
So @PaultonsPark did their bit and confirmed that the issue is with @leonardohotel_, which is becoming very apparent as there are at least 6 other families here with the same problem and there is one woman on reception alone - taking the brunt of everyone's frustration.
Martin Leppard@LeppardMartin
@PaultonsPark what gives - I've booked a package from you and the hotel has no reservation for us in their fully booked hotel tonight. I've got two very tired small Childer than have been sitting in reception for an hour, I'm on hold with your help centre which has now shut
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