Sanlam

@gibz_on Good day Gibson We are sorry to hear of your poor client service experience. Please send a DM for us to assist you. Regards, Xandra

@sanlam On 17 March, I requested a partial withdrawal to deal with an emergency from one of my plans. I was promptly assisted by my financial planning team with the form the next day and I duly returned it. Since then, nothing has come my way!😔😔😔😫🥵

@kamopieterson We have responded to your DM. Regards, Xandra

@sanlam Just did. Please answer ASAP, Before I escalate this matter because honestly this is getting frustrating.

@sanlam RELEASE MY MONEY.

@jvwyk Good day JvWyk. Please send a DM for us to assist you. Regards, Xandra

.@sanlam @SanlamInvest How am I supposed to access my profile if you keep saying, for 3 days now, to “try again in a few minutes”!? How long do you need to be “working on it”!?

@jvwyk Good day JvWyk. Please send a DM for us to assist you. Regards, Xandra

@sanlam How am I supposed to access my profile if you keep saying, for 3 days now, to “try again in a few minutes”!? How long do you need to be “working on it”!?

.@sanlam Are you actively trying to produce the worst website user experience in the world? Been trying for an hour just to log in! You’ve completely enshittified your website.

This is to confirm that you have been contacted and will be assisted further. Regards, Xandra

@Mhlengi_boyka Good day Mhlengi_boyka A follow up email was sent to you on 24 March 2026. Have you responded to this email? Regards, Xandra

I went to Clicks to buy plugs, on the shelf it was R200.00 when I got to the till it was R203.00. After paying I asked why am I paying more when at the shelf it was R200 not R203. The lady went to check for herself and called her manager for a R3.00 refund…. As I was waiting for this R3 refund, I had a business meeting in my head, called an urgent board meeting, there was only 1 item on the agenda. Agenda 1. Was waiting for the R3 refund worth the time I waited for the lady to go check and call her manager? The debate ensued, 1. there was nothing in store that was worth R3 so even if I wanted to buy something I would have needed to add more. 2. I had been at this shopping complex for over 3 hours so my parking ticket is way more than R3 3. When I buy puffs from the street hawkers I pay R5 4. The other store where I left they were charging me R6 for a bag, I said NO and I left 5. The R3 is my money, the store mustn’t overcharge customers, imagine if 100 000 customers left their R3, who benefits from that money? The Board in my head then voted, the verdict was I had to wait for my R3.00

@mstails Hi Celine Your complaint has been referred and noted by Sanlam Reality. Regards, Xandra

@sanlam @Uber_RSA This voucher is a joke, 999 trips, ja right. Who takes trips after hours, look at the hours the vouchers apply to. Keep your vouchers, theres nothing impressive about it. Which female takes ubers at those hours. Crazy! Do better.

@mstails Hi Celine Your complaint has been referred and noted by Sanlam Reality. Regards, Xandra

@sanlam, @Uber_RSA This voucher is a joke, 999 trips, ja right. Who takes trips after hours, look at the hours the vouchers apply to. Keep your vouchers, theres nothing impressive about it. Which female takes ubers at those hours. Crazy! Do better."

@AfrikamineGlob Good day Vincent We have responded to your DM. Regards, Xandra

@sanlam you are a Investment Scam. You lie about withdrawal dates. Say that I'm lying, you can in fact sue me. This "Live with confidence" is a lie. I submitted all documents and I don't know why my money is not paid. This is happening for the second time. 2025 same thing happened.

@AfrikamineGlob Good day Vincent We are sorry to hear of your poor client service experience. Please send a DM for us to assist you. Regards, Xandra

@sanlam why do you tell people that they will be able to get their withdrawals within 14 days and after 14 days you still send the. Messages that you didn't process their withdrawals. I will never advise anyone to invest their money with Sanlam. #InvestScam

@Chosen_Darkie Hi Luphiwo You can or WhatsApp Sanlam SKY on 0861 235 433 or email info@sanlamsky.co.za for assistance. You can download the Sanlam Portfolio app or register online at bit.ly/44Ot8yQ to view your portfolio. Regards, Xandra

@sanlam can you please give me SANLAM SKY contact number

@Mhlengi_boyka Thank you for confirming. Regards, Xandra

@sanlam Yes I responded to all the emails. That email wanted me to send again the first email which I sent.

@FanciFancy Hi FanciFancy Your complaint is being addressed by the Pension Funds Adjudicator as your have escalated it to them. You are welcome to contact them directly for feedback on your case. Regards, Xandra

@Leya671017 @sanlam They'll just send you professional automated messages but nothing will be done trust!!!I'm going on month 15 of trying to claim my money.

Day 43+ and @Sanlam has still not submitted my provident fund claim (Ref: wf19385641) to SARS. Escalated internally and to FSCA. No progress or timeline. Please assist urgently.

@MrP1709 Good day Mark We are sorry to hear of your poor client service experience. Please send a DM for us to assist you. Regards, Xandra

Hey @sanlam I’ve spend almost 6 hours on hold in trying to get resolve in preserving a provident fund. Saying ‘experiencing high call volumes’ is an excuse for not employing enough people to serve your base. Be better!!

@Leya671017 Your complaint has been referred as previously stated. Regards, Xandra

@sanlam Thank you, Xandra. Please escalate this matter to Sanlam Employee Benefits / Provident Fund team so that my SARS tax directive can be submitted and my claim (Ref: wf_19385641) paid without further delay. My claim was submitted on 28 January 2026 and is now 43 days overdue.

@Leya671017 Thank you for confirming. Your review on Hellopeter has been referred to Sanlam Corporate to address. Regards, Xandra

@sanlam I have submitted my details via the secure link. Please escalate to the SEB / Employee Benefits Provident Fund team and provide a definitive timeline for my claim (Ref: wf_19385641).

@Leya671017 Our DMs are open. Alternatively you can log your complaint securely via our official complaints platform at bit.ly/4pH08Vm Regards, Xandra

@sanlam Yes I'm not able to send a DM

@Leya671017 Thank you for reaching out. Can you please confirm if you’re unable to send a DM specifically to Sanlam? Regards, Siya

@sanlam @fscasouthafrica Please enable me to send you a dm