Leya

@sanlam @PFA @FSCA

Hi Sanlam, My provident fund claim (Ref: wf_19385641) submitted on 28 Jan 2026 is still unpaid after 43+ working days. Employer documents were submitted on 23 march again, yet no SARS directive. I have now escalated to the Office of the Pension Funds Adjudicator (Ref: WVWQ1Q0V).

@sanlam Thank you, Xandra. Please escalate this matter to Sanlam Employee Benefits / Provident Fund team so that my SARS tax directive can be submitted and my claim (Ref: wf_19385641) paid without further delay. My claim was submitted on 28 January 2026 and is now 43 days overdue.

@Leya671017 Thank you for confirming. Your review on Hellopeter has been referred to Sanlam Corporate to address. Regards, Xandra

Day 43+ and @Sanlam has still not submitted my provident fund claim (Ref: wf19385641) to SARS. Escalated internally and to FSCA. No progress or timeline. Please assist urgently.

@sanlam I have submitted my details via the secure link. Please escalate to the SEB / Employee Benefits Provident Fund team and provide a definitive timeline for my claim (Ref: wf_19385641).

@Leya671017 Our DMs are open. Alternatively you can log your complaint securely via our official complaints platform at bit.ly/4pH08Vm Regards, Xandra

@sanlam Yes I'm not able to send a DM

@Leya671017 Thank you for reaching out. Can you please confirm if you’re unable to send a DM specifically to Sanlam? Regards, Siya

@sanlam @fscasouthafrica Please enable me to send you a dm

@Leya671017 @fscasouthafrica Thank you for reaching out and sharing your experience. Please send us a DM with your ID number, contact number, and email address so we can assist you further. Your information will be used only to help resolve this matter. Regards, Siya

@sanlam @fscasouthafrica