Susie Grobler

@Vitality_UK a couple of weeks have gone by and my Vitality app says I’ve achieved a Nero reward both times (& I have over 40 points for each week), they have not updated into the Nero app. Any reason?

@DVLAgovuk Hi Kaz. Thank you for your response but I have been trying the phone lines and chat every day and haven’t managed to speak to anyone ever! What do I do?

@Lemon0210 Hi Susie, our phone lines are very busy however please keep trying and you will speak with an advisor. Take care - Kaz

@DVLAgovuk @Ministreetboy The chat doesn’t work, the phone number doesn’t work! Never have I seen a worse process. How the passport office can get passports out in 2 weeks, but licenses take over 10 is ridiculous!

@DVLAgovuk @Ministreetboy Why does noone respond? I have been waiting 3 months for my sons provisional licence. He has lost his scheduled driving lessons and I have no idea if his application has been received. Your website says applications from 15th june are being processed, but his was sent way before

@DVLAgovuk 3 weeks? We’ve been waiting 3 months!!!!! I have no idea what’s going on as cannot get through to ANYONE on ANY number or chat! Quite happy to take my money though. Crazy! Can someone message me please!

Waiting for your #provisional #drivinglicence to arrive? Please allow at least 3 weeks before contacting #DVLA.

@DVLAgovuk @DVLAgovuk can someone let me know when and how I contact you to work out if my sons application has been lost? I paid in MAY and have no idea if I’ll need to redo it. I have had to cancel his scheduled 10 lessons because I have no idea when I can expect to receive the licence.

@Lemon0210 Hi Susie, our system tracks the issue of a licence but not whether an item of mail you sent has been received and if it is waiting to be processed. We are dealing with apps but it will take longer as we have less staff on site to comply with social distancing. -Leighton

@DVLAgovuk I have been trying to contact you for weeks about my sons provisional license. The phone line cuts off telling you to use the web chat. The webchat when you request to speak to an advisor, also cuts off. Is there any way to speak to someone?? Really frustrating!!!!

@DVLAgovuk Ok so how long do I wait before I realise that something is up? And who on earth to I speak too? Funny that you can take money but then leave your customer clueless to what’s happening. I’ve now been waiting 6 wks and noone can help apart from tell me staff is short and to wait!

@DVLAgovuk @CateCodyEco Sorry to hijack your message Cate.

@CateCodyEco Hi Cate, I'm sorry to hear that yourself and your constituent have had trouble contacting us by phone. I can confirm that I have passed your information on and a colleague will be in contact with you shortly. Thanks - Lucy

Does anybody have a contact for @DVLAgovuk please? The phone lines and web chat facilities are not able to take calls. I need to speak to them urgently on behalf of a constituent.

@DVLAgovuk @CateCodyEco Hi Lucy. Can someone please also contact me. I have been trying for weeks and getting nowhere.

@DVLAgovuk @DVLAgovuk ????

@DVLAgovuk @DVLAgovuk - anything? Is there anyone that can tell me if my sons paperwork has been received, lost in the abyss, never to be seen again!?

@lizperrella @DVLAgovuk So frustrating. I wouldn’t mind so much if there was anything that told us how far down the line it is in processing so we can make a plan, but the application tracking is just as bad as the webchat and phone lines. It’s awful for them after such an upheaval in the last few years

@Lemon0210 @DVLAgovuk Susie: exactly the same here. My son's first lesson is 8/7 and we're going to have to cancel it. So disappointing. Disgusted at lack of feedback.

@Ocado out of the 51 items on my order scheduled for today, 20 of them are out of stock!! How can that be? There is no point delivering the rest of my order as I have to do a weekly shop anyway!

@sosandar excellent service receiving and generating my exchange! Exchanging can sometimes be problematic, but yours is seamless! Can’t wait to receive my new trousers, thank you!

@ucas_online Your guys have been amazing over these last few days! Polite, helpful and quick to respond! Just what was needed when everything else is freaking out! Thanks all!

@portsmouthuni @krazaygurl My daughter is the same. What do we do about accommodation?? The clearing students will start applying soon. Can no one just tell us if they have a space? It’s extremely stressful on an already stressful & uncertain day

@krazaygurl Hi Kinzah, sorry to hear this. There seems to be a fault for some people at UCAS's end. If you met your requirements, your offer is on it's way so try not to worry.

@Ocado Stirling effort Ocado in these unprecedented times! Yes the app isn’t working & yes I had to wait a while for the website to load, but my order is complete and so far all my orders have arrived with no subs! I feel for your IT team who I’m sure are working tirelessly!