Iloverail

@OutdoorToysUK @ross_hateley Maybe you have a high volume of calls because your customer service is so appalling? How many people have to have the same complaint of parts not being delivered before you review your logistics?

@ross_hateley Hi, We are answering the phone consistently but due to a high volume of calls, the wait times are higher than we would like. We are working on getting these down asap. If there are any issues with your order, then please let me know and I can resolve this. Thanks, Becky

@OutdoorToysUK I ordered a play/swing set on the 13th May, order number OT45426 I still have not received it. We have tried phoning for 2 hours but no one answered. Can you tell me when it is going to be delivered as it is my son’s birthday tomorrow.

@pvwhitt We’ve had the exact same issue. Random parts delivered over multiple days with no instructions so impossible to know what is missing. Over two months since we ordered, and still no complete set of items. One of the shittest companies I’ve had the displeasure of dealing with.

The delivery was over 3 days so not much of a surprise that parts are missing and damaged. Also without a full set of installation instructions. This was supposed to be a birthday present for a 6 year old. It’s really really poor

@OutdoorToysUK Hi Becky, now a month on from when I placed the order and I am still missing critical structural parts of the swing set and insufficient fixings to put it together. Can you please help. Thanks

@SW_Help @ljft1812 I think the answer is straight forward: you’re shit.

@ljft1812 Hi, this is a complex question that does not have a straight forward answer. The services today have been disrupted mainly by 2 point failures in the area around Woking and another around Aldershot. We apologies for the inconvenience. ^RC

🙏We’re sorry for the disruption @SW_Help customers have faced over the past few days. Our route director Mark Killick shares his apologies and explanation below.

@Ibrahim63572180 @andiOBJ @josemorgado It’s not his drunk

WHAT A WIN! Jannik Sinner gets one of the biggest wins of his career, beats World #1 Novak Djokovic for the first time in his career, 7-5, 6-7(5), 7-6(2) to get a 2nd win in this ATP Finals. One of the best matches of the year. Still not qualified for the SFs, but close.

@SW_Help Thank you so much for allowing us to use our overpriced ticket on a slow and meandering bus service. Who do I thank for this largesse?

@SW_Help You are useless

@SW_Help Sounds like you’re already at ‘normal’

@SW_Help @JOOPERS2014 On which day?

@JOOPERS2014 Hi there, this is expected until 18:00pm at present . ^AN

@SW_Help how long are lines from Waterloo abs Vauxhall likely to be down??? Estimation please

@willburexe @SW_Help Well, it is a day ending in a ‘y’

@SW_Help @PushkinYogi I trust this response deals with your grievances satisfactorily

@PushkinYogi Hi there, sorry for the experience. ^AN

@SW_Help @beano_05 “operate to Waterloo as booked” and “impacted with heavy delays” - sounds about right

@beano_05 These services will operate to Waterloo as booked mostly, however they will be impacted with heavy delays due to the wider impact of the signalling issue ^AN

@chris_reckons @SW_Help Sure, let’s stretch the analogy even further from the actual situation. What if there was a power cut at the Heinz factory caused by third party road works as a result of an earthquake?

@LeavesOnMyTrack @SW_Help Not if the manufacturing fault meant that beans weren’t even available.

⚠️ We’ve been informed that there is a problem with a set of points between Vauxhall and Clapham Junction. Trains may be cancelled, delayed, or revised because of this problem. More information: bit.ly/2EP15D5

@chris_reckons @SW_Help It’s not really the same argument though, is it Chris? That notwithstanding, if one were to have a problem with their tin of beans, the first port of call would likely be Sainsbury’s anyway, and they would deal with the issue by offering a refund.

@LeavesOnMyTrack @SW_Help Well then, by all means complain to Sainsbury’s because Heinz are having problems making baked beans.

@chris_reckons @SW_Help I know that but I don’t care. No one cares. From the end-user perspective it’s a shit service and we just want it fixed. The lack of accountability is one of the main drivers of the poor service.

@LeavesOnMyTrack @SW_Help Train companies don’t fix the railway. Network Rail fix the railway. Train companies operate trains.

@SW_Help @jujumagico I trust that deals with your query, Jason.

@jujumagico Hi Jason, we don't have this information at present but will update our website when we do. ^SM

☀️ It's going to be hot today, so if you're out and about using our services, please remember ✅ Plan ahead ✅ Bring a bottle of water ✅ Stay hydrated ⚕️ Seek assistance if you feel unwell

@SW_Help Do you know what also helps keeping cool? Not having severely short-formed trains that are as crammed as a tube 👍

@SW_Help So this is going to take you over 2 days to fix? How would you assess that performance? Do you think it’s satisfactory?

⚠️ Due to the ongoing points failure between Vauxhall and Clapham Junction some lines towards Clapham Junction are blocked. ⏱️ We estimate that disruption to our services will be until the end of the day. More information: bit.ly/2EP15D5

@tennisnation Hi Owen - big fan of our account and overall tennis perspective. Have to politely disagree with the emphasis you often put on this match though. To me, the fact it came obviously so far after their primes means it carries less weight. It’s not as representative a match

@Savin_RF_Aswani Where does he say here his goal is to break records? Perhaps try harder next time you want to try and talk nonsense

So Nadal criticised Djokovic for his obsession and now he himself claims he’s obsessed with records 🤣🤦‍♂️😂