LastPass Support

@RogerDeReu Please send a Direct Message with the details of your device, web browser and LastPass version so we may troubleshoot further. ^AC

@LastPassHelp I get the same error when I try to manually add

@LastPassHelp What's up with this? I'm a paying customer, this is Brave browser

@hussein_builder Thanks for the feedback, Hussein. Accessibility is one of LastPass' primary goals, and we take all ideas into consideration. ^AC

@LastPass @LastPassHelp 🤨

Who’s are the idiots at lastpass that decided that they were going to use a custom font for just the password in their iPhone app would make their “1”s look like “L” ? 🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️

@mmburnside2000 Hi, Michelle. Since the problem began have you performed a full re-install of the LastPass app on that device? ^AC

@LastPass you software sucks all it does is bombard every single page and I’m on it doesn’t even save it. There’s so many errors I mean, what a joke I’d actually pay to have you know near any of my passwords anyway it pays for this must be idiotic.

@thetaeo Hi there. Feel free to send over a Direct Message with your account email address for a status check and login options. ^AC

@LastPassHelp are being incredibly silly. Keeping me from logging into my own account because I'm trying to do it from Nigeria. Not even sending me an OTP for a password reset. Incredible levels of foolishness.

@WaldoInSC I'm sorry, Barry -- I don't seem to have any record of your X account sending any messages besides this one. Could you please DM me the email address associated with the LastPass account? ^AC

@LastPassHelp I reached out for help getting into my account yesterday and still haven't heard from you. Do you not care that a paying customer can't use the service? Either respond to my desperate request for help or my next outreach will be for a refund.

@heavyswitches Hi, Mike. Let's please try to stick to the Direct Message in case any sensitive info needs to be passed along. ^AC

@LastPassHelp Yet I never signed up for a Premium trial.

LastPass converted my free account into a premium "free trial" account without my knowledge or consent. That free trial apparently ended, so all my passwords are locked up unless I pay. I can't get help from LastPass unless I pay. Guess what? I'm not going to pay.

@heavyswitches Customers who are locked out may also use the Request Help button here to receive an email follow up: support.lastpass.com/s/document-ite… ^AC

@LastPassHelp Is there someone else I can contact if you don't have the ability to help?

@heavyswitches Hi, Mike. While we cannot grant access to any account ourselves, I can help confirm your account options if you'd like to DM me the login email address. ^AC

@lastpasshelp will you help me?

@PeterRalphBooks Hi, Peter. Please double check your DMs. I can resend if needed. ^AC

@LastPassHelp I messaged you as requested but no response?

🚨 Heads up: A new phishing campaign is circulating that uses fake forwarded emails to spark urgency and trick users into entering credentials on lookalike login pages. Keep an eye out for odd senders or unexpected prompts. Stay up to date on our blog: blog.lastpass.com/posts/march-20…

@PeterRalphBooks I can help confirm the account status and next steps to disable the renewal if you'd like to DM me the email address you think it's registered to. ^AC

As I'm sure you know the prompts are useless. Yesterday on support I said something like: "I cancelled my subscription over six months ago but you just debited my credit card. Presumably the account is still open. I can't remember my password so I can't access it. I want my money back and the account cancelled forever." Response SFA. Then I emailed a similar message on your standard form to sales (the only place you can email). So shonky! Response SFA. You remind me of Fox ... always open for a sale but try cancelling and it'll take a day, One word for businesses like yours that pull stunts like this. Sleazy. I have 6,000 email subscribers ... I guarantee none of them will ever be LastPass subscribers. I'll get my bank to dispute the payment on Monday ... in the meantime I'll continue to give you FREE publicity. I'm just getting started.

@Steven414070441 Hi, Steven. While we can't grant access to any account due to the private encryption key tied to every individual password vault, I can help confirm your account status if you'd like to send over a Direct Message with the login email address. ^AC

@LastPass Do not use LastPass. They are untrustworthy as hell. They have hijacked my phone and won’t give me my password to my own stuff.

Your team is using more SaaS and AI tools than ever. And let’s be honest… most of them never hit IT’s radar. 👀 Secure Access Essentials helps you spot hidden apps, control access, and make secure work simple for everyone. Learn more 👉 blog.lastpass.com/posts/secure-a…

@PeterRalphBooks Hi, Peter. While we do not currently utilize an email alias for customer support, subscribers may reach us any time by clicking Contact Us and following the prompts from any page at support.lastpass.com. ^AC

LastPass Support is an oxymoron. If you don't have LastPass, don't get it. Support on the website is totally useless, and surprise, surprise, the only way you can send an email is to "sales" using a standard form with a word limit. I cancelled my subscription six months ago when I believe my security was breached but my credit card just got debited with an annual payment. I'll get my bank to recover my money on Monday. You can't deal with LastPass. ... they are uncontactable except when you're looking to become a new subscriber. Open for sales, uncontactable for everything else. I can't get into what was my account because I have no idea what my password is/was and the reset procedure requires the opening of a new account. I've wasted two hours getting nowhere. Support should be renamed "non-support." If you're thinking of getting LastPass, think again.

@AlexZaymun34274 @LastPass Hi, Alex. Were you able to locate the recovery article and utilize our "Request Help" option? support.lastpass.com/s/document-ite… ^AC

@LastPass To get help, you need to log in — but if you've been logged out and can't log back in, you're stuck in an endless password reset loop that doesn't even work anymore. I haven't been able to access my data for three days, and I can't find any real support — just stupid bots. HELP !

@jtnssava If you continue to experience access problems, feel free to send a Direct Message with your device, web browser and LastPass app version so we may confirm the current requirements are met. ^AC

@JayB4 @LastPassHelp I can access mine through the website but not through the browser widget. What's up, @LastPassHelp ?

@LastPassHelp your Vault is compeltely broken. Doesn't matter the browser. Can't update URLs. change passwords, do anything. I'm 30 minutes from ditching Lastpass & finding a new provider. I'll be talking with my company's leadership and moving our corp account too

@DonKramerATL Glad to hear that! If those emails are not being received on time or getting lost along the way, you may also disable the security function from within your advanced account settings online. I would suggest setting up multifactor authentication first though. ^AC

@LastPassHelp I am back in. Even through it is my existing device/location, my sign-in this morning triggered the email w/ the "Verify new device or location" verification, which worked. Now looking at my emails from yesterday, that was my issue all along. But thank you for the quick reply :)

@LastPassHelp I couldn't log in using what I knew my password to be. So I did the thing with SMS and creating a new master password. Even with new master password, it doesn't work! I go through this 2x more. Now it's saying I've used SMS too many times. Please help! Please DM me.

@JayB4 I'm sorry for the frustration, Jay. Please confirm the browser's software version and LastPass version installed so that I may offer some troubleshooting steps. Feel free to DM me. ^AC

@ronenmendez Please send a Direct Message confirming the Chrome browser version and LastPass extension version installed. ^AC

@LastPassHelp The extension is not loading up on chrome browser. Shows a blank window every time. Tried refreshing. Tried reinstalling, tried logging off and on, tried rebooting the browser and MacBook. I'm on all the latest versions of software. Using latest chrome version, no betas.

Hi @LastPass @LastPassHelp - your service is not good. also - your browser extension doesn't work.