Lee Covington

38 posts

Lee Covington

Lee Covington

@LeeCovington1

UK Katılım Şubat 2013
81 Takip Edilen10 Takipçiler
Lee Covington
Lee Covington@LeeCovington1·
@GAMEdigital please can you reply to previous message
Lewisham, London 🇬🇧 English
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Lee Covington
Lee Covington@LeeCovington1·
@GAMEdigital how do I speak to someone from customer services?
Lewisham, London 🇬🇧 English
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Amazon Help
Amazon Help@AmazonHelp·
@LeeCovington1 Hi Lee. We wouldn't have access to your account or communication history from a public platform for security reasons. So we can discuss further with you here, which is why we would encourage you to contact us directly via the link provided to request an update. ^NV
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Lee Covington
Lee Covington@LeeCovington1·
@AmazonHelp I’ve been told this every day now for over 2 weeks and nobody is doing anything about it. You have all my details there so please go and deal with it.
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Amazon Help
Amazon Help@AmazonHelp·
@LeeCovington1 Apologies - Please get in touch via the following link when you can - amzn.to/UKSkipLogin We'll be happy to look into your account into your concern further. Thank you. ^TP
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Lee Covington
Lee Covington@LeeCovington1·
@AmazonHelp Not sure how I can see my message centre if I’m locked out of my account?
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Amazon Help
Amazon Help@AmazonHelp·
@LeeCovington1 Sorry to hear this Lee. I can see that the Social Media team contacted you when you completed the form. Please reply to that email for an update. All emails sent to you can be found in your message centre: amzn.to/2Q53ktT ^TD
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Lee Covington
Lee Covington@LeeCovington1·
@AmazonHelp I’ve already waited 360 hours when told it would take 24 hours to sort out. This is unacceptable.
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Amazon Help
Amazon Help@AmazonHelp·
@LeeCovington1 Please allow additional time for a response. If after 48 hours, you haven't received an e-mail response, please let us know. We appreciate your patience. ^AR
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Lee Covington
Lee Covington@LeeCovington1·
@AmazonHelp Still no response and advised time frame well and truly passed
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Amazon Help
Amazon Help@AmazonHelp·
@LeeCovington1 Hi Lee, Please allow the advised time frame for the team to respond to your query. Thank you. ^AX
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Amazon Help
Amazon Help@AmazonHelp·
@LeeCovington1 I'm sorry for the frustration this situation is causing, and I understand that this issue is still being looked into. Please reply to the e-mail that my colleague sent on the 16th, and we'll be happy to chase this up for you. ^KI
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Lee Covington
Lee Covington@LeeCovington1·
@AmazonHelp Hope this gets sorted quickly as the gift card has been saved to purchase Christmas presents
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Amazon Help
Amazon Help@AmazonHelp·
@LeeCovington1 Have you received an e-mail from an Account Specialist regarding your account? ^DD
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Lee Covington
Lee Covington@LeeCovington1·
@AmazonHelp I was sent a standard email from account specialist saying an unauthorised party may have accessed my account. The same email I received previously when my account got hacked and I had to wait 4 weeks for anything to be done.
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Amazon Help
Amazon Help@AmazonHelp·
@LeeCovington1 When you contacted us today, what information were we able to provide? Did we offer to escalate this for you? ^AO
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Lee Covington
Lee Covington@LeeCovington1·
@AmazonHelp I did for the previous incident which got sorted last week but have now been hacked again today and rang customer services.
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Amazon Help
Amazon Help@AmazonHelp·
@LeeCovington1 Hey there, Lee! Were you able to forward your details via the link provided by GL? If so, when was it submitted? Please let us know! ^CD
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