customer unable to access my vault because my phone died. I can't even contact any of your support options without logging in which is wild because that's what I need help with! Can someone help? I had to create this twitter account to hopefully reach you

@trycatchfinl @LastPass Thanks for the feedback. With regards to the authorization behavior, can you DM me the operating system and web browser in use? ^AC

@LastPass LastPass requiring me to relogin to LastPass when I need to login quick somewhere.

What’s your biggest password frustration at work? 👇