SOSANDAR

We're so happy to share with you that Sosandar were winners at the Retail Week Awards last night!🙌 ​And it's all thanks to YOU! All our fabulous customers and fans who have supported and shopped with us helped Sosandar to become Emerging Retailer 2020. ​THANK YOU!♥️ #retailweek

@mishmash100 Hi Micelle, we are pleased to hear that this now been refunded. Here at Sosandar, we do pride ourselves on great service and top quality products. Thank you for allowing us the opportunity to sort this for you.

@sosandar It was paid in today. But I won't be ordering again due to the lack of customer service

@sosandar I've tried to contact you via Twitter, email (twice), phone (not accepting calls)...I have a refund outstanding for a month. Can someone please contact me?

@LariWilliams75 Hi Lari, thank you for your patience, we believe this is all sorted for you now.

#sosandar @sosandar shockingly bad customer service. Taking 2 payments and not responding to 3 separate emails or comments on Facebook. The 2 day response time has been & gone. Now I’ve paid twice thanks to their website error. No phone number!! Shame!!

@CarolineOLear14 Hi Caroline, please can you send us an order number and we will look into this straight away for you.

@sosandar I’ve been waiting 14 working days for my £500+ refund which I was told would take 3-5 working days. I have contacted you twice about this and received no response. Please can someone get back to me ASAP?

@Stapes131192 Hi, please can you send us an order number and we will get back to you. Thanks

@sarahlucysimone Hi Sarah, if this is still not resolved, please can you send us an order number and we will look into this for you. Thanks

@sosandar I did not receive part of my delivery, have contacted your customer services and am now not receiving a response. I am very upset and not impressed by the service I'm now receiving... I would really appreciate some help and refund...

@sarahlucysimone @InfluenceConsu2 Hi Sara, please can you send us an order number so that we can have a look at this for you.

@sosandar @InfluenceConsu2 I am experiencing the exact same problem and am being ignored about obtaining a refund for goods that were not received.

@sarahlucysimone Hi Sarah, please can you send us an order number and we will look into this straight away for you.

@sosandar please respond to my emails.. I did not receive part of my online order and would simply like a refund. This is shocking service from what I thought was a reputable company. I have contacted you on many different platforms now and will persist.

@h_tracey67 Hi Tracey, do you have an order number please and we will look at this straight away for you.

@Lemon0210 Hi Susie, thank you for your feedback we really appreciate you letting us know! x

@sosandar excellent service receiving and generating my exchange! Exchanging can sometimes be problematic, but yours is seamless! Can’t wait to receive my new trousers, thank you!

@higglette Hi Kay, thanks for your message! We have experienced a technical glitch over the weekend and we do apologise for any inconvenience this has caused. The issue has now been rectified. x

@sosandar hey - delighted to receive email saying you had received my returns - not so delighted to receive another 53 emails saying the same thing. Problem your end?

@magenta_sarah Hi Magenta, thank you for your message. We have experienced a technical glitch over the weekend and this has now been rectified. We do apologise for the inconvenience this may have caused. x

@sosandar you have inundated my email. Please resolve this glitch, I’ve now received the same email 104 times since last night.

@DebbieLark13 Hi Debbie, we've tried to locate an e-mail under your name but haven't found anything. Can you please advise what date you have e-mailed us so we can try and locate this? x

@sosandar I've tried that with no luck.

@sosandar hi, please could you tell me how to get my 20% discount, I've signed up for newsletter but not recieved a discount code! Thanks.

@annedee8 @reallorraine Hi Anne, thanks for your message! Unfortunately, we don’t currently have a confirmed restock date for the Black/Cream Bow Knit Jumper. We would recommend that you join the waitlist. You will receive an email when it comes back in stock in your size. We hope this helps! x

@sosandar I’m a lover of Sosandar but still can’t get your Christmas sweater (worn by @reallorraine ) either black or cream with gold bow. I’m in the waiting list. Help. S18 please.

@Flybygirly Hi Natalie, thanks for your message. My colleague has now e-mailed with you to provide an explanation regarding this refund. Many thanks. x

@sosandar I've been trying to get a refund since the 29th Dec. ive randomly recieved a voucher for £30 with a note to say it was for a refund for my order but the refund due is £52! No acknowledgement or explanation

@LiseyLu7 Hi Lisa, we have looked into this and we have responded via e-mail on the 11th & 13th January 2021. If you have not received those e-mails, we do apologise. Please message directly and we can send them to an alternative e-mail address for you. Many thanks. x

@LiseyLu7 Hi Lisa, thank you for your message. We're sorry you are waiting on a reply. Can you please direct message us with your order number and we can look into this for you. x

@MRJHulse Hi Mike, we are experiencing high e-mail volumes so we do apologise for the delay in response. Can you please let me know your e-mail address and we can respond to your e-mail with the information. Many thanks.x

@sosandar I have been trying to return a faulty item for weeks, but you can’t be contacted by phone, by email or even desperately trying to reach out on LinkedIn. Not great service. Can you please let me know how we can actually get someone to respond and get this sorted? Thanks