Laura Batt
11.9K posts


@LNRailway and you’ve just increased fares AGAIN??? Completely shameless. Refunds should be automatic when it goes to shit like this - stop making people go through your long-winded processes that catch people out and either have trains that run efficiently or don’t make us pay.

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@LNRailway a standing-room only, LATE train & your ticket inspector wouldn’t let me renew my railcard that had expired by ONE DAY despite already buying a ticket using it so @thetrainline your app is flawed. Had to buy a new ticket. GROW UP times are really hard have some decency
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The fact I pay £70 to get into London from Berko with @LNRailway 3 times a week and not a single train there or back is on time realllllllly makes me want to flip some tables.
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@LauraBatt22 Hi Laura, I do apologise about this, I have sent this to the appropriate department to deal with. ^GST
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Hi @LNRailway - it’s 24 degrees today and you have the heating on on the 15.20 from Berko to Euston. Sincerely, wtf? 🙂
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@VodafoneUK Broadband but we didn’t choose to upgrade. I’ve spoken to your customer services and they said it’s been done customer-wide. So you’re telling me every Vodafone customer currently has no internet? And no, I don’t have a mobile plan with you - nor is this encouraging me to get one
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@LauraBatt22 I'm sorry you were not told this. Was this an upgrade on your home broadband or your mobile? If it's for your broadband and you have a mobile number with us, we can help you with some data until it's sorted. Hamza
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@VodafoneUK why have you sent an email to all customers about a migration saying there won’t be any disruption to service when you know that people’s internet will be down for 24 hours? Customer service useless. No solution provided other than “you’ll just have to wait it out.”
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@VodafoneUK No you didn’t confirm anything. We didn’t choose to upgrade, we were told it was happening and that we didn’t need to do anything. Now I’m WFH with no internet and didn’t get any notice there would be a problem??
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@LauraBatt22 Hey Laura 👋 Thanks for your message. I can understand the importance of having your services. We do confirm the process can take upto 24 hour and this should also be confirmed on the email. Are you moving between pay as you go to pay monthly or to VOXI? Hamza
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@thetrainline I would have loved to, except your app was down the entire morning
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@LauraBatt22 Hi Laura, we strongly recommend purchasing tickets at least 15 minutes before your journey takes place. If you could pop your details in here > bit.ly/3rf0WDB and I’ll look into it for you. Thanks.
~Lorcan
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@thetrainline app won’t let me checkout on my tickets and I’m already on the train 🙄 can someone help me purchase my tickets please?

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Feel for the driver of the 7:30 from Berko > Euston because the carriages have been reduced. @LNRailway sort it out. Train drivers being abused because of your inadequate management. I also want my ticket refunded - how can you send 4 carriages to that peak service? Ridiculous
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Laura Batt retweetledi

Guess what @piersmorgan you can be “not gay” and “absolutely furious” . Who knew ?
Piers Morgan@piersmorgan
I'm not gay, but if I was, I'd be absolutely furious about this FA armband U-turn. Makes an absolute mockery of the whole 'we're going to speak out about human rights in Qatar rather than boycott it' stance.
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Supporting England and Wales in wearing the 'One Love' armband was the last teeny tiny speck of integrity and backbone @FIFAcom @FIFAWorldCup had somehow managed to cling onto, and ONCE AGAIN they have proven themselves to be utterly empty of morality in the 11th hour. Yuck.
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@LNRailway You need to get this moving. People are panicking and near fainting. Hurry up and move the train.
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@LauraBatt22 We are doing all that we can to ensure that services can get moving and that this disruption can clear to allow services to start moving again. Apologies for any inconvenience caused and any discomfort you may be experiencing on board at the moment.
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With our ENTIRE nation falling apart, the least you could do is run without delays on a Saturday @LNRailway. Packed, expensive and an hour late. Shambles
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@LNRailway It’s not good enough though is it? People are standing on a hot train with no windows and we haven’t moved in 35 minutes. You have to find a way to move the congestion along so trains can get to Euston. There’s some unwell looking people on this train
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@LauraBatt22 I'm sorry about that. This is due to signalling issues on the line.
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