Laura Kate Norris

@IKEAUKSupport cannot understand the service in the cafe yesterday. Refused extra vegetables as they were on a set menu even though that set menu item wasn’t available. Terrible service!!

@WeAreZizzi went to bluewater with my son at 6:30pm today. Asked for a table for 2. Half the restaurant was empty but was told only bookings due to lack of staff. Not really very acceptable having majority of a restaurant left empty and turning away 2 hungry people

@Se_Railway I didn’t buy it on the app. I bought on the website. so that’s why I am waiting for the email which has not arrived with my e ticket only my confirmation email

@LauraKateNelson HI, Please try uninstalling then reinstalling the Southeastern app. ^JS

@Se_Railway please can you help. I’ve purchased tickets online but emails have not come through to be able to travel. The money has left my bank account

@RoyalMail I’ve paid for a redelivery after receiving a grey redelivery notice. I selected Monday but it still hasn’t turned up. Any help? Thanks.

@Se_Railway @hayzmb88 Is the 4:50 going to go ?

@hayzmb88 Hi this is because they had to keep the line free to be able to move he broken down train ^AM

⚠️NEW: A train has suffered a fault at #Northfleet. 🚅 Trains between Dartford/Gravesend to London via Sidcup will be subject to cancellation Please check your journey before travelling.

@Eurostar I have replied thank you

@LauraKateNelson Hello Laura,  We are concerned to read this! Could you please send us your booking reference via DM so that we can take a look at what happened?  Kind regards twitter.com/messages/compo…

@Eurostar disgraceful service last night travelling from Paris to London. Packed people in like cattle penned in and dangerous for our family and friends travelling with very small children. We were worried for their safety being crushed in a stampede!!

@MrCSearle @Se_Railway Thanks, fingers crossed giving it another go tomorrow 😅

@Se_Railway what is going on with trains delayed and cancelled numerous times this week without a driver? Wednesdays announcement ‘we don’t know where our driver is’. When are trains going through to Gravesend tonight??

@LWTheatres the link for magical Mondays tickets for frozen doesn’t seem to be working? Any help at all please?

@AsdaServiceTeam had a delivery order. The man has driven off without giving us all of our order. We have no meat or cold items?!? Help!!

New Year’s Eve at Disney on ice ❤️ #DisneyOnIce

@premierinn Hi yes I have responded to your direct message. Awaiting a response.

@LauraKateNelson Hi Laura, thanks for getting in touch with us. We can see we've responded to your private DM concerning this so please check your inbox, Nathan

@premierinn how do I make a complaint?

@premierinn also no Wi-Fi to order food as it’s broken. If it’s busy I get it. But it wasn’t. Is this acceptable ? I wish to hear from a senior staff in the next 24 hours please explaining why they couldn’t fit us in an empty restaurant #premierinn #poorservice

@premierinn absolutely disgusted with the service at chipping Norton. First told no table till 20:00 for food . 5 mins later 20:30 . When I said but there is only 3 tables busy and dozens empty. Server laughed . We have a 4 year old now waking in the rain looking to feed him.

@Se_Railway Ok thanks. But a social media update in May is not helpful for August

@LauraKateNelson Hello Laura. This was communicated from April until the timetable change in May at stations and through social media: bit.ly/3KFONBR. There are two timetable change dates a year; where times of some trains may change. The journey planner shows the 8.45 next week. ^SA

@Se_Railway where has the HS1 8:31 from Gravesend to St Pancras gone? Seems to be replaced with 8:45 now?? 🤷🏻‍♀️

@Se_Railway Also looking to next week the 8:45 seems to have gone and nothing till 9am??

@LauraKateNelson Hi, there have been changes to the timetable. For more information regarding timetable updates please see here: bit.ly/3U6lLic ^NM

@Se_Railway Ok thanks. We’re there updates about this?? I don’t recall seeing timetable change notifications?